Toyota of Santa Barbara

Wonderful Sam Ladd. Was patient, knowledgeable kind. Just to name a few attributes that convinced me to stay with Toyota. He treats his customers with courtesy Sam Ladd. Was patient, knowledgeable kind. Just to name a few attributes that convinced me to stay with Toyota. He treats his customers with courtesy and respect More

customer service Excellent customer service! Don L. assisted us and he was helpful and professional. He made every effort to assist us. Great teamwork on site wi Excellent customer service! Don L. assisted us and he was helpful and professional. He made every effort to assist us. Great teamwork on site with other divisions. More

Great experience: Rental car service The persons I have dealt with were all a team. Chris made sure I got the features I wanted and went over costs carefully. Gabe also did this, and was The persons I have dealt with were all a team. Chris made sure I got the features I wanted and went over costs carefully. Gabe also did this, and was really careful to make sure we walked around the car, and that everything worked on the Prius and I was familiar with deals. This was done with extreme friendliness and professionalism. They did not rush me and made me want to use this rental service all the time. More

Sam Ladd knows his products and helped me with my decision. The truck I wanted in the color and style I was looking for appeared when I was ready to buy it. And Toyota of SB beat other dealerships in price and The truck I wanted in the color and style I was looking for appeared when I was ready to buy it. And Toyota of SB beat other dealerships in price and convenience. I was very happy with my salesman and the efficient sales process. More

Attempted to overcharge me by giving incorrect payments I normally do not post negative reviews because I know it can be harmful to businesses. I must, however, be honest that my experience with Toyota of S I normally do not post negative reviews because I know it can be harmful to businesses. I must, however, be honest that my experience with Toyota of Santa Barbara was awful. I experienced, at best, organizational incompetence and severe failures in communication across numerous instances, and at worst, intentional deception. I recently purchased a 2015 Prius from Toyota of Santa Barbara, and was given a payment plan which appeared to add up to roughly $2000 more than the verbally agreed upon price. I discovered this discrepancy during the financing process only because I added up all of the monthly payments myself to make sure I understood everything. When I sought an explanation for the roughly $2000 discrepancy, the finance manager attempted to dissuade me from my conclusion, but eventually gave in and lowered the monthly payments to exactly what I thought they should have been. He refused to provide any kind of explanation for the mixup and cited some kind of miscommunication between himself and the sales team regarding the price. Much later, it came to light that the payments may have included a roughly $2000 service extension that I never asked for, nor was ever made aware of. I believe that had I not been stubborn in double checking all the math I would have been sold a service extension which I was never at any point made aware of. Whether they intentionally attempted to include it without my knowledge or it was due to an honest blunder I can’t say. However, either way I would have been made to pay $2000 for something I never wanted. Furthermore, after I already had the car for a few weeks, I received a call from the dealership saying that they wanted to redo the contract because of a mistake, and after I sought an explanation, they attempted to cancel the contract, going so far as sending me a formal letter of cancellation. The contract stated that if they wished to cancel the contract, it had to be done within 10 days, and they even backdated the letter, I believe, to make it appear it was within that period. They eventually backed down here as well and failed to give any kind of explanation at the time. As if this wasn't enough, when I asked for a Carfax report on the vehicle (it was an unwind) they denied a Carfax existed for the vehicle and it wasn’t until after I purchased the car that I checked the VIN myself and found out it did! I have been filing complaints with the DMV, Attorney General of California, BBB, and Toyota itself about this experience and I urge anyone else who experiences similarly incompetent or suspicious business practices to do the same. I should also note, that as I understand it, the dealership even lied to the DMV investigator, stating that THEY caught the discrepancy in the monthly payments, not me. Because of my experiences, I have very little faith in the sales and finance team’s integrity. My experience resembled that of a dealership that at best is negligent and incompetent, and at worst employs individuals who intentionally attempt to deceive and manipulate customers. There were too many organizational failures (and one or two too many blatant falsehoods) to get much benefit of the doubt. I hope their business practices are audited in the near future so that other customers aren’t victim of similar events. I would like to lastly note that I sought explanation for these grievances from the dealership multiple times after the fact but did not receive any call back until I began posting reviews. I eventually spoke with the General Manager who finally offered to speak to me and did succeed in relieving a few of my concerns. I very much appreciate this, and this review has been edited to reflect that conversation. More

Very difficult service department. I purchased a new Prius V in 2012 from this dealership and was reasonably pleased with the purchase process. The service department is where this dea I purchased a new Prius V in 2012 from this dealership and was reasonably pleased with the purchase process. The service department is where this dealership has difficulties. I do believe that their service techs are for the most part very knowledgable and want to help out where ever possible. The one Tech I have worked with goes by the name of "Hi". I have very much enjoyed working with him. The problem is getting through to the service department or getting a message to them. I recently tried several times over a two week period to get a message to "Hi". I finally gave up and actually got in touch with a dealership over the internet in Youngstown, Ohio that was able to point me in the right direction to resolve the Nav system problem I was having. The vehicle simply needs an update to the original Nav System that is unfortunately only available thru the local dealer. I've since made an appointment and hope to have this resolved. The worst part of the experience with this dealership begins with the receptionist (I believe her name is Sandy). She always sounds very abrasive, irritated and generally unwilling to offer much assistance. This dealership has a good product and I'm sure many motivated people in its employ, but does need to improve the impression customers are left with when attempting to contact the service department. The upside of all this is, Toyotas are generally very reliable and don't often require visits to the "service department". Thankfully. More

willing to work with customers We had a misunderstanding concerning a vehicle. However Toyota Santa Barbara did reach out to us to attempt to make things right and resolve the issu We had a misunderstanding concerning a vehicle. However Toyota Santa Barbara did reach out to us to attempt to make things right and resolve the issues. More

great experience with car buying My aunt Diana Cuevas recently came in to buy a car. She exclaimed to me the excellent service she was given by David and Andres. We're very happy with My aunt Diana Cuevas recently came in to buy a car. She exclaimed to me the excellent service she was given by David and Andres. We're very happy with our experience and will be recommending this dealership in the future. More

Excellent dealership, great people, excellent price :) I just purchased a new Tacoma TRD from Juan (Sales Consultant) and Leonard (Sales Manager) From the moment of initial contact to driving away the p I just purchased a new Tacoma TRD from Juan (Sales Consultant) and Leonard (Sales Manager) From the moment of initial contact to driving away the process was professional, painless and a wonderful experience :) Excellent customer service and a GREAT price! Why go anywhere else? More

Hector tellez is the most dishonest salesperson I've ever me After finding out I did not qualify for their 0 percent intrest. I got a call the next day from hector tellez telling me that I did qualify for 0 perc After finding out I did not qualify for their 0 percent intrest. I got a call the next day from hector tellez telling me that I did qualify for 0 percent and to drive down there to do paperwork. When I get there he only talks monthly payments but is reluctant to show me The contract, just keeps smiling and acting all excited and saying "it's a good deal, it's a good deal" . When I finally ask to see the contract I see that there is 8000 dollars worth of maintenance contracts that he failed to mension. I told him I did not want these extensive maintenance contracts. He assured me I needed them. I assured him I did not. He got angry and said no deal and shredded the contract in front of me. I yelped about my experience and he tried to claim that wasn't him, he ever tried to claim someone snuck into his office and was pretending to be him. He is the most dishonest rudest salesperson I have ever met and would not waste my time with him. I ended up buying a car from the same dealership, but I went online to see what other people were buying the car for and had another salesperson match the price and got my own financing through my bank More