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Tracy Honda
Tracy, CA
338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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338 Reviews of Tracy Honda
October 17, 2013
Regardless of the reputation that dealerships charge high prices, I have always chosen to get my Accord serviced at the dealership. I have taken my car at other Honda locations and nothing beats TRACY Honda! prices, I have always chosen to get my Accord serviced at the dealership. I have taken my car at other Honda locations and nothing beats TRACY Honda! Trust me, I had a lesson learned thinking it's all the same. NOT! And that is the truth!! I have been going to TRACY Honda since 2007 and I am beyond satisfied every single time. Having to relocate to Walnut Creek, I continue to take my car here. Occasionally I stay local for an oil change. But, if I lived closer, definitely I will take that trip because that's how awesome the service team are. They are by far the BEST and would not take my car anywhere else especially for major service. They really take great care of you! It's not just the competitive prices or the honesty or the relaxing waiting area with the neat hot beverage machine & snacks, it's the wonderful team that keeps me coming back. Kipp & Jeremy, you guys are super awesome!! I Looooooooooooooooooove TRACY HONDA!!! BTW, my family who lives in the area, hopes that you can consider servicing other makes aside to Honda. More
by Maristela
Employees Worked With
Kipp Skelton, Jeremy Stricker
July 20, 2012
Had an outstanding experience purchasing a used vehicle from Jim. I felt like we stole a vehicle because the price was very reasonable compared to the value. Jim was low-key and knowledgeable. I did wan from Jim. I felt like we stole a vehicle because the price was very reasonable compared to the value. Jim was low-key and knowledgeable. I did want the windows tinted, and for a reasonable price the dealership had it done at a time that was good for my family, and well-done besides. Overall, a great experience. More
by IanReddoch
Employees Worked With
Jim Munson
February 11, 2012
I just wanted to say that when my wife and I went to shop for a used Honda Pilot Nick Sandhu took the time to show us and explain all the different models they have available at the dealership. Nick has show for a used Honda Pilot Nick Sandhu took the time to show us and explain all the different models they have available at the dealership. Nick has shown us patience and not even for a second that we felt we were pressured to make a purchase. After we selected our Pilot Nick walked us back to the sales office and offered us drinks and told us to get comfortable. Nick valued our time and immediately got the information he needed from us and went to work. We told Nick our ideal price and since we were trading in our 2002 Honda Civic he made all the numbers possible and met our price goal without the hassle of waiting 3 hours for the sales manager to agree. This dealership truly signifies good customer care and values people's time. We highly recommend Nick Sandhu and we will surely buy our next vehicle at Tracy Honda. More
by Pinoy_Pilot
Employees Worked With
Nick Sandhu
January 16, 2012
Wife and I spoke with Russel (Internet Sales Manager) over the course of a few days regarding an 07' Acura TL. We were told it was ready for us to come take a look so we drove almost an hour to the lot. over the course of a few days regarding an 07' Acura TL. We were told it was ready for us to come take a look so we drove almost an hour to the lot. Car looked great but.......it was a manual transmission and not the advertised automatic (autotrader and their own website). I cannot believe in the three days of communications, this was not related to us. How in the world do you mistake a TRANSMISSION? All we got was a paltry "sorry". We immediately left. Go to a more reputable/responsible dealership. How embarrassing..... More
by Clodhopper
Employees Worked With
Russel
November 29, 2011
VERY GOOD EXPERIENCE THIS WAS THE FOURTH HONDA DEALER WE CHECKED FOR A USED HONDA AND BY FAR WE GOT THE BEST SERVICE HERE AT TRACY HONDA.I WILL RECOMEND THIS DEALER TO MY FRIENDS MARTY CHECKED FOR A USED HONDA AND BY FAR WE GOT THE BEST SERVICE HERE AT TRACY HONDA.I WILL RECOMEND THIS DEALER TO MY FRIENDS MARTY More
by MLANGE
Employees Worked With
HERB SPENCER
November 27, 2011
a. Excellent customer service. b. no pressure c. to the a. Excellent customer service. b. no pressure c. to the point d. good trade-in-value compared to other dealers e. friendly atmosphere f. fast pro a. Excellent customer service. b. no pressure c. to the point d. good trade-in-value compared to other dealers e. friendly atmosphere f. fast processing More
by sajn_21
Employees Worked With
Nick Sandhu
November 21, 2011
My first time at Tracy Honda and probably the best car buying experience so far. Jim was professional and polite and helped me buy 2012 civic hybrid. I could have gotten a better deal but i am generally s buying experience so far. Jim was professional and polite and helped me buy 2012 civic hybrid. I could have gotten a better deal but i am generally satisfied with the customer service Thanks Jim!! More
by atiquekhan
Employees Worked With
James Munson
November 20, 2011
Our salesperson Gordon Gooch was very friendly, helpful and professional, and we are very satisfied with his work. Unfortunately, we cannot say the same about finance manager Sier Amin who tried very hard and professional, and we are very satisfied with his work. Unfortunately, we cannot say the same about finance manager Sier Amin who tried very hard to scare us into extra warranty. We thought the pushy scare tactic was the wrong way to try to close the sale. More
by jmacwines
Employees Worked With
Gordon Gooch, Sier Amin
November 13, 2011
Herb Spencer put me in my Chrysler 2008 Town and Country Minivan.I am very happy with the customer service and for what he provide for me to get this.Thanks Again Tracy Honda! Minivan.I am very happy with the customer service and for what he provide for me to get this.Thanks Again Tracy Honda! More
by joeleneruybal
Employees Worked With
Herb Spencer
November 03, 2011
At first, I hesitated bringing my Honda to a dealership for service, because of their reputation of charging high prices for services. However, being new to Tracy and not knowing any of the local mechanics for service, because of their reputation of charging high prices for services. However, being new to Tracy and not knowing any of the local mechanics, I decided to bring my car to Tracy Honda when my car started to make unexplained noises that concerned me. It was the best decision I could have made. When Jeremy Stricker (Assistant Service Manager) answered my initial phone call, he told me that I'd be pleasantly surprised at their competitive prices and great service ... and he was absolutely right. It was not only a great experience, but the cost was quite reasonable. In addition to a general tune-up, they performed a complimentary multi-point inspection and tightened the frame to remove the clunking noise that was the initial reason for requesting service. Whatever they did, it worked because the noise is gone. They even washed my car as a courtesy! EVERYONE was friendly, helpful, professional and knowledgeable. When I arrived, Mark greeted me with a BIG smile and warm welcome. He directed me to Jeremy, who did a wonderful job managing everything that needed to be done for 100% satisfaction while being sensitive to keeping the cost reasonable and affordable. The guy that took me on a test drive (unfortunately, I don't remember his name) was proficient in trying to duplicate the noise to determine what needed to be done, and he impressed me with his positive comments about his employment with Tracy Honda. The Service Dept. in general is clean and comfortable for its customers, providing gourmet coffee and leather chairs in their lounge. Tracy Honda offers a free shuttle to bring you anywhere you want (within reason, of course) while they work on your car. The shuttle will also pick you up when your car is ready. The shuttle drivers were friendly and informative. You would think that with the high quality of a place, the prices would be expensive, but they are quite reasonable and fair. I highly recommend Tracy Honda. I'm happy and my Honda is running great! More
by PattyRay
Employees Worked With
Jeremy Stricker, Lupe, Noel, Mark, and guy who did test drive
