Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Oil Change I arrived at the Express Lane for an oil change on a busy day, and I received prompt service. Best of all, they finished my oil change and tire rotat I arrived at the Express Lane for an oil change on a busy day, and I received prompt service. Best of all, they finished my oil change and tire rotation in much less time than they originally anticipated. More

Customer service Every visit is good the staff is friendly and courteous the wait isn’t too long I enjoy going here keep up the good work Every visit is good the staff is friendly and courteous the wait isn’t too long I enjoy going here keep up the good work More

Great Service My 2014 Mitsubishi Outlander has a rust spot in the tailgate. Transitown got it covered under the original Mitsubishi warranty and had it ordered, pai My 2014 Mitsubishi Outlander has a rust spot in the tailgate. Transitown got it covered under the original Mitsubishi warranty and had it ordered, painted and fixed for me within a couple of weeks. You couldn’t ask for better service or better people. We’ll definitely be back! More

Service apt. Encountered no problems, had friendly service, comfortable waiting area, and apt. did not take too long. Would return for service. Service was explain Encountered no problems, had friendly service, comfortable waiting area, and apt. did not take too long. Would return for service. Service was explained to me in detail More

Vehicle problems from the time it left the lot upon purchase Vehicle has had check engine and stop start fault warning light since 4/23/18 date of purchase. Been in 3 times with a fourth scheduled service for 5/ Vehicle has had check engine and stop start fault warning light since 4/23/18 date of purchase. Been in 3 times with a fourth scheduled service for 5/08. The problem is not resolved. I'm driving the vehicle with this problem and it is functioning like it is going to stall constantly. The dealership has not made me feel as if this is a priority whatsoever. I have to follow up in order to get any feedback. The dealership is too busy doing 15 oil changes and may not have the expertise to handle my issues. I should be treated like this is a top priority until resolution. This issue with my compass is known to consumers. I have opened a case with FCA and have a case manager assigned to help with getting an answer to these problems. I have over 425k miles of jeep experience ownership and will use another local dealership that I am familiar with if this isn't resolved this week. Just the fact that I have to wait for an appointment for the fourth visit in two weeks because of a lack of rental vehicle is unacceptable. In the meantime I am driving your vehicle that is not performing up to standards and have been financed for for some 30k. Poor service indeed despite the fact that it isn't your fault the vehicle had issues coming from the factory. Where is your pledge to stand up for the brand? More

A Great Experience I stopped at Transitowne not expecting much, I had another offer from another dealership that I was pleased with. I met with Dan, told him where I wan I stopped at Transitowne not expecting much, I had another offer from another dealership that I was pleased with. I met with Dan, told him where I wanted to be, and he was able to get me in the exact vehicle for right around my price point. They even went out of state to locate the car for me. I came back a few days later and the process was so simple! I'm coming from a different make of cars, and this experience was really easy compared to the other dealerships. I would recommend this dealership to anyone looking to buy their next Jeep!! More

Billy Mroz. He was the reason I leased the Jeep. Billy Mroz greeted me as soon as I walked in the door. He listened and understood what I wanted. Within an hour he found the car (just in off the deli Billy Mroz greeted me as soon as I walked in the door. He listened and understood what I wanted. Within an hour he found the car (just in off the delivery truck) and met all of my requirements. I went home and brought my wife back to look at the car and we made a deal. I have bought or leased more than 30 cars over the years and this was the easiest transaction of all. Billy was easy to talk to, no pressure and only interested in finding the right deal for me. And - I am very happy with the Jeep. I would recommend him to anyone looking for a car. Ten Stars to Mr. Billy! The day after I took possession it was evident that the AC did not work. Bill Webber diagnosed the problem, got the car fixed quickly and was very professional. He gets a gold star too. Marc Joseffer More

state inspection prompt service at the appointment time - have had great experience with preventive maintenance suggestions by the service manager - personal attention prompt service at the appointment time - have had great experience with preventive maintenance suggestions by the service manager - personal attention and thorough familiarity with my history with both the dealership and service More

Consistently frustrated I have been consistently disappointed with Transitown service from my original sale all the way through service. I kept coming for the free oil change I have been consistently disappointed with Transitown service from my original sale all the way through service. I kept coming for the free oil changes, but at this point I have had so many frustrating experiences that I would rather pay more and go elsewhere. I've had appointments not get entered so I show up and have to leave, I've been told by the guy that runs the body shop when I had a simple questions that "it wasn't his problem", I've had things in my vehicle broken. Most recently I came for an inspection, they tech cleared the computer out before running the emissions test so I was told I would have to drive around for a day and come back, on the next day they ran the emissions test, but after I got home that day I noticed they left a plug/wire dangling between my gas/brake pedals, so I had to go back third day to get that put back in place. So, it ended up requiring me to be late to work 3 days in a row just to get a simple inspection. The list goes on....Some of the folks here are great and super helpful, but there must be some mismanagement somewhere for errors to occur this regularly. I will not be returning and will purchase a vehicle elsewhere in the future. If you do want to buy here, go to Massimo Martinucci as a salesman, he is basically the diamond in the rough at this place. More

Quality Service to meet clients needs Parts,are no delivered on Monay and lay day of Sale was Monday. I was enouragedcto have dealership pick up my van at work, they went to get the part f Parts,are no delivered on Monay and lay day of Sale was Monday. I was enouragedcto have dealership pick up my van at work, they went to get the part for service and was able to get the tire sale thanks to the service manger More