Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tracy Ford
Tracy, CA
115 Reviews
Get to Know Us, Your New Ford Dealership Serving Tracy, Livermore, Stockton, Patterson CA and Lathrop CA
At Tracy Ford, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Fusion, Focus, Super Duty, F-150 and Transit Connect models on display, we're here to help put you behind the wheel of the right new or used vehicle for you. But, we don't consider that the end.
Tracy Ford offers a wide range of other services as well, which you'll experience from the moment you choose your next car. For instance, our team of Ford lease and loan specialists make it a priority to help you drive home in the vehicle you've chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Ford parts that you can buy, as well. It's just another way we look out for you, and further your connection with your ride.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 115 reviews
August 06, 2023
Cynthia Perez has done a great job improving customer service. It will take time, for the past 6 years it’s been pure xxxx dealing with customer service. My last dealership was Sunnyvale Ford and they we service. It will take time, for the past 6 years it’s been pure xxxx dealing with customer service. My last dealership was Sunnyvale Ford and they were worst on how they treated people of color. More
by GD2BCHF
Verified CustomerEmployees Worked With
Cynthia Luna
July 26, 2023
Sale person is not honest and with no experience! 1. not give me promised price and ask me to come; 2. told me wrong milage until I sign the paper (he said under 30mi, actually 120mi) I asked him 1. not give me promised price and ask me to come; 2. told me wrong milage until I sign the paper (he said under 30mi, actually 120mi) I asked him on the phone before I walked-in and he thinks it's not a big deal ; And said I'm the only one test drive this car, REALLY? 3. cheating me truck cover price, he said $1600 at first and he'll give me discount, i asked him to print out cover info, then I find online it was $1200; 4. I purchased car without cleaning which he said already cleaned, i msged him about footprint in the back, he said he'll make sure to clean it next time when the cover installed. 5. He is cheating me about cover delivery time, that's the only reason I bought the car at this location, so disappointed. 6. I called the manager the next week to follow up. The manager gave me a good explanation, but no any feedback after. Our family bought Lexus, G63, Porsche GTS and Honda, that's the worst experience I have never ever had. The only person knows how to do the work and professional is the financial guy. More
by bbS
Employees Worked With
Marvin
