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Transitowne Jeep Chrysler Dodge RAM Of Williamsville
Williamsville, NY
1,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,065 reviews
September 06, 2017
Very good They were very helpful although there were some hidden fees I was not told about and ended up having a big monthly payment for my vehicle. They were very helpful although there were some hidden fees I was not told about and ended up having a big monthly payment for my vehicle. More
by Cheyanne
Employees Worked With
Michael Colangelo
September 06, 2017
Excellent experience Mike above and beyond what I would expect a dealer to do. It was a very pleasurable experience. He is an extremely personable guy. I can't say enough Mike above and beyond what I would expect a dealer to do. It was a very pleasurable experience. He is an extremely personable guy. I can't say enough about our time spent there. More
by Anthony8362
Employees Worked With
Michael Colangelo
September 06, 2017
Easy, smooth and fun Everything was extremely easy not time consuming and mike was very fun and friendly. I Would definitely recommend him to anyone looking for a vehicle. Everything was extremely easy not time consuming and mike was very fun and friendly. I Would definitely recommend him to anyone looking for a vehicle. More
by Jeep22
Employees Worked With
Michael Colangelo
September 06, 2017
Above and beyond! Mike is nothing shy of the best. Buying a car can be stressful but he definitely helps minimize as much stress as he can. Mike even went out of his wa Mike is nothing shy of the best. Buying a car can be stressful but he definitely helps minimize as much stress as he can. Mike even went out of his way to contact my insurance agency to set my new car up for me. And when it came time to pick my car up he pulled the strings to help me get it three days early because I was so excited and impatient! All around Mike is a great guy, super friendly, and an absolute pleasure to work with! More
by Vayda622
Employees Worked With
Michael Colangelo
July 14, 2017
So aggravated with the service I have a 2013 Chrysler 200 that I bought certified pre-owned from this dealer almost 2 years ago. Bought with 46,000 miles on it and I've put just ove I have a 2013 Chrysler 200 that I bought certified pre-owned from this dealer almost 2 years ago. Bought with 46,000 miles on it and I've put just over 20,000 on it so far. Within a few months from buying the vehicle I brought it in for service for it having a shimmy/shake/vibration while driving. The majority of my driving is highway so it is crucial to have a nice smooth ride. Since then I have brought it back multiple times for the same problem but every single time it's something different. So thousands of dollars later, it's still shaking like crazy, something is clunking really bad on the front end, and I'm ready to drive this car into a lake. Words can't even explain the level of frustration coming from the fact that the CHRYSLER dealer that I bought my certified pre-owned CHRYSLER vehicle from cant even fix a simple shimmying problem. More
by Reganator
Employees Worked With
Chuck Haring
July 12, 2017
Ripped Off My jeep has a suspension upgrade thats a $6000 option that I paid for and yet they picked this jeep with this option to take the shocks, springs, rim My jeep has a suspension upgrade thats a $6000 option that I paid for and yet they picked this jeep with this option to take the shocks, springs, rims and tires off to add the Mopar 2" lift with new shocks, springs, rims and tires! to put on the lot .THE PROBLEM HERE IS IT ADDED $6000 MORE TO THE PRICE OF THE JEEP AND YET THEY TOOK OFF ALL THE OPTIONS I PAID FOR SO IN REALITY I PAID AN EXTRA 6K FOR SOMETHING TAKEN OFF THE JEEP!! REAL SLICK JOE! I BROUGHT THIS UP WITH THE NEW CAR SALES MANAGER BRIAN E AND HE FLAT OUT LIED TO ME LIKE I DON'T KNOW HOW TO LOOK THINGS UP..I WAS SHOCKED TO HEAR WHAT CAME OUT OF HIS LIEING MOUTH . I GOT RIPPED BIG TIME AND NOW GETTING AN ATTORNEY TO GET THE 6K BACK THAT WAS PRETTY MUCH STOLEN. On delivery jeep was dirty custom rims all scratched from someone who does not know how to put tires on rims and the 35" tires they installed make jeep shake and wobble, they can't even order and balance tires right. As I said I'm in the process of starting a civil suit, this dealer is the worst in my 40 years of buying cars. ITS TOO BAD THIS KIND OFF THING GOES ON HERE. JUST READ ALL THE POOR REVIEWS THIS DEALER HAS HERE AND OTHER SITES ITS ALLOT!..Beware! More
by Wrangler55
Employees Worked With
Brian E , Don K , Joe the dealer manger!!
