Toyota of Santa Barbara

Discovery of rodent caused malfunction I thought there was a leak in my radiator because the overheating indicator had come on. Even though the service department was quite busy and there I thought there was a leak in my radiator because the overheating indicator had come on. Even though the service department was quite busy and there were no appointments available, they were able to work my car in and discovered that a rodent had gotten caught in the drive belt and caused it to come off. The belt was replaced and the engine checked for any possible damage and my car was ready to roll. More

Friendly Customer Service Satisfied with overall customer service experience. Sales and financing personnel were helpful and efficient. We feel we got a great value for our v Satisfied with overall customer service experience. Sales and financing personnel were helpful and efficient. We feel we got a great value for our vehicle and would go back in the future. More

Professional and Knowledgeable I had a surprisingly good experience when dealing with many of the sales staff. No pressure, and everyone was knowledgeable and attentive (things whic I had a surprisingly good experience when dealing with many of the sales staff. No pressure, and everyone was knowledgeable and attentive (things which were lacking in my prior interactions with other dealerships). I think I got a very good deal and it was quick and painless...and I absolutely love my new Prius! More

SALES TEAM ADEPT AT RIPPING OFF CONSUMERS No complaint about the car. I was dumb enough to purchase extended warranty and service agreements on a used Toyota. I was grossly overcharged. $1300 No complaint about the car. I was dumb enough to purchase extended warranty and service agreements on a used Toyota. I was grossly overcharged. $1300 for 7 oil changes!!! They duped me into paying their full asking price and also into accepting a lowball on my trade-in and also a high interest rate on the loan. I guess it was my mistake for trusting any car salesman for any reason. Shame on them for taking advantage. Too bad there is not an opportunity to rate with negative stars. More

Recall fix I brought my car in to get some recall repairs done, as well as to check out some other minor issues. The service team fixed the recall issues quickl I brought my car in to get some recall repairs done, as well as to check out some other minor issues. The service team fixed the recall issues quickly, and fixed the other issues without charging me anything, since they were minor. I felt very well taken care of by Toyota of SB. More

Good service The service was fast and efficient - got in and out in a reasonable manner. Everyone was lovely and they made the process painless. Easy peasy! The service was fast and efficient - got in and out in a reasonable manner. Everyone was lovely and they made the process painless. Easy peasy! More

Exceptional Service Sales, finance, and business office were all very responsive to requests for information and processing of purchase. Vehicle was purchased remotely a Sales, finance, and business office were all very responsive to requests for information and processing of purchase. Vehicle was purchased remotely and sales staff provided photos, videos and other information necessary to answer all of my questions. Finance and business office made working through the paperwork remotely a breeze. More

Superb experience Got a 10000 mile check in under 2 hours. Matt Haas deserves a raise he was very fast and efficient. Couldn't ask for anything more Got a 10000 mile check in under 2 hours. Matt Haas deserves a raise he was very fast and efficient. Couldn't ask for anything more More

Experience was OK many times I see a Recommended action after I pick up the car and if they had called me I would have taken care of it. many times I see a Recommended action after I pick up the car and if they had called me I would have taken care of it. More

Wonderful Experience Both Bryan and Frank are incredible. I walked into the dealership with many questions and they were able to answer them all and walk me through the wh Both Bryan and Frank are incredible. I walked into the dealership with many questions and they were able to answer them all and walk me through the whole process in a manner that left me feeling extremely comfortable More