Toyota of Pullman

They will lie to you! On 5/26/15, I bought a pre-owned car from Toyota of Pullman. I take care of my disabled sister. We needed a vehicle for dr appointments & just to get On 5/26/15, I bought a pre-owned car from Toyota of Pullman. I take care of my disabled sister. We needed a vehicle for dr appointments & just to get my sister out of town once in awhile. I am 52 years old,and thought I could see a con. But I have never been so mistreated & ripped off. I am beside myself, I was lied to, taken advantage of & threatened with arrest & jail because I attempted to return the car 2 days later. I was told I wouldn't pay above retail blue book. I was charged $1,600 over! I told them the vehicle was for a disabled person and that went unheard! This was my sister's money and it was every dime she had. I was told the car was checked out top to bottom. Since then they have had to fix a burnt out headlight & door lock. Issues they refuse to fix are hood hydraulics, blown speaker, burnt out tail light & cracked headlight cover. I don't believe the car was inspected. I hope this complaint lowers their rating. They are so dishonest they should not be in business. Of course, I blame myself for wasting my sister's money. Just never thought a salesman could lie so well and would cheat a disabled woman. I sure hope they feel good about themselves! Anyone considering of buying from them should look elsewhere! More

Honest and Fair I did a lot of shopping around before I decided to buy so I knew what a fair price for the truck I wanted was. These guys were honest and fair. I go I did a lot of shopping around before I decided to buy so I knew what a fair price for the truck I wanted was. These guys were honest and fair. I got a great deal and couldn't be happier. More

Excellent Service I brought my car in earlier today for routine maintenance and it was a great experience as always! I got an amazing deal to begin with and the superio I brought my car in earlier today for routine maintenance and it was a great experience as always! I got an amazing deal to begin with and the superior service I've received since then has made me a customer for life! More

Awesome Service and Sales! My wife and I have been taking our Toyotas to Toyota of Pullman for the last few years. I have been a Toyota owner for years and have dealt with plent My wife and I have been taking our Toyotas to Toyota of Pullman for the last few years. I have been a Toyota owner for years and have dealt with plenty of dealerships. The service department here has always been great. They great my family with a smile and are very easy to deal with. They are timely and always provide great feedback and recommendations for what are cars need. On my last service visit I decided to take a look at the new Camry to possibly replace my wife's old one. I wasn't expecting to buy a car that day, however I was greeted with the same respect and decency by the sales department. From salesman to managers I was highly impressed which help make my decision to buy that same exact day easy with no regret. Good job guys! I recommend them to anyone looking to service their cars or put a new Toyota in their driveway! Thanks! More

Great service department but pushy sales people The service department does excellent work but the sales people can be high-pressure. I understand the need to sell cars but I have bought my last 2 c The service department does excellent work but the sales people can be high-pressure. I understand the need to sell cars but I have bought my last 2 cars there and do not even consider buying from another dealer. More

Customer of Used car They sold me a defective car and never wanted to accept that it is their fault. They just started telling me I made the breaking which was not true an They sold me a defective car and never wanted to accept that it is their fault. They just started telling me I made the breaking which was not true and asked me for showing the proof of i didnot break it. They tried to pretend their fault ' instead of telling SORRY which was the most annoying for me. They want to make money just telling lies and cheating the customer. They canceled my claim for no CONVINCING REASON at all. I even didnot know when they canceled it. While estimating the APR of the financing , they lied me . This is also ridiculous. More

Unethical I called this dealership on 2/2/15 at about 1500 and asked about the 2000 Ford Expedition they had listed online. I was told the price was $9995 and t I called this dealership on 2/2/15 at about 1500 and asked about the 2000 Ford Expedition they had listed online. I was told the price was $9995 and there was about 120,000 miles on it. The salesman told me he would email me the information. By 0845 on 2/3/15 I hadn't heard anything so I called the dealership again. Chris, the salesman I spoke with, said the vehicle was about $8000 and had about 118,000 miles on it. At about 0915, I received an email and call from salesman Phillip Getting with the previously requested information. The email said the vehicle had gotten new brakes and was listed for $10900. At 1530, we called Phillip and asked about the price. We told him we had $6460 to spend and that had to include tax and licensing. He asked about financing and we said no. He said he would speak with his manager and call back. When he called back he asked how soon we could be there. We explained that we live in Spokane and would not be there until almost 1900. We clarified that the price was going $6460 out the door and he said yes. We drove from Spokane to the dealership. Phillip had left, the vehicle wasn't ready to be driven and no one would honor the price that we were quoted. The vehicle was not in the condition I was told it was in either. When I told them I would file a complaint with the BBB, they said they didn't care, they weren't members. They refused to let me talk to the general manager and the sales manager told me they would not honor the price I had been quoted. I am very concerned about the way this dealership is representing Toyota. After I left, I looked at reviews of the dealership online and this seems to be a common theme with them. I have already filed my complaint with the Better Business Bureau and told all of the family and friends that live in the area about the experience. I also lodged a complaint with the Toyota corporation. More

Love My New Car! I just bought a new Corolla and I couldn't be happier with the experience I had at Toyota of Pullman! Straight to the point pricing makes things easy I just bought a new Corolla and I couldn't be happier with the experience I had at Toyota of Pullman! Straight to the point pricing makes things easy! My salesman was friendly, knowledgeable, and went out of his way to make sure I got a great deal. Awesome experience overall and I'd definitely recommend them to friends and family. More

Great deal on tundra Knew what I wanted and the Strighf to the point pricing made it easy. Staff was awesome though one dude named Dan or Dave was pretty dry Knew what I wanted and the Strighf to the point pricing made it easy. Staff was awesome though one dude named Dan or Dave was pretty dry More

Excellent customer service and follow through! I bought a new Toyota 4-runner. My experience at Toyota of Pullman was excellent ! I knew what I wanted with certain "extras" actually every extra. Th I bought a new Toyota 4-runner. My experience at Toyota of Pullman was excellent ! I knew what I wanted with certain "extras" actually every extra. They found one for me, had it delivered and ready for me when I arrived. The salesman..joe went through every detail with me, synced my phone , added my favorite radio station, and the best part was the price was straight to the point. I love the easy transactions and the service I recieved. I also recieved follow up call to make sure I didn't need any other assistance with the programs or any other buttons. I won't go anywhere else. More