Toyota of Santa Barbara

Mr Le went far beyond an extra step. He was great. The right side mirror on my 1995 Toyota small pick-up truck was broken (probably in a parking lot) and would not stay in place. I was afraid the service right side mirror on my 1995 Toyota small pick-up truck was broken (probably in a parking lot) and would not stay in place. I was afraid the service dept. would just say the truck was too old and the part was not available. But no, the service dept. sent me to the parts dept. and Mr. Le took over. He searched the part on the computer, went out to the truck to make sure it was the correct part, showed me how to install it when it came in, ordered it, and told me I would get a call when it came in - probably the next day. True to his word, it came in the next day. I was able to install it myself (I'm a 66 year old woman college professor) and it was perfect. All-in-all he probably spent over 45 minutes with me for a low priced part. We bought the truck from this dealership over 15 years ago and the truck is still running strong (great product). When it comes time to purchase another vehicle, we will definitely consider Toyota and go to this dealership! More

Our recent [7/22/2011] experience was very amiable and not unpleasant at all when we made a new auto purchase at Toyota of Santa Barbara. Much of the negotiation was done by email and the salesman, Da not unpleasant at all when we made a new auto purchase at Toyota of Santa Barbara. Much of the negotiation was done by email and the salesman, David O'Dwyer, helped make the experience much less of an ordeal than one usually has. He had the answers to any relevant questions and was not "high pressure" in his attitude. We received what I believe was a fair price, though one never knows for sure when price bargaining with a car dealership. The service/repair staff during the 1k mile courtesy check were also very efficient and pleasant to deal with. More

I came for my regular service last week and normally my experience is neutral, neither good nor bad. I really just wanted to point out what positive hard working employees Bonnie and Brianna are. They trul experience is neutral, neither good nor bad. I really just wanted to point out what positive hard working employees Bonnie and Brianna are. They truly gave me excellent customer service. Bonnie answered ALL of my questionseven before I asked them. Bonnie walked me down to the cashier's window and really took time to review my paperwork with me, which allowed me to feel confident that I knew what I was spending my money on. Brianna helped me at the cashier's window. She was really authentic when she asked how my day was going. She was very friendly throughout the transaction. I went out to get my car and I was looking around for someone to retrieve my car. It didn't take long before Brianna was talking to a service writer and noticed my car hadn't been pulled up. To my surprise, she went and got my car for me and pulled it up! Great job! True customer service! More

On Sunday, June 26th, while driving to Santa Barbara from Stockton we experienced a catastrophic engine failure (2 rods through the block) in our 4Runner. Can you Toyota owners believe it? I am still shock Stockton we experienced a catastrophic engine failure (2 rods through the block) in our 4Runner. Can you Toyota owners believe it? I am still shocked some 13 days after the fact. We got a ride from Pismo to Goleta on a slideback and I was at the dealership bright and early Monday to assess the damage and determine options and course of action. Even though we were from out of town and knew not a soul at the dealership, everyone we dealt with from Monday through Friday was professional, knowledgeable, helpful and understanding of our needs and situation. I would specifically like to recognize Bonnie and Kristy (service advisors), Tom (parts) and Jim (service technician) who was assigned the job of a total engine replacement. To make a long story short, by Friday morning (July 1st), we were saying goodbye to our new friends at the dealership and heading home, a trip that proved to be uneventful. I would like to close by thanking everyone that was so gracious and helpful to us in making an extremely difficult situation come to a successful conclusion. This dealership is staffed with some really good personnel and I salute them and hope they continue the good work. Signed, Danny from Stockton,CA More

Our Toyota Corolla's battery had become old and gave up on the weekend when we left the lights on and it could not be recharged. We needed the car for a Sunday commitment. We called Hai Le who had sold on the weekend when we left the lights on and it could not be recharged. We needed the car for a Sunday commitment. We called Hai Le who had sold us the car many years ago and he very generously opened up store to sell us a battery and he went with us to install it correctly. It was most generous of him to help us on a Sunday like that and we are very grateful. Hai Le was thoughtful, efficient and kind. He has our deep thanks for helping us out of a tight spot. Luke and Yachiyo Roberts More

Bonnie is wonderful, she listens and then finds the best solution for the problem and she gets my car in for service when it is needed, even on short notice. I have had three other service reps and Bonnie i solution for the problem and she gets my car in for service when it is needed, even on short notice. I have had three other service reps and Bonnie is the difference in a 2 rating and a 5 rating for customer service!! More

I was extremely satisfied, happy and thankful for the help that Hai Lee provided me to find a fog light for my car. He was very kind putting all his knowledge and professional efforts helping me. It make help that Hai Lee provided me to find a fog light for my car. He was very kind putting all his knowledge and professional efforts helping me. It makes me want to be a loyal Toyota customer. Adam Ummarino has also been very helpful with my concerns with the car services. Definitely I will strongly consider replacing my car with another Toyota. More

Having had my Toyota Matrix serviced at Toyota of Santa Barbara since I bought the vehicle new, I have had an extremely positive experience. I have had Bonnie Jimenez as my service advisor several times an Barbara since I bought the vehicle new, I have had an extremely positive experience. I have had Bonnie Jimenez as my service advisor several times and would highly recommend her as being very professional, courteous, and knowledgeable. More

Bonnie Jimenez is a wonderful service representative, professional, attentive, smart, listens. She is fantastic. I so appreciate her. The repair staff is also dedicated and wonderful. Have been happy professional, attentive, smart, listens. She is fantastic. I so appreciate her. The repair staff is also dedicated and wonderful. Have been happy with this dealership for years. Would recommend dealership and repair service to others with confidence. Have been very happy with the quality of service and would recommend to others. More

I have been a loyal customer of Toyota of Santa Barbara for several years. My wife and I have purchased used and new cars from this dealership throughout the years. We utilize the Service Department becaus for several years. My wife and I have purchased used and new cars from this dealership throughout the years. We utilize the Service Department because of the excellent customer service. The Service Writer always explains in detail on why and what service is being done on our vehicles. More