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Transwest Ford - Service Center

Scottsbluff, NE

4.3
238 Reviews

238 Reviews of Transwest Ford - Service Center

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November 20, 2023

Super nice to deal with They are always pleasant and helpful Check out lady is super nice More

by shelleysar95
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Shawn Miller
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Thank you for the kid words. Transwest Ford always appreciates hearing from our guests. We are happy the team continues to be pleasant and helpful. Thank you very much for your business and we hope we can continue to help you with your automotive needs. The Transwest Ford Team

November 19, 2023

Cassie did not help me. Another guy did he was rude. Appt was at 2 they never took pickup back till 2:20. More

by CAWIEZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. However, we are sorry you had a less than perfect experience while in for service. We will review your visit with our service team to see where we can make improvements. Thank you again for your input, its how we continue to improve. We hope we can be of help in the future. The Transwest Ford Team

November 11, 2023

Cassie is an amazing service advisor. She was busy when I came in to pick up my vehicle, but the guy that ended up helping me walked me halfway to the cashier and said they have your key More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Cassie Cross
Report | Print
Nov 13, 2023 -

Transwest Ford responded

Hi Travis. Thank you for taking the time to leave us your feedback. It's how Transwest Ford continues to improve. We are sorry you were not briefed on what was done to your vehicle. We like to walk through the work order with our guests so they know what was completed. We will share your message with our management team so we can tighten up our processes. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 09, 2023

Starting with the appointment process and then getting the work done was very easy. All of the staff made sure I was taken care of and they made sure I knew what was going on. I will definitely recommend More

by Dwtomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Nov 09, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Cassie and our service team were able to make your service visit a smooth, hassle-free experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 09, 2023

Pleased with the oil change. Wish they would have gave me a written estimate on the battery cable replacement. Service tech advised it was around $2100.00 dollars. I advise More

by randydeeds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Nov 13, 2023 -

Transwest Ford responded

Hi Randy. Transwest Ford appreciates your feedback. We are sorry about the extended warranty issue. We will pass this note along to our service manager so he gets this addressed. Please feel free to reach out to him yourself if you'd like. Shawn Miller, 308-635-3701. Thank you very much for your business and we hope we can be of help in the future.

November 07, 2023

I’ve never seen such attitude. Not only are they not service oriented they act like you’re bothering them. By being there. Entire experience was rude and obnoxious. More

by lorystorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Christeleit, Shawn Miller
Report | Print
Nov 07, 2023 -

Transwest Ford responded

Hi Lory. We are sorry you had the experience you had. Our service team works hard to deliver a great experience to all of our guests and this is not what we want to hear. If you would, please contact our General Manager, Al Meloni, to discuss this issue further. Please call 308-635-3701 and ask for Al. Again, we apologize for your experience and we hope we can rectify the situation and earn your business back. The Transwest Ford Team

November 05, 2023

Parts are slow and ridiculous, service shop did a nice job cleaning up my pickup. I appreciate that More

by BKPALM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. Yes, due to the recent UAW strike, parts did become very difficult to get and did slow up the service process. We apologize for any inconvenience. Thank you very much for your business and we hope we are able to deliver a 5-star experience with your next visit. The Transwest Ford Team

November 05, 2023

I'm happy with the service department. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. More

by Grannygrunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith, Cassie Cross
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Nov 06, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. We work hard to create a smooth, hassle-free experience. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 05, 2023

They used to be in Torrington Wyoming which is 15 minutes away now its longer but i still like gojng to transwest. They always do a GREAT job. More

by jocibrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the team continues to take great care of you. While we did move down the road to a larger location, we are still committed to our customers in Torrington. Next time you need service, please ask about our pick-up drop-off service. Thank you very much for your continued support and we hope we can be of help in the future. The Transwest Ford Team

November 05, 2023

The staff was nice and the service man that worked on my car was fast More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Hi Irma. Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. Our team works hard to deliver a smooth, hassle-free experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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