Toyota of Seattle

Bait-and-Switch Tactics + False Advertising Contacted this dealer - Toyota of Seattle - and was sent a detailed breakdown *final* OTD price on a 2016 SUV. Agreed to arrive the next day with cash Contacted this dealer - Toyota of Seattle - and was sent a detailed breakdown *final* OTD price on a 2016 SUV. Agreed to arrive the next day with cashiers' check written out for tens of thousands of dollars requiring only a small amount of financing. Was in constant communication with salesman. Over the course of 12 hours, financing through Toyota went from 0%/60 months to 1.9%: told the salesperson this was fine. Arrived at dealership at agreed-to time, test drove the vehicle, agreed to purchase. Sat down, check in hand, ready to sign papers. Was then told there "was a problem". Salesman went to see the gen. manager, Aldo Hoxha and left us waiting for several minutes. I then approached both individuals and asked what the "problem" was. The GM informed me that the bank rates had changed and somehow this changed the overall price of the vehicle? We left and they never called back. Contacted Toyota Corporate, Better Business Bureau, and Attorney General. Avoid this place More

They don't care about customer service. I went in on the weekend to trade in my car and to lease a 2016 Camry. The sales guy was pretty good in getting everything together. Finished the deal I went in on the weekend to trade in my car and to lease a 2016 Camry. The sales guy was pretty good in getting everything together. Finished the deal. Three days later I received a phone call from their finance department saying my payoff was not correct. They said I owed them 152 dollars how would I like to pay it, no explanation what so ever. I spoke with Arson and told him that was a problem so do u want me to take your car back. He said yes if that's what I want to do. I took the car back and got my trade back. When I went in they finally wanted to just pay the 152 dollars, but by then I felt like I was dealing with greedy debt collectors. I wouldn't recommend this dealership at all after this experience. More

The service here continues to excel at their new location I have had my car serviced here for several years, and the service has continued to excel as they moved in to their new location and now as they have I have had my car serviced here for several years, and the service has continued to excel as they moved in to their new location and now as they have been established there for 8 months. In fact the shop is quite amazing. It has to be the most cutting edge shop in the area. More

nobody answers the phone in last few days and a month ago.. thought it was because of location change so I checked back today. all phone numbers DEAD...even worse it goes to Verizon wireless....ugggh...buying thought it was because of location change so I checked back today. all phone numbers DEAD...even worse it goes to Verizon wireless....ugggh...buying elsewhere.. More

service Great service, incredibly friendly and helpful staff at all levels. Service bays so clean you could eat a meal comfortably there. Everything about m Great service, incredibly friendly and helpful staff at all levels. Service bays so clean you could eat a meal comfortably there. Everything about my car that needed attention was carefully explained to me and I cannot recommend this more highly. More

Really good services We came down to purchased a new car on Aug 27, 2015. it been really good service when we first step into the front door. then the people in there doin We came down to purchased a new car on Aug 27, 2015. it been really good service when we first step into the front door. then the people in there doing their job so well to explain to us the type of car we want to buy it. it have a really good time with them. More

Really impressed! It has been quite some time since I had been to a Toyota service station. I was truly amazed at the level of service I received. From the moment I d It has been quite some time since I had been to a Toyota service station. I was truly amazed at the level of service I received. From the moment I drove up, I was personally greeted and escorted to a clearly organized customer service area. I was in and out in less than 15 minutes, offered a shuttle back to work and pickup later. It was seamless. I received a phone call midday on the update of my car and picked it up that evening with the same seamless service. Well done. More

Service department excellent customer service! Thanks to the service department and John Parker for excellent customer service! John Really takes the time with his customers, he really cares. It fe Thanks to the service department and John Parker for excellent customer service! John Really takes the time with his customers, he really cares. It feels great to have my Toyota Tacoma back on the road! More

Great customer service and very reasonable price When I was having issues with my Prius, they went above and beyond to figure out what the problem was. When the issue wasn't resolved at the end of a When I was having issues with my Prius, they went above and beyond to figure out what the problem was. When the issue wasn't resolved at the end of a business day, they paid for me to have a (very fancy) rental car. The next day when I picked up my car, I was pleasantly surprised by the low cost. Great customer service. I'll be back (just hopefully not until my next schedule maintenance!). More

Customers & Cars are both very complex I usually deal with John Parker when I have my car serviced. I've used this shop exclusively since I bought the car there 3 years ago. I recently ha I usually deal with John Parker when I have my car serviced. I've used this shop exclusively since I bought the car there 3 years ago. I recently had an intermittent failure code problem and it took several visits to trace it down. I paid for the first visit and the next two visits I was not charged. I was able to talk with the shop technician directly and after much head scratching and sharing circumstances of the failure/fault event he finally was able to make the final repair. New generation vehicles are super complex yet very reliable. I feel if I treat my Toyota service shop as a partner rather than an adversary, my car runs better and will last longer. More