Transitowne Chrysler Dodge Jeep Elma West Seneca

Sons 2022 jeep renegade has been in soon to be 6th time for same issue since August 2023. Parking, emergency brake,airbag and seatbelt lights coming on. Dinging nonstop. Everytime bring in temporary fixed for same issue since August 2023. Parking, emergency brake,airbag and seatbelt lights coming on. Dinging nonstop. Everytime bring in temporary fixed but they are incompetent. Told best tech would look at it..then find out on appointment doesn't work that day or left already. Was told by girl who answered phone if don't like car trade in for another vehicle. What makes you think I would want anything from transitowne ever. I said are you willing to upgrade vehicle for same price (less than 6500 miles).we have lost 1 months of driving car because need to keep bringing in for service. Can't do that. Will never purchase another vehicle from there again. More

I bought my 2009 Jeep in 2011, and part of the deal was free oil changes for as long as I owned the vehicle. I signed papers and more importantly, we shook hands. I still own and drive it every day and h free oil changes for as long as I owned the vehicle. I signed papers and more importantly, we shook hands. I still own and drive it every day and have been going there for oil changes exclusively since I bought it. I made an appointment for an oil change and when I went in today, 6/4/22, the guy at the service counter (I don't remember his name, let's call him Milke) said they were no longer honoring that deal. He said they emailed customers informing them of this. I did not get this email. I saw the signs about the price increases when I went in, but since mine are supposed to be free, I didn't think it applied to me. The guy at the counter said something to the effect that their lawyers determined that in NY the lifetime of a vehicle is 7 years, and they're not honoring my deal anymore, and it doesn't matter who I talk to because it won't change anything. Here's the truth, and feel free to tell me how right I am. When you sell a vehicle and offer free oil changes as long as the person owns it, the dealership is taking a risk. In their eyes it's a small risk, because very few people keep a vehicle that long or are driving the same vehicle 11 years later. Well I did and I am, so I win! As a matter of fact, you should be congratulating me and put my picture on a plaque in your service area so people can see that you sold a vehicle that's still running like a champ 11 years later. Instead, you back out of a deal because you think its ok, because you know most of the time someone's only recourse is a bad review on social media. Well if that's the case, there it is, there's my review. Bottom line? Until today, 5 stars, but they made a deal with me and broke it. 1 star all the way unless they make it right. More

Service department needs a little help. I had booked an appointment for an oil change at 7:30am, that being the first appointment of the day i was hoping to be in and out. Needless to say t I had booked an appointment for an oil change at 7:30am, that being the first appointment of the day i was hoping to be in and out. Needless to say that wasnt the case. I was told that when i arrived that it was going a while because i had other people ahead of me. I mentioned that i had an appointment at 7:30 and i was told that it didnt matter because its on a first come first serve matter. I was also told that mechanics dont start till 8 am.... how is it possible to set up appointments when theres no one there to service the vechicle.... The guy doing the express line was no help at all, got an attitude, blame other people, and me being ok with having to wait i had to ask where the waiting room was multiple times assuming that he was expecting me to leave and come back. So i waited and hour and a half... recieved the free oil change that i was promised when i made my lease deal. I found it extra nice that they added a tire rotation that i did not authorize.... yay me. I would assume that the work that was performed was good. But based on that experience i will not be returning for any type of service, free or not. Then they try to shame he saying that they gave me a free tire rotation and they did not More

This dealership does false advertising they use trickery and they lie to you and then they expect you to buy the car at the inflated prices. and they lie to you and then they expect you to buy the car at the inflated prices. More

I called this dealership about an ad they had on their website. I called and got a answering machine and left my phone number. l was called back.by a lady named Monica (+1 (716) 486-3161) I told her Tha website. I called and got a answering machine and left my phone number. l was called back.by a lady named Monica (+1 (716) 486-3161) I told her That I seen a ad For a dodge ram 1500 for $279 a month with $1500.00 Down. She informed me that they had three of them in stock one white one black and one silver one and she said they were getting in a couple more white ones in the next couple days. I told her I was interested and that as soon as my wife came home I would be down there to purchase one. I asked her if I should ask for her and she said see the managers at the front desk “there’s three of them” I got to the front desk and seen a manager and I told him about the deal I came for and he led me to sit down with the sales person and work out the deal. The salesman came back with the figures and I asked him why there’s figures I came in for a set price deal he told me there was no such deal. Where did you get that from and I told them from Transitowne Dodge webpage on that day and he informed me that there was no such ad and I told him I would show him and I proceeded to pull up the webpage and the ad was gone. He said see I told you and I said why I took a picture of it and I showed it to him and he told me it must’ve been an outdated add and I proceeded to tell him that I was called by a girl named Monica and he told me the girl named Monica does not work there she works in Chicago and the number on the ad wasn’t even their number and I called the number right in front of them and it called the dealership so he was lying.And then he told me that they had some kind a system that it would connect them to somebody in Chicago and I stated to him when she answered the phone she said it was Elma NY not Chicago. To make a long story short they put an ad out there and took it down and then they had some sales person falsely call me and then lied about her calling me. Fortunately for me I taped everything and all I get out of the whole deal is the manager said he’s going to reprimand the sales associate or whoever this Monica is from Chicago. This dealership does false advertising they use trickery and they lie to you and then they expect you to buy the car at the inflated prices. More

Thanks for taking care of my minivan brakes! Great service and quick appointment. Service was friendly and called to let me know what needed to be completed on the car. Thanks!! service and quick appointment. Service was friendly and called to let me know what needed to be completed on the car. Thanks!! More