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Toyota of Woodbridge

Woodbridge, VA

4.5
1,261 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,261 reviews

February 27, 2012

Oxana: "Toyota Lustine was wonderful! My sales person George Khoury was very helpful. Also Joseph and Sham provided a great customer service and answered all of my questions. I only was shopping a More

by Oxana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Khoury, Sham & Joseph
Feb 27, 2012 -

Toyota of Woodbridge responded

Thank you for your kind recommendation and for taking the time to write us a review. We love hearing from our customers and are pleased to know that you had such a great experience with our team. Enjoy your new car! Don’t forget to visit us on Facebook and Twitter to see our most recent news and special offers. Regards, Jessika Garcia - System Administrator ygarcia@lustine.com

February 26, 2012

brought my 2005 Highlander in for a recall, Jose was very friendly and knowledgeable during my visit, got me in and out in and hour and a half like he said. Wish they washed my car though. More

by jeepee1234
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Avilia
Feb 27, 2012 -

Toyota of Woodbridge responded

We would like to thank you for taking the time to let us know how we’re doing. We are pleased to hear of Jose's great customer service. Please don't hesitate to contact us if you have any questions and be sure to check us out on Facebook and Twitter for exclusive specials and coupons! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

February 25, 2012

Everytime I come in for service on my Toyota Tundra. Mr Victor Bassey always provide Excellent service to me. He always have that friendly demeanor and takes care of his customers. I always have the best e More

by sanakayorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Victor Bassey
Feb 27, 2012 -

Toyota of Woodbridge responded

Thank you so much for posting this terrific review. We always appreciate it when our customers give us feedback and we are very glad to hear that Victor has provided you with the level of service you deserve. Thank you for your continued business and we look forward to seeing you in the future! Be sure to check us out on Facebook and Twitter as we have spectacular savings for our likers/followers. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

February 24, 2012

My husband I went in looking for a used car. We had awesome service. Herbie, (our sales rep) made sure we got everything we needed and wanted in the car. We left the dealership with our used Firestar t More

by xange1iis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rivera
Feb 27, 2012 -

Toyota of Woodbridge responded

Sam and Yvette, We would like to sincerely thank you for writing this kind review. Herbie is a great team member and he will be thrilled to know that you've spoken so highly of him. We hope you’re enjoying your new car and thank you for choosing Lustine Toyota! Please find us on Facebook and Twitter to take advantage of our great specials, just for our fans. Regards, Jessika Garcia - System Administrator ygarcia@lustine.com

February 23, 2012

When I called to schedule the appt the customer service rep didn't schedule me for the correct servie-she wrote inspection instead of emissions. I had to call back to have her correct it. Then I got a ca More

by schalleram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones, Bryant Jones
Feb 24, 2012 -

Toyota of Woodbridge responded

Thank you for letting us know what happened during your latest visit. We strive to provide our customers with quick and efficient service, so we are sorry to hear that our recent experience did not meet that goal. If this issue has not been resolved and you are still in need of service, please contact me so I can assist you. Thank you. Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

February 23, 2012

My wife and I went into lustine looking for a new car. We were greeted by Herbie Rivera who did a wonderful job with finding us the cars we were interested in and showed a wonderful variety. Jessica Santiago More

by Kkwik13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rivera, Jessica Santiago
Feb 24, 2012 -

Toyota of Woodbridge responded

On behalf of the whole Lustine Toyota team, we sincerely appreciate your kind words. Herbie and Jessica are completely dedicated to providing top quality service with a smile and we're glad to hear that you've found this value in us. Feel free to contact us with any questions at all. And don’t forget to visit us on Twitter and Facebook to become eligible for exclusive monthly specials! Sincerely, Jessika Garcia - System Administrator ygarcia@lustine.com

February 22, 2012

Richard Morataya was very easy to work with. I worked with him for a couple months while I made my desicion on what make of vehicle I wanted to buy. Once I narrowed it down, he took the time to make sur More

by sludlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Morataya
Feb 22, 2012 -

Toyota of Woodbridge responded

We would like to thank you for taking the time to write this review. At Lustine Toyota, we aim for stress-free and painless experiences for our customers and are happy to hear that Richard has achieved this goal. If you have any questions, please don’t hesitate to contact us. Don’t forget to like us on Facebook and Twitter to learn about our special deals just for our fans. Sincerely, Jessika Garcia ygarcia@lustine.com

February 21, 2012

I went for my 10,000 mile servicing for my 2011 toyota Prius. I called 3 hours before scheduling the appointment and the Assistant service manager Anthony Jones was able to get me an appointment for that More

by ssk11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Jones
Feb 22, 2012 -

Toyota of Woodbridge responded

Thank you very much for your helpful feedback. Lustine Toyota is proud to serve our customers with integrity so it is wonderful that you can attest to our commitment to great service. Thank you for the kind recommendation of our dealership and we are eager to work with you again. Please find us on Facebook and Twitter for online coupons and promotions. Sincerely, Jessika Garcia ygarcia@lustine.com

February 21, 2012

I bought a 2011 Toyota Prius here and this review is for the 10,000 mile service. Bryant was efficient, friendly, and displayed a willingness to make sure I was happy with the service. First class treatme More

by uba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Jones, Bryant Jones
Feb 22, 2012 -

Toyota of Woodbridge responded

Thank you very much for this wonderful review. I am thrilled that the service department could exceed your expectations and provide you with the top-notch customer service you deserve. We would all love the opportunity to assist you with your auto needs in the future as well. For access to our exclusive online specials and savings, please be sure to find us on Facebook and Twitter. Sincerely, Jessika Garcia ygarcia@lustine.com

February 18, 2012

Let me think about being on hold now for 35 minutes and still waitting for some one to get back to me. Maybe they lost my car. At this point I'm just waitting to see how long it takes so when I call HQ in More

by jpd125
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Shanahan
Mar 05, 2012 -

Toyota of Woodbridge responded

I am terribly sorry for the experience that you had with us. We strive for customer satisfaction and this is definitely not the way we intend to conduct business. If this issue has not been resolved, please contact me so I can assist you. Thank you. Sincerely, Jessika Garcia ygarcia@lustine.com 571-529-2930

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