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Transwest Ford

Scottsbluff, NE

4.5
319 Reviews
Transwest Ford in Scottsbluff, NE, also serving Torrington, WY and all of western Nebraska/eastern Wyoming is proud to be an automotive leader in our area. Since opening our doors, Transwest Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford, used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first-time car buyer, you can trust that Transwest Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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1515 E 20th St

Scottsbluff, NE

69361

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Showing 319 reviews

December 17, 2023

Not good Took to long and the work is not complete then I have to wait 2 weeks till I get it in again plus they say it might not be warranty I have a bumper to bumper warranty that does not expire till may o More

by Brunzkevin551
Recommend Dealer
No
Dec 20, 2023 -

Transwest Ford responded

Transwest Ford appreciates feedback. We will review your visit with the service team to make sure they set correct expectations when getting various services done. To find out exactly what your warranty covers, please reach out to our service manager, Shawn Miller at 308-635-3701. He should be able to review everything for you. Thank you for your business and we hope we can be of help in the future. The Transwest Ford Team

December 17, 2023

I had the best time working with Court and the team at Transwest Ford. They made my car shopping easy! Court is very knowledgeable and was able to answer all my questions. I highly recommend them if you a More

by Jenna
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Christeleit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Court Cook
Dec 20, 2023 -

Transwest Ford responded

Hi Jenna. Transwest Ford is happy to hear Court was able to make your car buying experience an enjoyable one. We work hard to deliver a smooth, hassle-free, hopefully fun experience. Thank yoiu very much for allowing us to earn your business. We hope yoiu enjoy our new car! The Transwest Ford Team

December 16, 2023

Reliable Good communication with customer. Frequent updates. Corrected problems promptly. Reliable source for service. Nice waiting area and services. More

by LINDA5443
Recommend Dealer
Yes
Employees Worked With
Deanna
Dec 18, 2023 -

Transwest Ford responded

Hi Linda. Transwest Ford appreciates the great review. We are happy the service team was able to take great care of you while in for service. Thank you very much for your business and we hope we can be of help in the future. The Transwst Ford Team

December 15, 2023

I have bought many new ford vehicles and Transwest Ford is by far the best experience I have ever had. Al, Nathan, Drew, and John are excellent. I have no reason to ever purchase trucks elsewhere. More

by TGERGENI
Recommend Dealer
Yes
Employees Worked With
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Kendall
Dec 15, 2023 -

Transwest Ford responded

Thank you so much for the great review. Transwest Ford works hard to make the car buying process and smooth and hassle-free as possible. We are happy our team delivered a great experience while purchasing your new truck. Thank you very much for your business and we hope you enjoy your new truck. The Transwest Ford Team

December 15, 2023

They were very friendly They treated me with respect, and explained what was done and needed to be done. More

by Wyobruno
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our team was able to take great care of you while on your recent service visit. Our team works hard to deliver a smooth, customer focused experience. Thank you very much for your business and we look forward to seeing you again. The Transwest Ford Team

December 15, 2023

They repaired drivers window in order to complete a door latch recall. Less than 3 months window fails to operate. I was told by service manager the work has NO warranty! It has cost me over $500 to have More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Miller
Dec 18, 2023 -

Transwest Ford responded

Hi Tim. Transwest Ford appreciates you sharing your experience. We are sorry you had a less than perfect experience. We will review your visit with the service team and see where corrections need made. Feel free to reach out to our General Manager, Al Meloni, to discuss your situation further. He can be reached at 308-635-3701. Thank you for your business and we hope we can earn your future business. The Transwest Ford Team

December 15, 2023

Transwest Service was friendly and accommodating. I appreciate their flexibility in rescheduling my appointment and getting my car serviced quickly. Friendly bunch! More

by Mollywillmschen
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Mario Ramirez
Dec 18, 2023 -

Transwest Ford responded

Thank you so much for the great review. Transwest Ford always appreciates hearing from our guests. We are happy our team was friendly and accommodating. Thank you very much for your business and we look forward to helping you in the future. The Transwest Ford Team

December 14, 2023

My appointment was at 9:00 and wasn't taken in until After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! More

by gomp4russ
Recommend Dealer
No
Employees Worked With
Cassie Cross, Cassie Cross
Dec 15, 2023 -

Transwest Ford responded

Transwest Ford is sorry to hear you had a less than perfect experience while in for service. Our goal is to deliver a 5-star experience to al of our guests. Please contact our service manager, Shawn Miller, at 308-635-3701 so he can look into your visit and get this issue corrected. Thank you in advance for helping us correct this issue. The Transwest Ford Team

December 14, 2023

I am disappointed in the fact that a year after I purchased my vehicle I had the battery replace now a year later it needs to replace and now I have to purchase the battery. Most car batteries last a More

by Norma.cantu
Recommend Dealer
Yes
Employees Worked With
Michelle and Idk
Dec 15, 2023 -

Transwest Ford responded

Hi Norma. Transwest Ford appreciates your feedback. We ask that you contact our service manager, Shawn Miller, so he can look into your battery issue. Shawn can be reached at 308-635-3701. Our service team wants to make sure you have all your questions answered and you drive away happy. Thank you for helping us figure our your issue. The Transwest Ford Team

December 09, 2023

Asked to have vehicle there at 7:30am for a hours worth of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix v More

by Zpreble11
Recommend Dealer
No
Dec 15, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. We will review your visit with the service team and see where we can improve. Please feel free to reach out to our service manager, Shawn Miller, with any additional details you would like to share. Customer feedback is how we continue to improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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