Toyota of Woodbridge

Lustine Toyota made my short list for dealerships by quickly getting back to me via email with an actual number when I filled out a request for quote online. The email was also sent by one of the sales quickly getting back to me via email with an actual number when I filled out a request for quote online. The email was also sent by one of the salesmen, Josef, so I immediately had a contact. They were very friendly on the phone and we even settled on a price before I showed up at the dealership. When I did show up, Josef was ready for me, and after a quick inspection of the vehicle, we got right down to the paperwork. He understood I was pressed for time. During each step of the process, I was informed of all options and services available to me, but was never pressured to purchase anything extra. I left with a sense of commitment from the dealership to make sure I was and will stay happy with my new Tacoma. More

My husband & I bought a Toyota Venza 2009 from them my car was the model the very first one before they showed it to the public yet. The service was OK. But the reason I come back here to get service f my car was the model the very first one before they showed it to the public yet. The service was OK. But the reason I come back here to get service for my car is not the sales people but the service agents like Bryant Jones & the ladies who check you out when the service is down. Since I have been going there since 2009 I can always reassured myself that I'm going to get the best service there if only when i have the help of my agent Bryant Jones & the ladies behind the table. Nobody ever sees that the service people are the ones that really work with the customers & your vehicle not the sales people who are just out for your money not your needs. So I give 5 stars to my service agent & the ladies in the back who work with you making sure your needs & your vehicle were in good hands. Plus the guys in the back working on your car. Thumbs up. More

When I visited the Lustine-Toyota service department in Woodbridge Virginia, I had a wonderful experience. Bryant Jones was my service technician and he took really good care of me. Bryant was also my se Woodbridge Virginia, I had a wonderful experience. Bryant Jones was my service technician and he took really good care of me. Bryant was also my service technician the last time I visited the service department. You better believe I will personally request him every time I bring my car or my husband’s car & truck in for maintenance. The coupons they send usually come just in time for my next service….now that’s customer service! Keep up the good work Bryant; see you during my next 5000 mile check-up!!!!! More

I bought my used 2002 Avalon XLS from Lustine about five years ago. It has been a reliable car with very few problems. On the rare occasion I have had a problem and for my milestone services I always retu years ago. It has been a reliable car with very few problems. On the rare occasion I have had a problem and for my milestone services I always return to Lustine. On my recent visit I received the 120,000 mile service and needed a state inspection. My Service Advisor, Bryant Jones, called me with the results of all diagnostic including issues that would not allow my vehicle to pass state inspection. He patiently walked, me through various scenarios and provided firm pricing on repairs. Once I authorized the work he promised to call me back within 30 minutes with an estimated time for repairs and when I could expect the work to be completed. Fifteen minutes later I heard back from Bryant with a detailed report including parts availability. When I next heard from Bryant it was to tell me that my car was ready. I cannot describe how wonderful it is to trust your car to a service shop where you do not have to worry about your vehicle. With Lustine you never have to call to get a status, you never have to worry about them missing a deadline. Always on time and always on top of your needs. More

The Lustine Service Center is very good. My service representative Jose Avila was professional, effective cordial and, knowledgeable. I will not hesitate to go to him if I need my car repair again. F representative Jose Avila was professional, effective cordial and, knowledgeable. I will not hesitate to go to him if I need my car repair again. First Class service!.. More

Bryant Jones was our service manager and he did a GREAT JOB! The work was done promptly, efficiently and effectively. We will request him as our service managerin the future. JOB! The work was done promptly, efficiently and effectively. We will request him as our service managerin the future. More

Rinaldo Sold me my car a couple of years ago. After a month my battery died and I was stuck. He came with the charger and they replaced the battery at no charge. Later as I have been serviced there Bryan month my battery died and I was stuck. He came with the charger and they replaced the battery at no charge. Later as I have been serviced there Bryant Jones is my service contact. He has been articulate and thorough in all of my service needs. I do not mind coming here to have my car serviced because they are very professional and friendly. More

I recently went here to get my oldie but goodie Toyota I recently went here to get my oldie but goodie Toyota Camry serviced. Now Listen, I am a straightforward, direct, hold-no-punches-type of person I recently went here to get my oldie but goodie Toyota Camry serviced. Now Listen, I am a straightforward, direct, hold-no-punches-type of person and I can instantly recognized the signs of being danced around. Just get to the meat of the problems and lets fix it is how I feel about most things. With excellent customer service, patience and professionalism Bryant Jones was my service manager and he is the one you need to go see for any services on your vehicle. He took the time to make sure that I understood all that was going on with my car and offered effective solutions that ultimately would benefit me. I appreciated his help and honesty and I'm sure you will too. He left a great impression, and I will be back to have some other maintenance work done on my car. More

I get my car service at Lustine Toyota every 5k miles and since Bryant Jones has been my service advisor I have had no issues. Anyone reading this review if you buy your car from Lustine ask for Bryant Jone since Bryant Jones has been my service advisor I have had no issues. Anyone reading this review if you buy your car from Lustine ask for Bryant Jones to be your man, you will not go wrong. More

Hamdi and Jessica did a great job arraigning and installing a DVD player in my new Sienna. Hamdi really went above and beyond in making sure that I was taken care of and happy with the transaction. installing a DVD player in my new Sienna. Hamdi really went above and beyond in making sure that I was taken care of and happy with the transaction. More