Toyota of Tampa Bay - Service Center

Horrible service and products at this dealership. On my last visit I SCHEDULED an appt at 3:00pm for an alignment and check engine light read. I was told the wait time would be approx an hour, hour and a last visit I SCHEDULED an appt at 3:00pm for an alignment and check engine light read. I was told the wait time would be approx an hour, hour and a half max. I left toyota at 7:30PM (4 and 1/2 hours later). As I drove my car home I realized it was pulling to the right. I wasted my time and my moeny all for nothing. I cam in for a simple alignment and not even that was done correctly. Ironically my toyota battery that was purchased a year prior stopped working 1 week later. That was my second battery from totyota in the past 2 and 1/2 years. It was a prorated battery and toyota told me that unless i went to the same dealership i would not get reimbursed. Seriously? Would you go to the same dealership to get a "new battery" every year. I refuse to. If they are not going to give me a decent working product and actually providing service to my car; then why should i waste my time going there. Honestly I am not a complainer, but with the disrespect they showed me I figured other people should be aware. Avoid this dealership- coupons and all; it is not worth it. More

The collision staff is completely disrespectful if you question them on the vehicle being repaired. Took vehicle back 7 times for the same repair and nothing was replaced. Chips on paint and fenders rubbi question them on the vehicle being repaired. Took vehicle back 7 times for the same repair and nothing was replaced. Chips on paint and fenders rubbing. WORSE part is the vehicle was repaired and put back together with missing bolts and screws. MISSING bolts and screws. What is this a background mechanic shop? Well they act like it. No problem cashing your check then holding your vehicle for 3 weeks. This is LARRY Morgan Auto Groups baby. Now I completely understand why this company makes $440,000,000 a year. Cash the insurance checks and deductible money quick and do half rate work with insulting service. Do yourself a favor and NOT shop at TOYOTA of TAMPA BAY or the Collision Center!!! LARRY MORGAN, this will NOT be the last negative reports you hear from me. More

I'd just like to take a second to commend this dealership on a job well done.. Starting from the buying experience in March of my '09 Corolla S, to the services performed on it.. It's been an absolute pleasu on a job well done.. Starting from the buying experience in March of my '09 Corolla S, to the services performed on it.. It's been an absolute pleasure doing business with this company, and would like to take a second and mention the extraordinary customer service I received today from the Service Associate, Joe Trozzo. I spent the majority of today at the dealership, but was well worth the wait. He was very accommodating, friendly, truthful, and knowledgeable. All qualities of an excellent employee that would ensure my continued returns! More

Toyota of Tampa Bays collision center and service dept are above the rest. They fixed my PT Cruiser after I so kindly rearended a fellow driver. there were some issues with my motor mounts and AC that too are above the rest. They fixed my PT Cruiser after I so kindly rearended a fellow driver. there were some issues with my motor mounts and AC that took some time to resolve, but I was patient and they were diligent and very professional. I would definetely refer a friend and return if I need my car repaired again. I hope to be able to afford to purchase new from them one day. Their whole team was a pleasure to work with. thanks Matt, George, Leslie, Krystal, Jose, Tony, and my shuttle driver Raphael. your a great team. Toyota did right when they hired each of you. You are what makes Toyota of Tampa Bay a pleasure to do business with. PT Cruiser Kyndra : ) More