Transitowne Jeep Chrysler Dodge RAM Of Williamsville

sorry in advance for the poor service ramble dropped my car off for my appointment at 10 am. Inspection was to be done and I also asked for them to look into a problem that I've asked 2 other pr dropped my car off for my appointment at 10 am. Inspection was to be done and I also asked for them to look into a problem that I've asked 2 other previous times within a year to look into. There was NO communication about my car all day so I called at 3:45 and was told that they PROMISE they'll call me back in 20 mins because they didn't know what was going on with my car. No phone call back. I called at 4:45 and was told that they needed to keep the car that night and no courtesy car would be given. This is all 10 minutes before they were closing! I had no ride and now, no car. Dawn told me it would be ready in morning, first thing....unless I wanted to take my car and bring it back. I asked if it was safe to drive and she said she wasn't sure what was done since now the mechanics have left for the night. Lol...oh ok, let me come right over and grab the car you don't know is ok to drive! In the morning, again, I had to call a few times to see what was going on and I really felt I was being given the run around just like previous night. They couldn't answer questions and didn't give any helpful info and my car still wasn't ready. In the meantime, I called another dealer's service dept to ask for some help and received more time, help and guidance than I did from Transitowne. When I finally could go pick up my car; I asked for some paper work and information and again, just felt like nobody could tell me exactly what was wrong with my car or even exactly what kind of work was done. But they did give me my $10 inspection fee for free; as though that would take care of all that transpired. Thank you, but that didn't make it ok. Very frustrating, disappointing and hard when you can't trust who is doing work on your car. I can honestly say, I truly don't know what work was done because the car still has the issue that I've been asking help for. More

a pleasant experience our salesperson was cordial efficient and made us feel at ease The new car sales manager was also very friendly and attentive This is the second veh our salesperson was cordial efficient and made us feel at ease The new car sales manager was also very friendly and attentive This is the second vehicle we have purchased thru Kim and we will probably be back again More

Service Stop/Start system Service time was a little long. Service personnel were knowledgeable of my problem and told me of the time involved for the repair. A repair well don Service time was a little long. Service personnel were knowledgeable of my problem and told me of the time involved for the repair. A repair well done. More

Collision Bob was great. Quality of service was good. repaired on time as promised. priced as quoted. no other issues. very thing was fine. ya got my 25 words. Bob was great. Quality of service was good. repaired on time as promised. priced as quoted. no other issues. very thing was fine. ya got my 25 words. More

Excellent Service at Transitowne Dodge I have always received excellent service at Transitowne Dodge, Williamsville, New York, whether for maintenance or repair, on my current and prior Dod I have always received excellent service at Transitowne Dodge, Williamsville, New York, whether for maintenance or repair, on my current and prior Dodge Caravan vehicles. More

Very fair dealer Very easy place to deal with. Phil is a excellent sales person with a great understanding of his customers needs. Service department is top notch Very easy place to deal with. Phil is a excellent sales person with a great understanding of his customers needs. Service department is top notch More

Jeep dealer Review The staff at Transitown Jeep was extremely helpful and friendly. Molly was great in helping me find the Jeep I wanted with the options I was looking f The staff at Transitown Jeep was extremely helpful and friendly. Molly was great in helping me find the Jeep I wanted with the options I was looking for. Financing was easy and smooth. Molly went out of her was to go over the entire vehicle and explain all the systems. Hope their service department is as good as the sales department. A much less stressful car buying experience. More

a bit too long I had an appointment for oil change and tire rotation. The also completed a 140,000 mile check-up. I was there a little over an hour, not as bad as I had an appointment for oil change and tire rotation. The also completed a 140,000 mile check-up. I was there a little over an hour, not as bad as last time but I was getting sleepy. More

service they do a good job and keep you informed and don't keep your car for log extended periods of time because they are overbooked like some places. they do a good job and keep you informed and don't keep your car for log extended periods of time because they are overbooked like some places. More

Wonderful dan has been my mechanic for over 30years always a Dan mckeller has been my mechanic for over 30 years. He is a wonderful person and always watches out for me. I look forward to seeing him. He deserve Dan mckeller has been my mechanic for over 30 years. He is a wonderful person and always watches out for me. I look forward to seeing him. He deserves nothing but the best life offers him. They should have more people like him in the world. More