Transitowne Chrysler Dodge Jeep Elma West Seneca - Service Center

I brought my 2007 aspen with 50,000 mileson it in for a "free oil change" and a inspection. Not to my supprise they call me and tell me my oil change is done but the truck only passed the emissions half o "free oil change" and a inspection. Not to my supprise they call me and tell me my oil change is done but the truck only passed the emissions half of the inspection but failed the saftey half for bad tie rods. But for $400 they can fix it. I said no thanks but still had to pay $21 for the inspection. I took the truck to my mechanice for a real inspection and everything was fine. Had to pay him $10 for the rest for the inspection so i could get my sticker. Im fileing a complaint with the dmv. More

Called Saturday to get an oil change and was told that they were open all day even though it was a holiday, and said we would be there at 12 noon, when my son & I got there, we were greeted by "what" at t they were open all day even though it was a holiday, and said we would be there at 12 noon, when my son & I got there, we were greeted by "what" at the front desk by the young man and then he said "what do you want". We said that we wanted an oil change and he said that the guys are all out to lunch (really!!!) and that we can wait an hour or come back later. We left. I called yesterday 6/1/2011 to see if service does close for an hour for lunch and was told no and that they had a full shift on Saturday. The front desk man has been rude everytime services is needed. Service last year change an oil filter on the car, put the wrong one on, and it preceded to leak oil all over our driveway and garage. Granted they paid someone to power wash it off, but then tried to say it wasn't services fault, which it was, obviously, as they put the right one on. EVER SINGLE TIME THE OIL GETS CHANGE, FREE, THEY FIND SOMETHING wrong, one wiper blade, another filter, lug nut, etc. It has never been A FREE OIL CHANGE!!! The manager in service is rude. I WOULD NEVER RECOMMEND THIS DEALERSHIP!!! More