Toyota of Santa Barbara

Toyota’s service team just keeps getting better. Rachel is my advisor, and I count on her to get me in and out, with excellent attention to detail. She calls me promptly if additional work needs to be done is my advisor, and I count on her to get me in and out, with excellent attention to detail. She calls me promptly if additional work needs to be done, so there’s minimal (if any) delay. She really LISTENS to me. This time, I unexpectedly needed four new tires. She assured me of their price match guarantee- and when I called a few other tire places, Toyota’s prices were actually better by $15 a tire- with a mail in rebate for $70! In addition, their shuttle drivers deserve a “shoutout”, too! Their GPS systems find me easily, I never have to wait long, and they somehow manage to make every person in the car feel special as they navigate us all home using the quickest possible routes. Honestly, every member of the Service team makes it a joy to bring my car in for service. My only issue is that I wish they were more female service team members. It’s still a very sexist world in car dealerships overall, and it’s about time for women to get more opportunity in this arena. More

Jim Clanin is my service advisor and he has always helped me in any of my car needs. He is professional and thorough in his job. I highly recommend Jim. me in any of my car needs. He is professional and thorough in his job. I highly recommend Jim. More

Kelly was great! No pressure, and even gave me her cell phone to call for any questions. Kelly has followed up with an offer to further “educate” us on the use of our new car and we’ll be doing that soon! phone to call for any questions. Kelly has followed up with an offer to further “educate” us on the use of our new car and we’ll be doing that soon! Nice to buy local. More

Great people, Odd pricing. Changing a single AC to drive pulley v-belt cost $177 + tax rounding it off to about two hundred to change a $12 belt. Ouch! The rest was appropri Changing a single AC to drive pulley v-belt cost $177 + tax rounding it off to about two hundred to change a $12 belt. Ouch! The rest was appropriate. The people were great. Thanks Rachel. More

Enjoyed working with Carlos Perez We were shopping for a Prius Prime Limited. It took us several weeks to consider the vehicle, cost, and features. Carlos was a big help in introduci We were shopping for a Prius Prime Limited. It took us several weeks to consider the vehicle, cost, and features. Carlos was a big help in introducing us to the vehicle, helping us understand its capabilities, and working with us on the price. What I liked about his approach was that he was very calm, focused, and professional. We never got the feeling that we were being pushed. Although the prime was not in stock, Carlos gave us a ring as soon as one arrived with all the prerequisites, and then things came together quickly. It takes a bit of time to come to a final decision regarding all the factors of purchasing a car. Carlos seemed to understand that and worked 'with us', but not 'at us'. After the purchase, he was very helpful and patient when training us on how to use the features, as well as field our questions. Overall, we had positive experience, and the vehicle is a delight, The safety features on the Limited version was our primary motivator along with the plug-in capability. Thanks Carlos! More

Prompt, courteous and friendly service Check-in is efficient. The advisors are good at arranging for the appropriate work to be done on my car, and at keeping me informed, both regarding t Check-in is efficient. The advisors are good at arranging for the appropriate work to be done on my car, and at keeping me informed, both regarding the progress of the work, and in case the mechanic finds anything that needs attention. The availability of a shuttle allows me to leave my car so that the mechanics can best fit it into their schedule. The check-in staff, advisors and shuttle drivers are all a pleasure to work with. More

New tire for journey SB Toyota has always given me great service, but December 14th was a new record for awesome help. I discovered a tire pressure problem just as I was h SB Toyota has always given me great service, but December 14th was a new record for awesome help. I discovered a tire pressure problem just as I was heading out my driveway to go up to N. Calif. Long story short, they found a nail, replaced the tire and sent me on my way, in slightly over an hour, still able to make the trip and reach my destination in time! Joe and David were the two who took care of my vehicle this time. I am so grateful! More

Tod is the man. Never tries to rip you off and just lets you know what work you might want to work on. I go in whenever I have a light turn on and they get the job done for a reasonable price... highly reco you know what work you might want to work on. I go in whenever I have a light turn on and they get the job done for a reasonable price... highly recommend! More

Jim Clanin my service advisor is the best help and makes sure my Tacoma gets the best service for my truck. Highly recommend him and Toyota of Santa Barbara. sure my Tacoma gets the best service for my truck. Highly recommend him and Toyota of Santa Barbara. More

Toyota of SB did a great job start to finish!! Todd my service agent went beyond my expectations I was very pleased and look forward to working again with Too. Will recommend to others service agent went beyond my expectations I was very pleased and look forward to working again with Too. Will recommend to others More