Toyota of Santa Barbara

Dealer Overcharged Windshiekd Blades We feel we were being overcharged for replacing the blades for the 2 windshield wipers at Santa Barbara’s Toyota Service Shop. We were quoted $40 but We feel we were being overcharged for replacing the blades for the 2 windshield wipers at Santa Barbara’s Toyota Service Shop. We were quoted $40 but ended up being charged $60 without explanation. Very unhappy with the service but my daughter was in a hurry to get back to study for her exam so we just verbally challenged the cost briefly before paying and left as soon as possible. I had a Lexus and also had the windshield blade replaced a week ago but the service was fine in in Bay Area’s Redwood City. The cost was only around thirty something dollars. More

Overall experience Went for an oil change and Thomas helped me. He was extremely courteous and helpful as always. I have been going there for about a year and very happy Went for an oil change and Thomas helped me. He was extremely courteous and helpful as always. I have been going there for about a year and very happy specifically with Thomas. Thank you again. More

Great experience Took car in for routine major service. Todd explained all that would be done and he would keep me informed throughout the day. The car was ready much Took car in for routine major service. Todd explained all that would be done and he would keep me informed throughout the day. The car was ready much sooner than I expected. More

Kept me in the loop Needed an oil change, so we took our Camry to Toyota of Goleta. As they were doing their inspection, which is part of their service, they found a brok Needed an oil change, so we took our Camry to Toyota of Goleta. As they were doing their inspection, which is part of their service, they found a broken motor mount. I received a call informing me, and did I want to have it replaced? We had it replaced, and the price was about half of the quote. We are very satisfied with the service from Toyota of Goleta, and will continue to take our vehicles there. More

Toyota of Santa Barbara is a good experience. First, I was cheerfully welcomed. Thomas, my service person, answered a couple of concerns I had and put my mind to rest. Service was great. First, I was cheerfully welcomed. Thomas, my service person, answered a couple of concerns I had and put my mind to rest. Service was great. More

Friendly Staff I took the car in for an oil change and my service representative was really helpful and pleasant to work with. The only downfall was when I made the I took the car in for an oil change and my service representative was really helpful and pleasant to work with. The only downfall was when I made the appointment they knew I would need a ride home but since there was only 1 driver that day it took an hour from the time I dropped off the car and got home. More

Service on my 2014 Prius Once again my experience at Toyota of Santa Barbara was stellar. Working with Tod Severson was excellent. He cared for me well. We love our Toyota and Once again my experience at Toyota of Santa Barbara was stellar. Working with Tod Severson was excellent. He cared for me well. We love our Toyota and the good people there have made it even better More

Always prompt excellent service I have my 2013 Prius serviced regularly and am always served on time with excellent service and courtesy. Toyota Santa Barbara is a dealership I woul I have my 2013 Prius serviced regularly and am always served on time with excellent service and courtesy. Toyota Santa Barbara is a dealership I would recommend to others. More

Terrible service and communication I brought my car in for a warranty air bag replacement. They put me in a rental car for 3 months(!). My car was there so long the service manager supp I brought my car in for a warranty air bag replacement. They put me in a rental car for 3 months(!). My car was there so long the service manager supposedly working on my car left mid-way and my service got lost in the shuffle so no one picked up my case, my car just sat there until I called to find out what was going on. I was always the one having to follow up, they didn’t keep me updated on the progress of my car. My car literally just sat in their lot for 3 months until the part came, and when they finally did the air bag swap and returned my car, they didn’t even run it through a car wash so it was filthy. Including the inside because my windows were left open part of the time! Terrible, terrible service. At least I had a rental car, but the service dept and rental dept never communicated, so that was an added headache to have to renew the rental agreement every 2, sometimes 1, weeks over three months time. Absolutely absurd and a huge waste of my time. More

very efficiently-run service center I brought my Prius in for scheduled maintenance/service. Great system for servicing a lot of cars in an efficient way. Justin was very friendly and he I brought my Prius in for scheduled maintenance/service. Great system for servicing a lot of cars in an efficient way. Justin was very friendly and helpful. Car was ready on time. More