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Toyota of Sylacauga

Sylacauga, AL

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874 Reviews
Call Dealership (256) 245-5252
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39765 U.S. HWY 280

Sylacauga, AL

35150

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Showing 874 reviews

February 26, 2014

Jim was awesome! He gave me great customer service and was friendly and interested in my concerns. I will definitely work with him my next new car! More

by Tattooelizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Chance
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February 26, 2014

Jim was very easy to deal with and also very knowledgeable about the products. The sales manager was also friendly and seemed to be very willing to give my wife and I a fair price on our Camry More

by mrvisanal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Chance
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February 19, 2014

I enjoy my experience at Glynn Smith every time I come. I have had my car for about 3yrs and have recommended two of my family members to come here. They are always so friendly and try to get you in and out More

by Tquitte1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Stitzel
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August 01, 2013

My wife and I test drove a Sequoia over the weekend. We talked with the dealer and agreed to a purchase price on Monday morning. We were out of town, but told them we would be returning Tuesday and would More

by seriously12345
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
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Feb 20, 2014 -

Toyota of Sylacauga responded

Mr. Customer, please let me introduce myself. I am John Capps and I am the General Manager here at Glynn Smith Toyota of Sylacauga. I became the manager in October 2013. First, and foremost I want to apologize to you and your wife for the mentioned incident. That is not the way we intend to or will be doing business from here forward. Since becoming the manager our dealership is participating in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. So I would be interested in understanding what happened and even seeing if I could help you in anyway at this point. I know this response is coming late and you probably have located a vehicle, but I would like a chance to earn your business back. Thank you for taking the time to read this. I do look forward to hearing back from you. J Capps

Mar 12, 2014 -

Toyota of Sylacauga responded

Dear Valued Customer, as the current general manager of the store I first of all want to apologize for your experience. Your experience of having an agreed upon car deal that we did not stand behind was before I came to this store as general manager and I have tried to contact you to learn more about your concerns. However, I do want to assure you this is not the way we are going to do business from this point forward. Please contact us if we can be of any assistance on this concern or anything else. Thank you.

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