Transitowne Jeep Chrysler Dodge RAM Of Williamsville - Service Center

It’s always a great experience when I have to bring my car here for service or just maintenance. It’s a clean shop and the staff are so very kind and caring. Michael Trevett the Service Advisor really t car here for service or just maintenance. It’s a clean shop and the staff are so very kind and caring. Michael Trevett the Service Advisor really takes his time to explain everything and he truly cares. My car needed a pretty expensive part but they all made sure I would get well taken care off. I appreciate that. Kelly Quinn in customer care fillies ui with me right away to make fire everything went well. She was very caring as well. Great place to have good service and good customer service. I plan on continuing to bring my vehicle here for a long time! More

The service manager had been a smart xxx with our concerns and did not seem to care to try to help us. I will never go back to this dealership ever again. TERRIBLE customer service.!!!!!! concerns and did not seem to care to try to help us. I will never go back to this dealership ever again. TERRIBLE customer service.!!!!!! More

With 30 years of experience claimed by Thad the service manager, I would strongly advise future customers not to go to him with problems or concerns. We purchased our custom 2500 Deisel Ram last year here manager, I would strongly advise future customers not to go to him with problems or concerns. We purchased our custom 2500 Deisel Ram last year here and ended up having to have it towed in as it would not start. We requested an oil change to be done as well. The problem was taken care of, yet they forgot to do the oil change. We had to schedule another appointment. Upon returning home noticed oil leaking on our new driveway. Called service and spoke to Thad as we were expressing our frustration, he in turn said we could argue all day about what happened, or you could just listen to me. Being a manager myself for 28 years I would never talk to a customer this way, I would listen and hear the customer out and try to do whatever was in my power to rectify their concern. We proceeded to take the truck to service again and was told by Thad that maybe we should take classes on how to listen to what he was trying to do and didn't seem to care to make us satisfied, service tech was more apologetic and understanding. We were sent home with a jug of degreaser and this still did not remove the oil from our driveway. A word of "Beautiful" when we told Thad we would be going elsewhere for future service needs. Don't expect to be taken care of here as Thad lacks the skills to be an effective manager. More

Horrible, horrible service department. Brougt my vechicle in for an appointment for a warranty fix and had the worst customer experience. Brought the vechicle in the am, never received a c Brougt my vechicle in for an appointment for a warranty fix and had the worst customer experience. Brought the vechicle in the am, never received a call or was notified prior that they would be hold my truck to the following day. Finally gave a call mid morning the following day to figure out the status and was told id recieve a phone call back when the advisor had more info. Called back a couple hours later cause i heard nothing back to find out they never serviced the truck and that the mechanic was not back until the following day to take care of the problem i had. When i inquired as to why it wasnt fixed the day before i was told they had no answers for me from the person helping me out to not even the service manager. Was told The Manager has “40 other customers that he has to deal with and has no time to talk me” just tell me why now i have to wait even longer when my orginal appointment was a day prior. At that point i went to pickup my truck and left. Completely horrible communication between then and i, and even worse communication with the service department themselves to let someone know that a job was left unfinished. Complete waste of my time. More

This is the review I just left for your service department: Absolutely Unprofessional – Avoid This Dealership! I had a truly awful experience with this dealership, and I can’t stress enough how department: Absolutely Unprofessional – Avoid This Dealership! I had a truly awful experience with this dealership, and I can’t stress enough how disappointed I am. I dropped my car off at 11 AM, expecting a smooth process, but what followed was a nightmare. First, I received zero updates from them throughout the day. I called three times, each time being assured that my vehicle would be ready soon. Spoiler alert: it wasn't. The lack of communication was infuriating! When I finally spoke with Bill Webber, the manager, I was met with misleading information. He suggested I could come back the next day for a recall fix, but conveniently left out the fact that my car hadn’t even been inspected or that other issues remained unresolved. How is that acceptable? It felt like they were just trying to buy time without addressing the real problems. To top it all off, I asked for a rental car, but their department failed to register two available loaners. Seriously? If they can't manage basic logistics, how can I trust them with my car? When making the appointment we were assured the parts were going to be available for same-day service. Bill, the manager informed me at 8:20pm after I had to call the dealership that the replacement part was not even in stock/available. The huffing and puffing while I was trying to speak to Bill was obnoxious and disrespectful. To make matters worse, he continually interrupted me, and kept trying to talk over me. Overall, this dealership is a complete mess. If you value your time and money, steer clear of this place! I was told to expect a call from a manager tomorrow morning. After missing work, and ABSOLUTELY NOTHING being done to the car despite a phone call assuring my wife that everything would be completed within "a few hours" I would like to know how you intend to rectify this massive blunder? More

On 4/5/24 I called Transitowne and asked if they would be able to take in my vehicle for repairs. NICK said that they could but it would be a week before they could service it due to them already servicing a able to take in my vehicle for repairs. NICK said that they could but it would be a week before they could service it due to them already servicing another vehicle, which was ok. 2 weeks later I still hadn’t heard anything. When I talked to the asst manager, I expressed my extreme dissatisfaction and she stated that a technician hadn’t even been assigned to my vehicle yet! She got a technician assigned & testing was done. After that I’ve never heard from her, TIFFANY, again even after she assured me that I would be dealing w/ her from here on out. I got so tired of dealing w/ the service shop I started going through my warranty company for info, but they were always waiting on the service dept to do their jobs so they could do theirs! Fast forward to 5/14/24 I talk to the adjuster on my claim & he tells me I should’ve spoken to NICK about a tear down authorization on 5/8/24. NICK never called me so I called him about it. He said that he never talked to the adjuster about that (that was a lie) & that he will call him. A couple hours later he called me back asking for authorization about the same tear down he had no knowledge of until I called him. I immediately called the adjuster back and asked if he talked to NICK since we last spoke, he replied no! At that point I had enough with the service dept & their lies. I attempted to get my car towed on 5/15/24 but they wouldn’t release it until I paid the diagnostic fee. When I attempted to pay the fee, ROB stated that he had tried my card twice and it declined. I had just made a small purchase using that card and I never saw another transaction after that. He also told me that the tow truck driver said “I can’t wait anymore, I’m leaving” and left. When I spoke with the drivers boss he stated that he did not leave. More lies. I spoke with TED to again express my extreme frustration and disappointment with the service shop and his employees, after having my vehicle there for 6 weeks w/ nothing more than a couple smoke tests done! TED (the other manager) even said that they dropped the ball while being very rude and condescending, stating that he “has to agree w/ me because I’m the customer”. I only went there from word of mouth but wished I would’ve looked on BBB first! They have several complaints and 1 star reviews made about them just in the last 3 years. GO TO BBB or even GOOGLE before buying a car from these people or getting your car serviced here. I do not advise anybody to go there, for anything!! I would give 0 starts if I could!! More

They made us feel like family and kept communication clear. We were able to complete our trade in and drive away within an hour or so! Very impressed by this staff! clear. We were able to complete our trade in and drive away within an hour or so! Very impressed by this staff! More

I drove all the way there from Blasdell to get my oil changed and an inspection. Get there by 430 and I’m told they can’t get it done by end of day! Fast track ?? Just to call for an appointment and co changed and an inspection. Get there by 430 and I’m told they can’t get it done by end of day! Fast track ?? Just to call for an appointment and couldn’t get one until August 10th. I have a brand new car and I usually get an inspection right along with the oil change. There’s nothing to inspect, 11000 miles on my Jeep. I’m absolutely done buying cars from this place. The customer service is horrible. And Fast Track is worthless!!!! More