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Tracy Ford
Tracy, CA
114 Reviews
Get to Know Us, Your New Ford Dealership Serving Tracy, Livermore, Stockton, Patterson CA and Lathrop CA
At Tracy Ford, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Fusion, Focus, Super Duty, F-150 and Transit Connect models on display, we're here to help put you behind the wheel of the right new or used vehicle for you. But, we don't consider that the end.
Tracy Ford offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 114 reviews
Verified Customer
July 07, 2023
I regularly get my vehicle serviced at this location, have not had any issues as they are always helpful. Brittany definitely makes the process smooth, she is super friendly and knowledgeable. have not had any issues as they are always helpful. Brittany definitely makes the process smooth, she is super friendly and knowledgeable. More
by ALOHA.OE_KENIKE
Employees Worked With
Brittany Burton
July 07, 2023
Ricky is the one helping me, Ricky is very nice, helpful and his attitude is the best by far. My truck is back again in the dealership with different issue. I asked for Ricky to be my service adviser again. and his attitude is the best by far. My truck is back again in the dealership with different issue. I asked for Ricky to be my service adviser again. More
by SANMER86
Employees Worked With
Cynthia Luna
July 07, 2023
We have purchased four vehicles from Tracy Ford and have always had great service. We will continue to purchase our vehicles there. We have never been treated better! always had great service. We will continue to purchase our vehicles there. We have never been treated better! More
by CSRAN
Employees Worked With
Leonard Randall
July 07, 2023
Thad a positive experience with Manav and Hassan at Tracy Ford dealership! Their exceptional customer service deserves recognition. Marvin and Hassan went above and beyond to assist me. They were attentive, Ford dealership! Their exceptional customer service deserves recognition. Marvin and Hassan went above and beyond to assist me. They were attentive, knowledgeable, and provided excellent guidance throughout my dealership visit. Their professionalism and friendly demeanor made me feel valued as a customer. Tracy Ford dealership should be proud to have such dedicated individuals on their team. The managers were a big help as well. They took their time and did their best to give me the best deal. I ended up picking up a Ford F-150!!! Thanks Tracy ford and crew!! More
by ANGELOLORENZO20
Employees Worked With
Manav, Hassan and Managers
April 02, 2023
Worst dealer experience we have had, we have bought multiple cars from stockton Honda, and decided we gave Tracy a try since we live here. BIG mistake, went it and traded in our previous car for a bigg multiple cars from stockton Honda, and decided we gave Tracy a try since we live here. BIG mistake, went it and traded in our previous car for a bigger car since our family grew, was told everything was good and we got the car we wanted, WRONG, my husband got a text asking to stop by the next day, goes in and now the contract changed, they said payment had gone down, great right ?! WRONG AGAIN, a week later and many text messages from the finance team and yet again they asked if my husband could stop by again, for what ?! GUESS THAT RIGHT, contract changed yet again but this time, monthly payment increased by $50 more and the interest rate up 3% more. !!!!! We had purchased a warranty for the car because according to the finance guy, it will make the interest rate 3% less at the time of purchase. Well now the interest rate is super high and we had no option but to keep the warranty with a higher interest rate, they also said the car had powertrain warranty, yeah it did because it's getting charged to us !! Was also told dmv fees will be covered by the dealer looking at the paperwork it was charged to us. I feel taken advantage of the fact that we were in their with a newborn baby as first time parents. Yes part our faults but we had really thought we had found a trusted dealer. Our mistake, and what a mistake it is. So disappointed. Tracy Ford was recommended to us, but we will NOT EVER recommend to anyone. Do better! More
by cisnerose.th11
Employees Worked With
Finance department
June 01, 2022
I purchased an Explorer from them and it was delivered to me with a cracked windshield. When I questioned them on it because it was a “Certified Used” they told me it wasn’t their problem. Tracy Ford also pr me with a cracked windshield. When I questioned them on it because it was a “Certified Used” they told me it wasn’t their problem. Tracy Ford also promised to buff some scratches but every time I call they give me the “our service department will call you”. I am still waiting for the service department to call me!! All they want is your money and don’t care about returned sales. Buyer Beware!!! More
by Matt F.
Employees Worked With
Mandu
March 13, 2022
Loved my service and James was great, did it all from home he brought me the car, wonderful buying experience. And Tracy has been amazing at helping me navigate the car, she always answered my questions home he brought me the car, wonderful buying experience. And Tracy has been amazing at helping me navigate the car, she always answered my questions or researched it for me 5 stars to you as well Tracy. More
by Lori.betty
Employees Worked With
James and Tracy
January 30, 2022
Looking for a LACK of integrity, lies, and excuses? YOU FOUND IT at Tracy Ford. Short paraphrase version = I Ordered a car a year ago, we agreed to a price (verbal, text, and email), now that it's coming FOUND IT at Tracy Ford. Short paraphrase version = I Ordered a car a year ago, we agreed to a price (verbal, text, and email), now that it's coming in, I get a call saying "sorry we are marking it up, take it or leave it." and "I know what I told you, multiple times, I know the General Manager OKed it, but now my owner (Brian Nokes/ Nokes Group) says if I follow through and keep my word, I will get fired..." Bait and Switch? RUN AWAY, you have been warned. Interesting side note, their "ratings" on YELP is 2.5 to 3, on the dealer website it's 4.7-4.8..... Think they scrub the bad reviews? Me too. More
by truth
Employees Worked With
Joel