May 18, 2017
Service and repair ripoff My wife took in our 09 keep liberty in for warranty work and they made up for the parts in labor rate. I myself am a mechanic and they not only robbed My wife took in our 09 keep liberty in for warranty work and they made up for the parts in labor rate. I myself am a mechanic and they not only robbed us in labor but charged us double on diagnostic. The best thing I can say at least they closed the hood this time. More
by Jobie dawn
Employees Worked With
Todd something
May 13, 2017
Don't service your vehicle there! Recently my 2010 Jeep Liberty started to present some electrical problems such as windshield wipers going off, instrument panel lighting up, radio tur Recently my 2010 Jeep Liberty started to present some electrical problems such as windshield wipers going off, instrument panel lighting up, radio turning on and off randomly, and other problems of the same nature. Due to the fact that I had purchased the vehicle at Transitowne Williamsville, I decided to have it serviced there. When I was first contacted by the representative at the service department after dropping the vehicle off, I was informed that the problem was the Instrument Cluster, and the total cost would be $800.00, which included labor and part. The representative asked me if I wanted to have the service done which I agreed to. The second time I was contacted by the service department, it was to inform me that the problem was not the Instrument Cluster, but it was instead the Tippen. I was informed that the technician had already changed the Instrument Cluster, and since it didn’t fix the problem, they decided that the Tippen was the cause of the problem. I questioned if I was still going to be charged for the new Instrument Cluster and he said that I had agreed to purchase the part and would, therefore, be charged for it. The representative over the phone informed me the Tippen would add an additional $700.00 to my bill. The only reason I agreed in originally ordering the part was because the Transitowne’s Service Department reported that it was necessary to fix my vehicle’s malfunction. Due to the incapability of the service team to correctly diagnose my vehicle and then changing me for an expensive part that was unnecessary, I didn’t have any certainty that reliable and honest service was being performed. I told your servicing member that the cost of maintenance was getting out of hand. Instead of having me speak with someone more knowledgeable about Jeep servicing, they sent me to the sales department for “help.” The person I spoke with tried adamantly to convince me to trade my broken Jeep in to buy or lease a new vehicle. Even after explaining that I do not currently have, nor do I want in my future, a car payment, she kept persisting. Their form of “helping” me with my broken vehicle was to burden me with expensive car payments for years ahead. I couldn’t stand to work with a company providing such unreliable and distasteful service, so I decided to take my vehicle to an alternate dealership to get looked at. When I retrieved my Jeep from Transitowne Williamsville, I was charged for the part but not for labor. This may have been a nice gesture from the representative in a different scenario, but it doesn’t erase the fact that I was still paying for a part that was unnecessarily ordered for my vehicle. I decide to take my vehicle to Northtown Jeep to have it serviced there. After just a few hours I was contacted by their service department stating the problem with my Jeep was a broken wire which would cost $3.00 in parts. They completed the service and completely fixed my vehicle in a few short hours. After all that, I sent an e-mail to Transitowne's General Manager Joe Chambers informing him of everything that led to my dissatisfaction with his service department. I was completely ignored! Do yourself a favor and take your vehicle to Northtown Jeep. More
by FP
Employees Worked With
Mike at Service Department
April 08, 2017
Service I didn't buy my Jeep here but getting service here is always a pleasure. It's nice to have a smiling customer service rep behind the counter. I was i I didn't buy my Jeep here but getting service here is always a pleasure. It's nice to have a smiling customer service rep behind the counter. I was in and the problem came back they got me right in super friendly women behind the counter with a smile and personable makes the problem seem much better. More
by Jackett21
Employees Worked With
Dawn
April 19, 2016
Awful Service, Terrible Dealership I signed a deal to Lease a Jeep yesterday with one of their salesmen, Nicholas McDonagh. I got the price I was looking for along with them paying off I signed a deal to Lease a Jeep yesterday with one of their salesmen, Nicholas McDonagh. I got the price I was looking for along with them paying off the lien on my trade in. I asked several times to make sure that the deal included my current vehicle being paid off in full, which he insisted that it would be. I signed all my papers and put my deposit down on the car. I reached out to him earlier this morning to come pick up my car, and he said it would be ready around 4 o'clock. About an hour later i received a call from him telling me that there was a problem on his end and they would no longer pay off my car or lease me the jeep after we had already made the deal. I went in to the dealership and they basically refused to show me any of the paper work that I had signed, which I should have received a copy of in the first place. This place is nothing but a bunch of liars and crooks. The finance guy who helped get me the deal would not even look at me. I should have known what I was getting into while I was there the first day and my Salesman (Nicholas McDonagh) decided to tell me about all the mistakes hes made with his customers since hes been working for the company, which should have been my first red flag. This salesman (Again, Nicholas McDonagh) is a liar and a joke to do business with, with absolutely no knowledge what so ever pertaining to his job, and frankly should not be employed by you. And I'd like to say it was just him but this deal passed through many hands before I received a call almost 32 hours later when i was supposed to come pick up the car that they were going to no longer honor the deal. Everyone in that building should be ashamed not only in the way they handled my business, but also with the utter disrespect I was shown when I simply asked for a copy of the papers that had my signature on them, in which they refused. More
by TylerT
Employees Worked With
Nicholas McDonagh (Sales), Brian Emke (New Car Manager), Marc Morford (Finance)
