Tracy Chrysler Dodge Jeep Ram

BEWARE CUSTOMERS DONT BUY FROM THIS DEALERSHIP! we take the time to write review so other people don't experience what we had to. This dealership is horrible with customer service after you sig we take the time to write review so other people don't experience what we had to. This dealership is horrible with customer service after you sign on the dotted line. bought my car on 7/25/24 I left the car at the dealership so that some repairs could get done. after several weeks went by and no communication I called the sales person Rex to find out what was going on. he brushed me off with no explanation as to what was going on with the repairs. He promised to call me back never heard back from him. I left several messages for the general and sales manager Saidu and Fasile, NO RETURN CALLS! on 8/15/24 I received a call from the service department letting me know my car was done, So I drove from Sacramento to Tracy only upon arrive I was told that the car would not start. if you can't fix the car take it where it can be fixed. The sales person or management never came out to talk to me. There are so many good dealerships out there don't waste your time with this one Or you will regret it. This is my review for the staff. Rex sales- poor communication rate him a 0 Saidu management - poor with communication and management rate him 0 Fasil management- poor with management rate him 0 More

Very professional and helped me find a car I loved that was at my price point! was at my price point! More

Thoughtful and responsible When I bought my used Challenger it had a cracked dash speaker cover. They were going to charge me for it in addition to the cost of the car. Howeve When I bought my used Challenger it had a cracked dash speaker cover. They were going to charge me for it in addition to the cost of the car. However, after a couple of emails, they decided to send me the entire dash cover at no charge. I was surprised and pleased. They really satisfied this customer. I recommend them whole heartedly. More

Very unorganized/They never call you back Finance department doesn't know how to do their jobs. My car was totaled and I had gap and extended warranty coverage through them. The gap won't pa Finance department doesn't know how to do their jobs. My car was totaled and I had gap and extended warranty coverage through them. The gap won't pay until the loan comp. gets the refund on the extended warranty. I filed a refund with them over three months ago. They don't return calls. They lie about checks being mailed out. They will never get my business again. Unfortunate because my buying experience was great but follow up...what follow up... Helpful? More

Poor Management and Sales Staff My son and I stopped in to look at a used truck they had sitting in the back lot. It had a sale price wrote in the window . We went in to speak to a s My son and I stopped in to look at a used truck they had sitting in the back lot. It had a sale price wrote in the window . We went in to speak to a salesman about the truck. They had know knowledge of the truck. It took them a 1/2hr to try and figure it out. Finally we walked out and looked at it ourselves. I asked for keys to drive and nobody could find them. Than i asked about the price and the salesman quoted me 6,000 more than the price in the window. We went back to speak to the manager and he stuck to the wrong price also. They even had the trade in price in the widow too, The sales staff is a bunch liars and crooks. I walked out and said know wonder Kat Country radio is running ads about there poor sales and managment crew. They still need too keep looking for knew people. I will not return to buy any vehicle from them ever. More

