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Toyota of Santa Barbara

Goleta, CA

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517 Reviews

5611 Hollister Ave

Goleta, CA

93117

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Showing 517 reviews

April 25, 2011

Toyota of Santa Barbara has always given me great service. I usually deal with Bonnie Jimenez when getting my car serviced. She is very friendly and professional. She gives my car great attenti More

by trav4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Jimenez
April 11, 2011

I took my prius in for regular 5000 mile service as usual, and suddenly told I needed new brakes AND rotors. I had never even been told I was getting low on my brakes. I questioned them and was referre More

by joulesaroo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christy Flannigan
Apr 21, 2011 -

Toyota of Santa Barbara responded

Dear Valued Customer, We have been trying to reach our to you to because we are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please contact me at your convenience. I would appreciate a few minutes of your time to look in to, and do my best to resolve your concerns regarding previous brake inspections on your Toyota Prius. We welcome customer feedback, both positive and negative. Customer feedback helps us our develop processes to improve customer experience and satisfaction. I look forward to hearing from you soon. Sincerely, Kurt Dohy, Customer Relations Manager, Toyota of Santa Barbara. 805-967-5611 kdohy@toyotaofsantabarbara.com

March 07, 2011

Ms. Bonnie Jiminez went the "extra mile" to ensure that my extended warranty covered all the costs for my LEXUS repair. She exemplied extraordinary customer service and was courteous to me. Tha More

by aladdinfactor1104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie Jiminez
February 25, 2011

Hai Le was extremely helpful and made sure that the day my parts arrived at the dealership I also got in for a service. Top notch. They gave me a free shuttle ride back to my house and it really could have More

by Jordan8037310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hai Le, Adam Ummarino, Hai Le
January 31, 2011

i have been well treated over the past 6 years of monthly i have been well treated over the past 6 years of monthly renting directly from the dealership and appreciated the opportunity to have the general ma More

by gs whittaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike caldwell / bonnie jimenez
January 26, 2011

I am from Los Angeles but have family in Santa Barbara. I had a light on in my brand new prius and since Los Angeles Toyoyta Dealerships are a JOKE i decided to bring my car to Santa Barbara and i am glad More

by ashley83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie
October 15, 2010

Walking into Toyota of Santa Barbara was a welcome experience. The employees are dressed nicely, polite, friendly, knowledgeable and obliging. the customer service is excellent. I have been a loyal cu More

by neshamah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David O'Dwyer, Jr.
September 28, 2010

I was in the market for a used vehicle and found this dealership online. I submitted my info on their website and got a response in a timely manner. I had a test drive with Leonard, and he was very frie More

by redgts4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Lallier, Leonard Lallier
September 19, 2010

I went to the parts department to check on parts availability for my wife's 4Runner. Hai Le helped me with suggestions on fixing the problem without spending money on a new part. He also was very h More

by diamonddave2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hai Le, Hai Le
September 11, 2010

All I can say is Wow! Vidal Casares was the Best Sales Consultant we have met and we love our car. He did not just sell us a car, he uncovered what my husband and I needed for our lifestyle. He listened t More

by Love805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vidal Casares
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