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Transwest Ford - Service Center

Scottsbluff, NE

4.3
232 Reviews

232 Reviews of Transwest Ford - Service Center

Sort by
April 19, 2025

Brain who sold me my new 2025 Ford Escape he had done an excellent job More

by danettemuck52
Recommend Dealer
Yes
Employees Worked With
Brian Collar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2025

Friendly and informative service, didn't over charge, and fairly kept me up to date on progress More

by Sukkafat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Transwest Ford responded

Thank you so much, Sukkafat1! We're glad our staff was friendly and informative. We strive to exceed your expectations! We look forward to working with you again soon! Transwest Ford

April 09, 2025

I like how fast they get my car done. They changed the oil and rotated the tires. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Transwest Ford responded

We're so glad to hear it, none23!! We are excited to be your hometown Ford dealership. Thank you for your support. We look forward to working with you in the future! Sincerely, The Transwest Family

April 09, 2025

VERY POLITE AND COURTEOUS. EXPLAINS WHAT WORK IS BEING DONE.THEY EXPLAIN THE RESULTS OF THE INSPECTION. More

by RCLAYBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Transwest Ford responded

Rclayborn, thank you so much! We're glad we could answer your questions and exceed your expectations! We look forward to working with you again soon! Transwest Ford

April 06, 2025

I waited 2 hours for an oil change and was told it was taking a while longer because the car wash was down and had to wash by hand but when I got to my car it wasn't washed at all More

by Allstar1999lh
Recommend Dealer
No
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Apr 09, 2025 -

Transwest Ford responded

Allstar1999lh, we would like to apologize for your experience. We appreciate you bringing the situation to our attention. We appreciate customer feedback to identify our strengths and weaknesses. We hope you will give us another chance to work with you. Transwest Ford

April 06, 2025

Very attentive to my needs. Always try to solve my issues. Very kind people. Word. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Transwest Ford responded

Thank you for the kind words, Brian. We are very happy to be able to assist you and make such a positive impact on your service experience. Thank you for your business. Transwest Ford

April 02, 2025

Poor communication skills with poor knowledge of simple questions with a lot of what service advisor quoted herself of “miscommunication” More

by TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna
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Apr 04, 2025 -

Transwest Ford responded

We are so sorry, TB. We strive to offer excellent customer service every day. We like to learn from these moments. Would you be interested in sharing your experience with our customer liaison? This will help us learn from our shortcomings. You can reach our customer liaison at 303-301-7501. AN additional insight would be greatly appreciated. Again, our apologies.

March 31, 2025

Mario was very professional and courteous, he always goes out of his way to make sure everything is taken care of and that we are happy with the service and with Mario it is always great! More

by ET97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Transwest Ford responded

Thanks for saying so. ET97. Mario is a great asset to our Service Department. We appreciate your business and look forward to working with you in the future. Transwest Ford

March 29, 2025

They sent you a coupon for a free oil change and when you take your vehicle in there then they say that they're charging you less so you have to pay out of pocket and they don't honor the coupon so just so y More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breanna Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Transwest Ford responded

We are so sorry about this confusion, none23. We would like to hear more about your recent oil change experience. Based on the information provided, it's hard for us to identify your specific service order. Please contact our customer liaison at 303-301-7501. Again, our apologies.

March 27, 2025

Overly expensive just for them to look at my car. She did not give me all the detail's of the recall More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Transwest Ford responded

We are so sorry to see your review, none23. We will provide any information you are looking for on your recent recall. At your convenience, would you reach out to our customer liaison? She will gladly assist you at 303-301-7501.

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