Toyota of Santa Barbara

My wife and I bought two identical new Camry Hybrids (even the same color) with Sam Ladd as our sales rep. He was simply outstanding, the best car salesman I have dealt with in my 72 years. Sam's style (even the same color) with Sam Ladd as our sales rep. He was simply outstanding, the best car salesman I have dealt with in my 72 years. Sam's style is low key but effective. He gives thoughtful, informative answers before answering questions and is definitely not high pressure. My wife and I had at least three or four visits with him before deciding on buying Camry Hybrids instead of the Prius Hybrid. In many instances, Sam went out of his way to help us, well beyond the "call of duty". For example, he programmed my car radio stations and made the Blueray connection with my cell phone, something I had never done before. When he learned that we like classical music, he told us about a station, KUSC, that displays the name of the current music being played on our radio display console. (I wasn't even aware of this station, not to mention this great feature.) In summary, having Sam as our salesman was an excellent experience. I highly recommend him without reservations. Incidentally, the reason that I am not using the standard Toyota 3rd party survey form is that after my wife and I only received one form by e-mail. After she submitted the form for her car, I couldn't submit my form because the web site indicated that the form had already been submitted. Apparently, the site could not accommodate the double purchase.. More

The kind attitude of salesman Hai Le was only matched by his hard work and consideration for me as a customer! Must ask for him! his hard work and consideration for me as a customer! Must ask for him! More

We recently bought a new Toyota Avalon hybrid from Toyota of Santa Barbara after thinking we were going to avoid haggling and hassle at a dealership by using one of the online services. At Toyota of Santa of Santa Barbara after thinking we were going to avoid haggling and hassle at a dealership by using one of the online services. At Toyota of Santa Barbara we met Sam Ladd who listened carefully and politely to our questions and then arranged for us to test-drive the Camry hybrid and the Avalon hybrid. He explained everything to us in great detail, never trying to pressure us or rush us into a decision. We eventually decided to buy the Avalon, but were not able to find a color we liked. After a period of time, Sam called us about a recently arrived Avalon in a color we liked. At this time we still thought we would use the internet, but Sam helped us through the final stages of decision-making and encouraged us to make an offer. We offered a price comparable with "true value" prices at several web sites and it was quickly accepted by the sales mananger. There was no haggling over the price, which we thought was quite fair. We also got a trade-in price on our old car that was acceptable--again with no haggling. Sam Ladd is a quite unusual car salesman: intelligent, well-informed, low-key, polite, and patient. We also were pleased with John Carlisle, the sales manager, who closed the deal quickly and with no haggling. We recommend both these men to anyone thinking of buying a car. More

Hai is the reason I go to Santa Barbara Toyota. He always goes above and beyond and alleviates any concerns. I will only buy and service from him. Thank you, Alysia Hendricks goes above and beyond and alleviates any concerns. I will only buy and service from him. Thank you, Alysia Hendricks More

Hai, Is and has always been a great help. He is always respectful and courteous I've have called and purchased a number of service items from Hai. He always get me the rights part the first time and that respectful and courteous I've have called and purchased a number of service items from Hai. He always get me the rights part the first time and that always get me back on the road. Thanks Hai keep up the great work! Mike More

An exceptional experience! Toyota of Santa Barbara had the car we had search high and low to find and at a price that we could afford. Our buying experience was hassle-free and all of the staff was very h the car we had search high and low to find and at a price that we could afford. Our buying experience was hassle-free and all of the staff was very helpful and friendly. We were in and out of the dealership with our new car within 2 hours. We had the pleasure of meeting with Don Lowry (Sales Person)! What a great guy! Extremely calm and collected, honest, respectful, and friendly gentleman. Just a great all-around guy. You could tell that he loved his job! I will be referring all friends and family to him for years to come! Thanks Don Lowry and Toyota of SB for such a pleasurable experience! More

The parts person i spoke with was not helpful at all he could not tell me any think on how to remove the mirror and he also said that he could not bring up a diagram of the door panel that was hard to beli could not tell me any think on how to remove the mirror and he also said that he could not bring up a diagram of the door panel that was hard to believe also.Very poor service I'll call a parts store from now on. More

My recent purchase of a new 2012 Toyota Camry XLE was very enjoyable. Don's help in the selection of the model best suited for me was very valuable. I was please to find a Camry on the lot that had all o very enjoyable. Don's help in the selection of the model best suited for me was very valuable. I was please to find a Camry on the lot that had all of my requests plus more. Don's sale approach was extremely buyer friendly and thorough. Francisco's patience and expertise was greatly appreciated when it came to downloading apps and settings onto the car's navigational system. Everyone I encountered at Toyota of Santa Barbara was committed to making my local Toyota purchase satisfactory and hassle free. More

I have had less than amazing experiences when it comes to car dealerships. Toyota of Santa Barbara proved me wrong. I got 5 star service throughout my experience there. David gave me the best rate possible a car dealerships. Toyota of Santa Barbara proved me wrong. I got 5 star service throughout my experience there. David gave me the best rate possible and was very accommodating with his recommendations of vehicles. Similarly Mikey was friendly, honest, and a pleasure to deal with. Needless to say the two of them reaffirmed my faith in car dealers to be honest, fair, and provide friendly service to anyone looking to buy or lease a car. I had been shopping around for just over a month and didn't find the level of service that David and Mikey provided at ANY of the other dealerships in Santa Barbara. More

The dealership's overall approach was friendly and hassle-free. Juan goes above and beyond to answer questions, find the correct vehicle, and deliver it on time. hassle-free. Juan goes above and beyond to answer questions, find the correct vehicle, and deliver it on time. More