Toyota of Sylacauga

Short and sweet I took my vehicle there for service on March 26th. I picked it up on April 27th. They not only took a month for a simple 10 hour repair, but managed to add in a new exhaust system (uneed March 26th. I picked it up on April 27th. They not only took a month for a simple 10 hour repair, but managed to add in a new exhaust system (uneeded) and charge me $547.00. They held my car hostage for a month and managed to get some money for a warranty enhancement. Multiple lies. A technician told us he wondered why they ran it out here so fast and put it up on the lift, when we called that a friend was stopping by to get something. They were going to finish it up over the weekend ( 3 weekends later). "They didn't stop working on my vehicle, they were waiting for parts" (which the service lady said they received the first week. They had to drop the whole motor to work on it because they didn't have a certain tool (what kind of dealership doesn't have a tool?) It had a half of tank of gas when I dropped it off. Full on E when I picked it up. When I picked it up, still a rattle (did you even test drive it when you fixed it?) Did they give it out as a loaner? On a personal note, I had to stop and take a shower at an hourly motel to get the smell of 5 carton a day service manager off of me. How could you improve? If you know you don't have staff just say it up front. Don't make up lies to cover your other lies. Don't say your working on it when you aren't. Just be honest. 2nd, fire Brad immediately and replace him with Amanda. More

Alice Ricks was awesome. She got me the best deal on my new 2021 Tacoma and was wonderful with my trade. I highly recommend this dealership and Alice. new 2021 Tacoma and was wonderful with my trade. I highly recommend this dealership and Alice. More

Great bunch of guys to work with; no pressure to have you get more than what you need done to service your vehicle. Always friendly and ready to service your car when they said they would. get more than what you need done to service your vehicle. Always friendly and ready to service your car when they said they would. More

This is the 2nd vehicle we have bought for them in less This is the 2nd vehicle we have bought for them in less than a year and never had any issues there always a smile and friendly staff I will.be bu This is the 2nd vehicle we have bought for them in less than a year and never had any issues there always a smile and friendly staff I will.be buying my next from there too More

Great service during Covid restrictions! Did not want to go inside and Basil was very helpful to make sure I was comfortable. I brought my chair to ensure I could remain outside. Have driven very little sin go inside and Basil was very helpful to make sure I was comfortable. I brought my chair to ensure I could remain outside. Have driven very little since my visits, so cannot attest to quality of work. No problems so far! More

Bought a 2021 Toyota Rav 4 from Alice Ricks she is so nice and made the experience so easy. Donnie in Finance was great to good service and service department has always serviced my Toyotas 5 that I have nice and made the experience so easy. Donnie in Finance was great to good service and service department has always serviced my Toyotas 5 that I have purchased over the years More

I received great service. Every one was very helpful all our questions was answered, the service was done in a timely manner. All employes was dressed in uniforms. our questions was answered, the service was done in a timely manner. All employes was dressed in uniforms. More

Would recommend this Dealership... experience there was awesome, no pressure and very professional.. Alice Ricks was very knowledgeable and helpful.. Rate 10+++ very satisfied customer awesome, no pressure and very professional.. Alice Ricks was very knowledgeable and helpful.. Rate 10+++ very satisfied customer More

My wife and I had a very smooth and easy experience purchasing our first car from Alice Ricks! She goes above and beyond for every single person she helps! purchasing our first car from Alice Ricks! She goes above and beyond for every single person she helps! More

My experience with vaden Toyota was great. I was their for only a out 35 minutes .the staff was friendly and polite. They even remember me.The service was great. for only a out 35 minutes .the staff was friendly and polite. They even remember me.The service was great. More