Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Mosimo puts to shame most lease reps I have met. Any issue that comes up Max''s customer service skills are the best I have encountered. Always a pleasure when working with your showroom and servic Any issue that comes up Max''s customer service skills are the best I have encountered. Always a pleasure when working with your showroom and service personnel Would highly recommend. More

never buying from them - EVER On Thursday, May 30, 2019 I made an appointment with Transitowne Dodge of Williamsville (7408 Transit Rd Williamsville, NY 14221), to test drive a 20 On Thursday, May 30, 2019 I made an appointment with Transitowne Dodge of Williamsville (7408 Transit Rd Williamsville, NY 14221), to test drive a 2014 Dodge Grand Caravan I found listed on their website. I was told it was available and schedule the test drive that day. Got there to be told the car I wanted to try had been sold "shortly before I got there". That should have been my first clue. But I met with a salesman and we talked and arranged for a different newer version. I expressed concern as the van, being a 2016, had a sticker price well over what I said I could afford after taxes and fees. The Salesman, Dan Mayr, told me that being the last two days of the month, he had to sell 5 cars to meet quota and he'd haggle the price for me while I test drove it. I test drove it and, after getting the price down to affordable, I wrote a down payment check and signed the purchasing agreement. THEN, only after signing the agreement, I was told they didn't have the title from the state yet but should have it by Monday. I was a bit taken aback but agreed as I had to finalize the loan and insurance. I called on Tuesday the 4th because I didn't hear anything and was confirming the agreed upon pickup for the next day. That was when I was told that they had just called the auction company (not the state that I had been lead to believe) and that the title just went into the mail that day. Did I really just get sold a car they have no proof of ownership on? The Wednesday after I signed the purchasing agreement and put a down payment on and I got told, by text - not a phone call, that they still have not gotten confirmation that the title in on it's way to them. I made a ton of a calls to change loan and insurance paperwork to Friday, which they said "we should have it by then". Thursday (one week from the start), I read the Car Fax deeper... this dealership has had the van for TWO MONTHS and still do not have a title. I texted my sales guy about the car. Basically asking where things were and laying it on the line that I expected to pick the car up the next day or I was canceling my purchase and requiring my deposit returned. So, less than two minutes after I send the text, the sales manager, Marc, calls me. Not the sales guy, but the manager. Apologizing saying they are at the mercy of the place they bought it from, he's got his guys all over it. I'm like, "you sold me a car you don't have proof of ownership yet. You cashed me deposit check and I still do not have a car. I checked, Car Fax says you've had this vehicle for TWO MONTHS. Why did you offer it for sale if you could not let it drive off the lot after TWO MONTHS?!? And I'm upset because I wasn't told you didn't have title until AFTER I signed the purchasing agreement." He offers to refund me my deposit regardless if I take the car or not. I told him I want the title or we are done. I cannot go any longer without a reliable car. He then gave me the "we have thousands of satisfied customers blah blah blah". To which I responded He did agree at least that they are the ones who messed up and he even said that he would pull the listing (should I not buy it) until they have title as he doesn't want another upset customer yelling at him. For the record, I never raised my voice. Friday, the 7th, I call in the morning and ask if they have confirmation they will have title that day. When told no, I inform them that i wish to cancel the purchase. I requested a copy of the voided purchasing agreement (which they were hesitant to do but finally agreed and faxed it to me) and my deposit, which I had given in good faith, returned. Meanwhile I had to return the loan check I had received, and had to pay almost $20 in interest on a car loan for a car I never got. Saturday, I text Marc asking what time I could pick up the refund check and he tells me he cannot get it until Monday the 10th. On Monday, he texts me again saying they have no proof that they cashed my deposit check and until they do, they will not refund my deposit. I immediately send them copies of the cancelled check and a redacted bank statement showing the check was deposited and cleared. Reluctantly they agreed to refund me that day. I told them I would be in at 12:30 for it and they agreed. When I got there just after 12:30, the check was not ready and I had to still wait for it and I was treated rather coolly when I was talked to at all. Once I got the check, I immediately took it to the bank it was drawn on to cash to ensure that my money would not be held up any further. I am not at all please with how I was treated by Transitowne, and find the idea of them trying to sell me a car that they have had for over 2 months but have no title to be dodgy at best. I have shared this story on social media and to all my friends who have all said they would never go to Transitowne Dodge (or any other Transitowne dealership) after my experience and many have said they would even question going to any Dodge dealership if this is the way Authorized Dodge dealers treat their customers. More

good intial expeerience but have to return for a problem . Just had a complete brake job. Experiencing some loud noises when I brake, right side on right turns. Have to take back to dealer. Check in was grea Just had a complete brake job. Experiencing some loud noises when I brake, right side on right turns. Have to take back to dealer. Check in was great and repair was done in a timely fashion but having to go back not happy. More

Great Dealership! Great people! This is my 2nd time going to Byron! He made sure my 19 year old had a nice, reliable car! My son got his car the very same day we looked at it. It had This is my 2nd time going to Byron! He made sure my 19 year old had a nice, reliable car! My son got his car the very same day we looked at it. It had low milage, no money down,! Great deal for a great car! More

We had a great experience at Transitowne Jeep! We could not be happier with the experience Transitowne Jeep provided us. Our son needed a vehicle to get back and forth to school (Pittsburgh, PA) a We could not be happier with the experience Transitowne Jeep provided us. Our son needed a vehicle to get back and forth to school (Pittsburgh, PA) and we wanted something safe and reliable. Our Sales Representative - Reggie Clemons - spend the time necessary to hear what was important to us and find the perfect vehicle. We look forward to going back to Transitowne for our next vehicle. More

Quick and easy Phil was great letting us see the Jeep we wanted and walk back (numerous times) to see the different models. He was quick to answer texts messages and Phil was great letting us see the Jeep we wanted and walk back (numerous times) to see the different models. He was quick to answer texts messages and made the process easy! More

Oil change Very busy but turn around time was great. Work was done quickly, correctly and all staff was extremely friendly. Enjoyed hit cup of coffee while waiti Very busy but turn around time was great. Work was done quickly, correctly and all staff was extremely friendly. Enjoyed hit cup of coffee while waiting. More

1st time leasing This was our first experience with leasing a vehicle. The entire process from start to finish was seamless and went extremely smooth. Molly was awesom This was our first experience with leasing a vehicle. The entire process from start to finish was seamless and went extremely smooth. Molly was awesome. Thank you! More

Been in for the same problem 4 times Can not fix my Air condition system, been in four times for same problem. My car needed to be driven to pass NY inspection because mechanic disconnect Can not fix my Air condition system, been in four times for same problem. My car needed to be driven to pass NY inspection because mechanic disconnected battery before NY inspection. Whoever drove the car smoked in it. Filled out dealer satisfaction survey explained how unsatisfied I was and never heard anything from them. More

Bad service I come here because of the $25 oil change if it wasn’t for that I definitely would go somewhere else. Went there for service on my exhaust manifold go I come here because of the $25 oil change if it wasn’t for that I definitely would go somewhere else. Went there for service on my exhaust manifold got my truck back and it pulled hard to the right. Went in for a oil change and tire rotation this time mechanic said he couldn’t find the wheel lock I get my truck back and the wheel lock was right where I said it was in the glove box . Had to go somewhere else to get the tires rotated More