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Transwest Ford - Service Center

Scottsbluff, NE

4.3
243 Reviews

243 Reviews of Transwest Ford - Service Center

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January 11, 2024

Took 4 days to be notified cost of repairs, no parts ordered till approved cost. 2 weeks More

by Lmestrada44
Recommend Dealer
No
Employees Worked With
Cassie Cross, Cassie Cross
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates you sharing your feedback. However, we are sorry you had a less than perfect experience while on your recent visit. We will review your visit with the team and see where we can make improvements. Thank you again for your feedback, it's how we continue to improve. We also thank you for your business. The Transwest Ford Team

January 11, 2024

My c a r was serviced. It was completed promptly and satisfactorily. Personel were friendly and knowledgeable. More

by maryjbeth
Recommend Dealer
Yes
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take good care of you while on your recent visit. We work hard to deliver a smooth, hassle-free experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

Made appointment, brought vehicle in and did inspection ,called me and discussed the fix. Vehicle was fixed promptly More

by hass.regan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Jan 12, 2024 -

Transwest Ford responded

Hi Reggie. Transwest Ford appreciates you taking the time to leave us your feedback. We are happy our service team was able to get you in, fixed up and back on your way in a timely manner. Thank you very much for allowing us to earn your business and we hope to be of help in the future. The Transwest Ford team

January 11, 2024

Scheduling went well, service was done in a timely manner; only issue was the person who checked me out tried to charge me and I have the service plan with my vehicle, she did find it so I was not cha More

by smithpeterson55
Recommend Dealer
Yes
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates your feedback. Our team works hard to get you in, fixed up and back on the road in a timely manner. We apologize for the confusion with the service plan. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

Friendly and helpful It was hard getting in for an oil change not knowing my schedule and showing up the day of... I tried 3 times!!! I finally was able to schedule on the app for next day, when I came in More

by NULANDER1
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our team was friendly and helpful. We understand having a hectic schedule and trying to get your oil change completed, that's why we offer our Quick Lane oil change service that does not require an appointment. Thank you very much for your business and we hope to be of help in the future. The Transwest Ford Team

January 11, 2024

My service appt was quite lengthy. I waited 2 hrs because they were behind. I don't know who Cassie Cross is, no one introduced themselves. My car looked beautiful when I got into it. More

by domarg73
Recommend Dealer
Yes
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are sorry no one introduced themselves when you arrived. We will make sure to remind our team to make an introduction with each of our guests. We are happy you liked the way your car looked once out of service. Thank you very much for your business and we hope to be of help in the future. The Transwest Ford Team

January 11, 2024

Very helpful. Solved my problems for me Same day service was a plus for me More

by Marlattnancey
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are happy our service team was able to get you in the same day and that they were able to be helpful. Thank you very much for allowing us to earn your business. The Transwest Ford Team

January 11, 2024

Everyone was nice to talk to the vehicle was done quickly and efficiently and thoroughly More

by scottfeglermo
Recommend Dealer
Yes
Employees Worked With
Cassie
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Jan 12, 2024 -

Transwest Ford responded

Hi Scott. Transwest Ford appreciates the great review. We work hard to make service visits as smooth and hassle-free as possible. Thank you very much for your business and we hope to see you again soon. The Transwest Ford Team

January 11, 2024

Got right in and out asap, quiet clean area to wait in Nice pleasant employees More

by lara197017
Recommend Dealer
Yes
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Jan 12, 2024 -

Transwest Ford responded

Thank you very much for the nice review. Transwest Ford always appreciates hearing from our customer's, it's how we continue to improve. We are happy our team was able to get you in, fixed up and back on your way. We also appreciate your feedback on our waiting area. Thank you very much for your business. The Transwest Ford Team

January 11, 2024

I called and they were nice. They also let me in early They did a good job More

by alanouderkirk
Recommend Dealer
Yes
Employees Worked With
Mario
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take good care of you while on your recent visit. Our team works hard to deliver a smooth, hassle-free experience and we are happy they delivered. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford team

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