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Toyota of Stamford

Stamford, CT

4.7
494 Reviews

909 E Main St

Stamford, CT

06902

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494 Reviews of Toyota of Stamford

October 06, 2013

I bought a brand new car, and I was told by the dealer at the time Joe Carbonell that brush guards came with the new car. I waited two to three months for the brush guards just to find out that Mr. Carbonell More

by rey41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian Nyquist, Anthony Capolupo
Oct 21, 2013 -

Toyota of Stamford responded

I want to preface by stating that nothing concerns me more than finding a client who has had an unpleasant experience at our Dealership. We have been a family owned and operated business for over 40 years and have made customer service and satisfaction a priority. Toyota of Stamford participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us and does not sound like Toyota of Stamford or the level of customer service you deserve. However, through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. If I understand correctly, It sounds like we may have not honored a verbal agreement regarding the installation of a remote starter. Is this correct? We understand that unfortunate things can happen and like to take these moments and turn them into teachable ones. Is there anything we can do at this point to turn your negative experience into a positive one? --------------------------------------------------------------------------------

Oct 21, 2013 -

Toyota of Stamford responded

Again, I want to apologize for the misunderstanding and any inconvenience. After checking into the situation further, It has come to my attention that you were never charged for the brush guards and the sale price that we offered you for the vehicle was a very aggressive sale price. However, I spoke to Anthony and in an effort to accommodate your needs, we are willing to install a factory remote starter and pick up the difference for you. You just need to set up a day and time of your convenience so we can take care of that for you. You are a valued client and Toyota of Stamford's goal is to continue to provide you with the highest level of customer service for many years to come. Thank you again for your business. --------------------------------------------------------------------------------

October 04, 2013

I came back to this dealership to purchase my 2013 Camry because of Andrew Pawlowski. He sold me my 2004 Camry and I was so pleased with his great personality and knowledge of the vehicle that I would not More

by sh001di
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pawlowski
September 26, 2013

I experienced great service! Toyota was very accommodating as far as driving me to work and dropping my car off for me at my job! Excellent! More

by allysonlevy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DIEGO BARAHONA
September 21, 2013

My wife and I were looking for a mid to full size SUV to accommodate our twins that are on the way. We test drove another 7 passenger SUV at a local competing dealership, but one test drive with Aaron Zisli More

by HighRevs22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Capolupo
September 19, 2013

Elise and staff were excellent met and beat other local quotes - highly recommend This dealer and Elise. I love my new 2013 highlander limited - thanks More

by Anonymous88
Customer Service
Recommend Dealer
Yes
Employees Worked With
Elise Brown , Elise Brown
September 14, 2013

Elise Brown worked with us in an extremely professional and efficient manner. She was able to answer all of our questions regarding various car models and styles. We appreciated her flexibility and accomm More

by Cpohorille
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eliana Castano, Elise Brown
August 30, 2013

I leased two vehicles from Brandon Campbell, a Pruis and a Rav4. It has been a real joy working with him. I just turned both vehicles in at lease end, and it couldn't have been easier. I would definitely ha More

by CWhiteNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 29, 2013

Thank you Albert and Eliana --you are very professional and concerned and I appreciate it. I am going to tell EVERYBODY abut Toyota of Stamford! You took care of everything! More

by pagrisan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eliana Castano
August 26, 2013

Albert was wonderful to work with! He was very understanding, knowledgeable and not pushy at all. I usually dread car shopping but he made the experience very smooth and painless. I will defin More

by kkearney495
Customer Service
Friendliness
Price
Recommend Dealer
Yes
August 24, 2013

Everyone was treated me with professionalism, courtesy, and respect. When ever I had a question, it was answered in terms I could understand. they were extremely helpful and I am very satisfied with the More

by cheryl2151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken, Tony Cornelio
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