Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Effort The vehicle I attempted to purchase we later found out there was no paper work for Chrysler even though it was a 2019 ,my salesman continually kept me The vehicle I attempted to purchase we later found out there was no paper work for Chrysler even though it was a 2019 ,my salesman continually kept me informed,even though it took over a week he kept looking till a comparable vehicle became available and he put it aside for me and called me right away More

What's the point of an appointment! Had a 9:30am appt on Sat to have my base antenna replaced on my 5 week old 2020 Compass. I said I was going to wait. Was told it would take 1-2 hours. Had a 9:30am appt on Sat to have my base antenna replaced on my 5 week old 2020 Compass. I said I was going to wait. Was told it would take 1-2 hours. My vehicle was not even looked at until after 1:00pm. I did not get called to be told it was ready until 2:45pm. Other than the staff repeating that they "understand my frustration" (that they are the cause of) you leave with the feeling that there is no consideration for the customers time. This was after speaking to my sales guy who had.me talk to the Manager Mike (who did offer me a vehicle to do my errands). A complete waste of my Saturday afternoon. There is only one individual there that does this work (so I was told) which makes it even more confusing that an organization like yours can't properly schedule 1 employees time properly. This will be the last vehicle purchased from you. Unfortunate as my last 3 are from there. My 5 week old "brand new" 2020 has been back to your shop 4 times and the service staff and manager had no issue with me having to return for a 5th whether in the rental offered or yet another appt if I wasn't able to spend 5+ hours of Saturday there. Phil my sales guy was fine. His hands were tied to provide any help hence "his" 5 star rating. More

My place for vehicles Great dealership. Friendly personal , Awesome service department , no pressure sales , reasonable price service department, relaxing waiting room with Great dealership. Friendly personal , Awesome service department , no pressure sales , reasonable price service department, relaxing waiting room with free beverages and phone charging station and child play room More

Very long time, no communication, very expensive Incredibly long wait; very over priced, didn’t reset alerts; had to come in multiple times, didn’t communicate specific issues, just overcharged every Incredibly long wait; very over priced, didn’t reset alerts; had to come in multiple times, didn’t communicate specific issues, just overcharged everything. Not happy. More

Satisfied It was one of the best car buying experiences I have had. Kim was helpful, knowledgeable and I felt she and the dealership were being honest and fair It was one of the best car buying experiences I have had. Kim was helpful, knowledgeable and I felt she and the dealership were being honest and fair with me More

Fantastic Great deal on tires and services. Truck rides a lot better. Glad I went to Transit Town for the tires then Dunn tire....much appreciated the service f Great deal on tires and services. Truck rides a lot better. Glad I went to Transit Town for the tires then Dunn tire....much appreciated the service from everyone. More

50%/50% I would rate the Body Shop 5 out of 5. Service Dept 2 out of 5. My sales person 5 out of 5. I waited in the service dept for 4 1/2 hours and do not I would rate the Body Shop 5 out of 5. Service Dept 2 out of 5. My sales person 5 out of 5. I waited in the service dept for 4 1/2 hours and do not know the name of the person who waited on me. I went in to have my air conditioner checked, a dye was injected and I finally left the waiting room and told someone at the desk I had to leave. More

Oil change I took my Renegade in for just an oil change at 9 am (opening) and didn't leave till almost 12 noon. 3 hours is ridiculous for a simple oil change I took my Renegade in for just an oil change at 9 am (opening) and didn't leave till almost 12 noon. 3 hours is ridiculous for a simple oil change More

new car purchase our salesman Massimo is a fantastic person to deal with!!! Service is always great, customer representatives are always friendly and very helpful!!! our salesman Massimo is a fantastic person to deal with!!! Service is always great, customer representatives are always friendly and very helpful!!! Definitely a dealer ship we would stay with!!! More