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Tracy Chevrolet Cadillac

Plymouth, MA

2.7
75 Reviews

137 Samoset St

Plymouth, MA

02360

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Showing 75 reviews

April 06, 2015

great sales man Mike Gollub was great to work with! Found me a car that worked with my budget and my needs.He had great knowledge of the vehicles and was friendly too More

by screen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike gollub
April 06, 2015

Exceptional customer service! I have purchased multiple cars (Cadillac Escalades) from this dealership and would never go anywhere else! The staff goes above and beyond to ensure More

by AshleyC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gollub, Paul Barton, and Joe Wilkerson
April 06, 2015

great fast easy car buying experience Went into dealership was greeted promptly and the sales associate qualified all my needs and made my selection an easy seamless experience. Didn't tak More

by melissa6619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
April 06, 2015

Used car purchase 09 Malibu I was in need of a new car, went in to Tracy and meet salesman Mike Gollub. Told him what I wanted to spend, he was very helpful, found me what I want More

by Sarahlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gollub
February 13, 2015

Worst experience I've ever had with dealership service dept They like to lie & make up excuses for delay in repairs. Dropped my car off 38 days ago for a new transmission & cylinder head. Both repairs were appr More

by 09GMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick
Feb 20, 2015 -

Tracy Chevrolet Cadillac responded

We do our best to provide the best and most efficient service. We have a proven and long standing record of providing great service over the years. We look to these reviews as a way to fine tune and tweak processes to become even better. This review however, is a misrepresentation of the actual events. I feel a response is necessary. We were looking forward to providing great service on your vehicle. This vehicle was not purchased here and nor was the warranty. We followed all of the protocols with your warranty company. The first transmission they sent was faulty and we waited for a correct one to be sent. Regardless of where you perceive fault to be, you were incredibly abusive to anyone here who answered your calls. You even indicated to one of our receptionists that "the other dealer won't even open the door". I can assume you have likely had worse experiences elsewhere. In over 24 years of business, I have never had a customer speak to all of our staff in the manner you did. We even covered over $700 in goodwill that your warranty company did not. We will continue to provide quality service and will always take real and constructive criticisms as a way to better our services. Jeff Tracy

June 28, 2014

told me to go buy a ford? went there to try to get a price on a Silverado, not only were they not willing to negotiate a "realistic" price for the truck, but they raised the pr More

by bdsprings021
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
some xxxxxxx
February 13, 2014

Such a bad experience went there to get my car serviced and they basically bent me over and had their way with me.. IT WAS SO BAD do not go there ever you will get victimized. More

by gucciboyy18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hime/ JIM
February 06, 2014

Horrible Horrible Horrible!! This is not the same dealership it once was. Staff is rude and very sneaky. I know they all play "number games" but this dealership is by far the worst. VERY DISHONEST, c More

by Chicab
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike and Used car manager
May 09, 2013

I am a proud new owner of a Cadillac CTS-4. After an unpleasant experience at another dealership my husband and I found ourselves at Tracy Motors. We were discouraged and unhappy with our previous exper More

by rody123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franco Petrucci
April 25, 2013

Gil was very helpful, knowledgeable, friendly and either knew the answers, or found the answers, to any questions I had. Most importantly, he was not one of those 'pressure tactics' type of salesman. He was More

by lem4to12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gil Machado
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