Transitowne Chrysler Dodge Jeep Elma West Seneca

Bought my new 19, Ram Rebel here. Just brought it in for my first Oil Change and Tire Rotation. All went as planned. No charge for the Oil Change and in and out quick. No complaints. my first Oil Change and Tire Rotation. All went as planned. No charge for the Oil Change and in and out quick. No complaints. More

Best car dealership We have bought many Jeep vehicles from Transittowne in West Seneca and their service is great! Sales are also great! I would and always do recommend t We have bought many Jeep vehicles from Transittowne in West Seneca and their service is great! Sales are also great! I would and always do recommend this dealership to all my family and friends. More

The folks at Transitowne worked with me to get me out of my current Ram 1500 quad cab and into a Ram 1500 crew cab. I worked with Ray Riordan and he was excellent on getting the truck I wanted at the price my current Ram 1500 quad cab and into a Ram 1500 crew cab. I worked with Ray Riordan and he was excellent on getting the truck I wanted at the price I was willing to pay. More

Great experience Corey made the whole experience very easy and comfortable. He had paperwork ready for me when I arrived, I was in and out with my new vehicle!! Corey made the whole experience very easy and comfortable. He had paperwork ready for me when I arrived, I was in and out with my new vehicle!! More

Great sales experience My wife and I just picked up our new Cherokee. It was a pleasure to work with Kaula Frank. Our experience was stress free and delivery was a breeze. My wife and I just picked up our new Cherokee. It was a pleasure to work with Kaula Frank. Our experience was stress free and delivery was a breeze. More

GOOD LEASE EXPERIENCE Salesman was very polite and helped me get my price. Delivery of my Ram 1500 Classic was quick. Salesman went over how to use the features of my truck Salesman was very polite and helped me get my price. Delivery of my Ram 1500 Classic was quick. Salesman went over how to use the features of my truck. More

Terrible Experience They will give you a good price but beware if something goes wrong with your vehicle. Not helpful, make excuses, don’t take responsibility, and make f They will give you a good price but beware if something goes wrong with your vehicle. Not helpful, make excuses, don’t take responsibility, and make false promises. After the engine blew out on our Jeep after only 4K miles, vehicle was in shop for at least 2months straight after 2 previous engine problems. Only thing they did for us was a free oil change. Socked us with the $400 disposition fee at the end even though they promised they would not since we had so many problems with this Jeep and that it was our third one from them. In the end they denied making such a promise. So much for customer loyalty. Use Northtowne or West Herr. UPDATE- In response to my complaints Transitowne mailed me a check of goodwill to cover my lease disposition fee. Not sure what changed, last I spoke with someone I was told they could not do anything about the fee- so it was a bit of a surprise when I received something. More

Excellent dealership This is one of the best if not the best dealerships I’ve ever bought a car from. My salesman Gerald was awesome but didn’t stop there. They work toget This is one of the best if not the best dealerships I’ve ever bought a car from. My salesman Gerald was awesome but didn’t stop there. They work together great to take care of you. Travis finalized the deal and while Gerald ran to get the vehicle I wanted that was at one of their other locations Tyler helped me out. Last but not least Mike the finance guy explained everything well and was very straight forward. Overall just a great experience thanks to the excellent staff. If you don’t give these guys a shot when your looking your making a mistake. I live 35 min away and pass many other Dodge dealers on the way but it was totally worth it. Thanks again guys! More

New Car Purchase Very good experience. Staff was extremely efficient and easy to work with. Did not waste your time and never tried to pressure you. Explained all t Very good experience. Staff was extremely efficient and easy to work with. Did not waste your time and never tried to pressure you. Explained all the details of your purchase. Reviewed all the features of the vehicle after the purchase was complete. More

Disappointed After purchasing a 2016 Jeep Grand Cherokee we found that they do not respond to the customer after the sale is completed. My husband and I have both After purchasing a 2016 Jeep Grand Cherokee we found that they do not respond to the customer after the sale is completed. My husband and I have both contacted our saleswoman and also a manager without success. The car does not have any floor mats which upon having a conversation with the sales manager who drove the car stated that when he drove it they were present. The car has the wrong car manual. They have continued to state that they will look for them. No response. The car was not detailed as requested by us when we purchased the car. They will no doubt work with you while purchasing but do not expect any follow through after. Sloppy business. Better look at a places that treat the customer well before during and after purchase. More