Toyota of Pullman

Terrible Experience My husband and I visited this dealership to inquire about a lease on a car, and our experience was just terrible. I'm not going to talk about the spec My husband and I visited this dealership to inquire about a lease on a car, and our experience was just terrible. I'm not going to talk about the specific details but basically, the salesman are desperate for sales, the staff were rude and had bad customer service. They don't care about their customers and their manager was rude and did not want to speak to us directly. The whole environment and just being there and dealing with this kind of people was horrible, their liars and they tell a bunch of lies. I would not recommend this dealership to anyone. Please stay away and save yourself from all the trouble that this dealership and staff will cause you. More

Came here knowing exactly what the REAL dealer invoice pricing was as well as knowing the trade in value of our existing car using the most used guide by dealers. Their STTP pricing was decent & got their pricing was as well as knowing the trade in value of our existing car using the most used guide by dealers. Their STTP pricing was decent & got their E Price which was about 200 better. The salesman was brisk & impersonal, he seemed annoyed that we had been shopping around. After some back & forth regarding the trade in we finally had a deal. This after we had to walk out once & he even came out to fetch us as we were driving away. We went back in to finalize the deal, I even initialed the price we agreed upon on his paper work, he had the deal. But then the old bait & switch started. They started playing shell games with the manufacturers rebate & even said they would pull the mats out of the vehicle! This was the last straw so we went straight down the hill to Rogers motors & made the same deal. This salesman made several assumptions about us & our intentions several times during our visit there that were highly uncalled for. I let them pass being the adult in the room. He looked to be very annoyed the whole time. We are so happy we did not complete the deal there which is funny because... HE HAD THE DEAL! The sweetest part was driving home that night in our just purchased car from his rival when he called on my cell phone & I got to tell him we were driving home in our new car. Better luck next time I guess, hope he learns how to interact with people better. Hope they stop playing games. More

Leasing through this dealership was the most unpleasant car purchase I have ever experienced. I came in to Pullman Toyota to purchase a Corolla that was advertised on their web site for around $16,700 a car purchase I have ever experienced. I came in to Pullman Toyota to purchase a Corolla that was advertised on their web site for around $16,700 as the "Straight to the Point Price." My salesman was great, I loved the car, and the price was competitive. I have excellent credit. But when I sat down to negotiate a lease, everything changed. All of a sudden the price of the car jumped to more than $18,000! There was no negotiation, it was strictly "take it or leave it." I was shown a tiny yellow printout with a bunch of cryptic abbreviations I could barely read. No one explained any abbreviations to me (except my payment amount) unless I pressed for information. When I pressed, I found that more than $1000 in charges for "Gap" and "body undercoating" were added on automatically, with no explanation. If I had not asked questions, I would have automatically been charged for these "recommended items." They finally eliminated gap when my wife and I were ready to walk out. I paid for body undercoating after the salesman convinced us it was important in a lease. I have since found out that gap insurance IS important, and body undercoating is totally worthless. They advised me wrong on both items. The final lease contract showed the vehicle at an "agreed upon price" of $18,835. More than full MSRP! The whole discussion process was bizarre. With every question, my salesman had to keep making long trips up front to some mysterious group at the front desk who would call his name over the loudspeaker, but never talked with me directly. Very awkward and uncomfortable. Simple, no frills commute cars are hard to find, so I went ahead and accepted the car. In retrospect I should have walked out. The finance guy who closed our transaction seemed to be in a hurry. He gave little explanation of what we were paying or why. Just "sign here, sign here..." When I got home, I noticed our PO Box number was missing and called back to give him the information so that our documents would arrive correctly. His response was an annoyed "did you tell your salesman that?" (Yes, I watched him put it in the system) , and after a pause, a reluctant "Yeah, I'll take care of it..." I guess he did, I never heard back. He didn't even seem to remember us coming in that afternoon. I e-mailed the General Manager, Greg Coleman, with my concerns and questions. He never responded. My salesman did do a follow-up call and apologized for the bad experience. The fact that the General Manager can't be bothered to respond to a concerned customer tells me their priorities are not about customer satisfaction. More