HORRIBLE SERVICE DEP. HORRIBLE STAFF, ABSOLUTELY NO KNOWLEDG I will make this short but sweet. I Purchased a 2017 Jeep Cherokee from Premier Jeep in Tracy and allthough the purchase went relatively smooth, I ha I will make this short but sweet. I Purchased a 2017 Jeep Cherokee from Premier Jeep in Tracy and allthough the purchase went relatively smooth, I have now had my Jeep in the service Dept. now for the third time with a few different problems. The first time I took my Jeep in, I was told that they would look at it the following day if I left it over night. I did and after I found out at nearly the end of the following business day that they have not yet looked at it, I told the service Advisor KEVIN that I will come pick it up and take t elsewhere. He maraculously at that point was able to have the issue figured out and resolved. I was told my NEW 2017 JEEP CHEROKEE NEEDED A SOFTWARE DOWNLOAD!!!WHAT???? Oh and A NEW CYLANOID!!! WHAT AGAIN? My car was loosing power and I was told that it was a Cylinder 1 misfire. Repaired so I thought. 3 weeks later the same thing happened. I scheduled an appointment with the same dealer PREMIER for the first available appt. which was 2 days later. To make sure there was no issues with getting to work on time like last time i had it there, I decided to drop the vehicle off over night for early bird drop off. My appt was Friday at 9am and I dropped the vehicle of Thursday night. After no phone calls all day I called the dealer at 3pm. I was told that they were just getting ready to look at tit. I asked why did it take so long and was told from KEVIN THAT APPT. DID NOT MATTER AND CARS WERE LOOKED AT AS THEY WERE CHECKED IN. I ASKED WASN'T MINE CHECKED IN EARLY THEN MY APPT. AND HE SAID 'WE WILL GET TO IT SIR. At 5pm i called to get an update since it was the end of the day and they were not open fr the weekend. KEVIN THEN TOLD ME THAT THEY STILL HAVEN'T GOT TO IT!!!!WHAT?????????? I told him I was on my way to pick up my vehicle. When I arrived Kevin handed me my keys and said BYE!!! Still no repairs were done. In fact Kevin told me that one issue I had was my interior dome light appeared to have a short. He told me he personally looked at tit and he didn't find any issues. WHAT???? The lights don't turn on and if they do it was while I was driving . Anyways I left and about 30 minutes later the service Manager Jamie called me and apologized and agreed that the service was horrible and he asked if he could have another chance. this was as i was driving my vehicle sputtering and with no power since the same issue that I took my vehicle in the first time had returned. Jamie asked that I bring it back Monday morning and he would make it a priority. I reluctantly agreed to do so, but did. Fast forward. The following Wednesday after i dropped my car off as Jamie asked I was told at 3:30pm that my car had still not been looked at. WHAT WHAT WHAT?????!!!!! I thought I was a priority and now I realize just how bad this service dept is. Not only is the staff horrble, but it appears the manager is just as bad if not worse. Late Wednesday I was told that my vehicle would be looked at the following day on Thursday. END OF THE DAY I CAL FOR AN UPDATE AND WAS TOLD THAT THEY NEEDED TO ORDER PARTS AND THEY WOULDN'T BE HERE UNTIL THE FOLLOWING DAY FRIDAY. Here we are Friday 7-14-17 at 4:11pm and would you believe my car STILL ISN'T DONE. LAST I HEARD WAS THEY BROKE A BOLT IN MY DOOR ND THEY WERE N THE PROCESS OF REPLACING IT. WHAT MY CAR WAS IN FOR APPARENTLY ANOTHER MISFIRE ON A CYLINDER. HORRIBLE PLACE AND I AM NOT SURE HOW THEY ARE IN BUSINESS. BY FAR THE WORSE EXPERIENCE I HAVE EVER HAD. WHILE I WAS DROPPING MY CAR OFF FOR THE THIRD TIME I SPOKE TO AT LEAST 4 OTHER CUSTOMERS THAT WERE NOT ONLY HAVING THE SAME ISSUES BUT FELT 100% THE SAME WAY I FELT ABOUT THERE EXPERIENCE AT PREMIER JEEP OF TRACY. STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Terrible Customer Service I tried to call the service department at Tracy multiple times, I was either disconnected or forwarded to a voicemail. I left a voicemail and was nev I tried to call the service department at Tracy multiple times, I was either disconnected or forwarded to a voicemail. I left a voicemail and was never called back. I called again and explained the phone operator that I was not getting a call back and needed to ask some questions about a service I wanted to do on my van, the operator got me connected to Sarah, who seemed very un-interested in my call and in the middle of me explaining my dilemma she hung up on me. I called back and finally got back to her, when I explained "we were disconnected" she responded "uh-huh." When I finally asked her the cost to change my transmission fluid and filter the cost was a whopping $390.00. I am a fool for trying as many times as I had to give them my business. This is my first time with this dealer since I am new to Tracy but I will never, ever go back. BTW, Cabral in Manteca was half the cost. More