Toyota of York

First time shopping here. My experience was extremely helpful and professional. Between Caleb the car salesperson and Mike the finance manager, they were able to get me the ca My experience was extremely helpful and professional. Between Caleb the car salesperson and Mike the finance manager, they were able to get me the car I was looking for. Thank you. God bless you. More

We were working with Jayden Miller and Mary Koller to purchase a used car for our college bound son. After doing a test drive and communicating via email with Jayden regarding the work we'd have done on purchase a used car for our college bound son. After doing a test drive and communicating via email with Jayden regarding the work we'd have done on the car, manager, Jessie Dougherty sold it right from under us without any consideration that we had traveled from Delaware to York, PA to purchase the vehicle from him. We received no explanation. Just a call from an assistant telling us he sold it. More

The service center I m specter My vehicle on a Thursday and said it needed a brake light bulb. It worked when we dropped it off but I know it could burn out at any time. I left them replace it. $42.00. The and said it needed a brake light bulb. It worked when we dropped it off but I know it could burn out at any time. I left them replace it. $42.00. The same bulb only the taillight part was not working 2 days later. I bought a bulb, cost $5.42. It took me less than 2 minutes start to finish to replace the bulb. I will never go back as this isn't the first time I've been ripped off there. More

On May 14th, this year I got my 2024 Toyota Rav 4 XLE, I was told by the financial manager Josh that for me to get heated seats and coating of the new car there was an extra charge of $1200, which I was ok was told by the financial manager Josh that for me to get heated seats and coating of the new car there was an extra charge of $1200, which I was okay with. I was told just to make a phone call to arrange for an appointment of the services. After calling for 5 times on different days and a lady by the name Brittany who was so rude and unprofessional would tell me someone will call you back, and nobody did. Finally I had to drive there and met with the Sales Manager Antony who was also rude and had his own attitude , he assured me that , he was going to take care of everything. On Monday July 1st my car was taken and I had the hope that the 2 things that were supposed to be done will be taken care off. When I got the car back on Tuesday July 2nd, the heated seats were installed and the coating of the car was never done. I called Anthony back just to get some clarification , but never got a call back. So now I will have to pay $500 for a service I never got because all this was added to my car payments. I will not recommend anyone to go to the Toyota of York. It’s awful. The staff is very rude and all they do is lie to their customers . More

Service department is not at all recommended, do NOT take your vehicle here to be worked on. After an incomplete repair to my vehicle, which I found out how much wasn't properly done about 6-7 weeks later. A your vehicle here to be worked on. After an incomplete repair to my vehicle, which I found out how much wasn't properly done about 6-7 weeks later. Also ended up finding out that they said absolutely NOTHING about the seal that had to have been leaking when they worked on my truck! The seal was on the transmission! Why in the world would you not mention this?! I would have had them replace the seal and avoided what I'm going through now. That being, due to not knowing about this issue, ended up damaging my transmission. Now I have to replace my transmission over a seal! A seal!?! I'm looking at a $6000 repair now! I trusted them because they are a Toyota dealership and I figured they should be Toyota experts (my truck is a 4runner) and would fix her correctly. Extremely disappointed with them, not only for the incomplete repair on what she went in for initially, but even more so that any mechanic would see a leaking transmission seal and not say anything about it, simply unacceptable. I truly wish I had risked taking my truck elsewhere. I also took her there because I had bought her from Toyota of York originally. I'm greatly disappointed in the entire experience I've had now and have zero trust or faith that they know what they are doing. I caution others to stay away thanks to this experience. More

1) They lie about prices then jack them up once you arrive. 2) They are racist and followed me around including into the bathroom to watch me like a criminal, despite being a well dressed doctor. R arrive. 2) They are racist and followed me around including into the bathroom to watch me like a criminal, despite being a well dressed doctor. Racist Staff---Avoid At All Costs: I have had great experiences in my local Toyota dealership in MA, and assumed the same would be true in York, where I just started working as a physician. This was not the case. I had popped a tire and they gave me one quote on the phone then a much larger one once my car had been toed. I was willing to pay the higher rate, but shocked at the way I was treated. As I approached MY CAR, people ran out from the building to see what I was doing as if I was a criminal. Then I asked to use the bathroom and a WOMAN FOLLOWED ME IN and STARED AT ME while I washed my hands, waiting till I left to leave herself (without doing anything but check on me). This was the whole experience of people constantly watching me and following me as if I was a thief or terrorist despite being a well dressed doctor coming straight from work. From the website the woman appears to be Russelly Morales. THERE ARE MANY nearby GREAT Toyota dealers. Go there instead. ITS WORTH THE DRIVE. More

Extremely grateful for to start the New year with an amazing experience and deal! Jaleel Hopkins was a great salesperson! He greeted us in a super friendly manner got us in asked what our needs where in amazing experience and deal! Jaleel Hopkins was a great salesperson! He greeted us in a super friendly manner got us in asked what our needs where in regards to options we wanted in our new Tacoma. He understood the deal we wanted and we got it! Our document process with Chris Manso was fast, professional and on point! Thank you Guys from the Bermudez Family! Tacoma was purchased 12/23/23 More

They were helpful by phone, text, and email to provide with details and additional photos I requested. That was important for me because I live too far away to make multiple trips. The things that cou with details and additional photos I requested. That was important for me because I live too far away to make multiple trips. The things that could have been better. 1) They FJ was to be ready for my test drive at 1pm and deliver assuming I liked it. When I arrived it was at their detail shop and wasn’t ready to drive unto 2pm. (This was probably due to number 3 on my list) 2) The FJ was missing a driver’s side floor mat. Not a big deal, but would have been nice to know. 3) The FJ had an unusual oder when we drove it, which was hard to describe, but it had just been details so I assumed that was why. The first morning after purchasing the if was was stronger and even worse over the next few day. Within 2 weeks of ownership I had the FJ ceramic coated, windows tinted and professionally detailed inside. They determined the order is in the driver’s seat which is why it bothers me. It’s at still there but not as bad. There were also mice droppings in a few areas, so the detail shop at the dealership wasn’t great. Based on how long York Toyota owned the vehicle I feel they masked the order for my test drive which is why the it wasn’t ready when I arrived. It was the exact vehicle I wanted but I probably overpaid a bit due to their practices. More

Total liars they take invoices and jack the price up thousands with crap they put in once vehicle arrives at the dealership.they add crap like a ceramic coat and other things that they charge thousands thousands with crap they put in once vehicle arrives at the dealership.they add crap like a ceramic coat and other things that they charge thousands for and they pay Pennie’s for.The dealership are a bunch of crooks. More

An oil change and tire rotation took 2 and a half hours after being told it would be 1 hours. It would’ve been fine had someone made contact with me and given me an update, however, that appeared to be too after being told it would be 1 hours. It would’ve been fine had someone made contact with me and given me an update, however, that appeared to be too much work. When I went to speak to my representative about the time it took her 15 min to get to me. Once I was finally done, I was reviewing my paperwork and discovered that the tech found a problem with the canister that holds the oil filter and said it “should be addressed”, yet they did not address it. They are the only ones to have ever changed my oil, and thus it was their oversight, yet this was something that seems of importance but was not reviewed with me. They were real quick to go over the stuff that would cost me 2k worth of stuff, but. Or the one thing that seemed important. I then made 2 calls 4 hours apart to speak to my rep about this, but they could not be bothered to call me back. Once I get this oil filter canister issue corrected, I will never return. I’ve been going to Toyota of york service center for 16 years, without fail, and the customer service has become so incredibly bad that the experience was absolutely atrocious. 10/10 will NOT recommend. More