Toyota of Portland

The service department was awesome when I called in, they got me a same day appointment. Broadway also put in a new children's play area, which was perfect for entertaining my little ones while we waited. Th got me a same day appointment. Broadway also put in a new children's play area, which was perfect for entertaining my little ones while we waited. They also had all the parts in stock, so my Toyota was fixed and back on the road the same day. More

From the onset of my phone call to schedule my service appointment to the moment I drove my car away from my appointment, Kristen Bailey provided exceptional customer service. Kristen has outstanding pers appointment to the moment I drove my car away from my appointment, Kristen Bailey provided exceptional customer service. Kristen has outstanding personal skills and inspired a sense of trust in the dealership. I have had a friend work on my vehicle for years. He has moved out of state and I labored over how to address the service issues on my 1990 toyota 4 runner. Women often fall vulnerable to the recommendations of mechanics who can perform expensive and sometimes unnecessary services. My car is driving much better now, which is a testament to the quality of work provided by the mechanics at Broadway Toyota. Although the services provided were expensive (around $1000.00) I feel that no unnecessary service measures were recommended. This is a great relief to me. I feel confident that my automobile is in good shape and will continue to perform reliably as it has for years. I do not recall the name of the assistant who set up my rental car for the day on 11/12/09. She was also extremely courteous and helpful. Coming from a business family myself, I can appreciate that customers are often likely to express complaints over appreciation for good customer service. I wanted to make sure to take a moment to express my observations of a job very well done. More

Purchase a new Toyota Corolla LE 2010 on Oct 10th 2009. Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my on Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my only complaint. Shopped prices at 9 Toyota dealers in Portland and they had the best price. Toyota of Gladstone came in 2nd, Beaverton Toyota was 3rd and Wilsonville Toyota was 4th. More

I purchased a vehicle (2010 Prius) from Broadway Toyota recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I'v recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I've ever had. Not to mention their fabulous new building, cafe across the street and friendly service staff. I totally recommend you give them a try if you're in the market for a vehicle. More

They were so busy with Cash for Clunkers they had no time to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either ( to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either (pity, since there were some in the Portland area, and I came to Broadway first based on their reputation. They could have done a dealer trade and earned my business). It wasn't a bad experience, I think if they weren't in the middle of Clunker-mania, we could have done a deal, but letting a sale get away because the fish are jumping into the boat for a while doesn't sit well with me. You never know who you're selling to, or what they do, or how many cars they may be buying, of what type, and when. I wound up at Dick Hannah Kia, since Toyota is having supply issues right now, and had a the best buying experience of my life. The Sedona is a great car, and a bargain compared to the Sienna right now. Emir Filipovic, John Pelley, and Jeff Salisbury are fantastic, and their GM Rachel Smith is impressive. It's obvious integrity is important there. They'll give Broadway a run for their money as Kia continues to gain market share. More

It was a pleasure working with Chris Hall and Clifford Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the det Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the details of the trade-in and to help us choose the vehicle that best suits our needs. We were so impressed with the friendly and professional attitude of Chris Hall, Cliff Evelyn, and Chris Torrey in the finance department. We know that we received a very high level of customer service and would strongly recommend Broadway Toyota to all of our friends and family. More

We bought a used Corolla. We went there because my friend Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us ask Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us asking. We knew to ask for them but didn't have to. Our Salesperson Brian Ramsdell was fantastic. He showed us all the cars available. He seemed to really listen to our needs. Brad Gerber was the finance manager, He got us a much lower rate then we were expecting. What was really cool was when their sales manager, Chris Hall, came out to ask us about our experience while at the store. He seemed to genuinely care about us and how professional his staff was. So refreshing not being another "number!" I will, like my friend Julie, tell all friends and family about the great people at Broadway. My tip to others is to go see for yourself. More

If you're reading this and haven't already spoken with Broadway Toyota, consider yourself lucky. I didn't know about this website before I wasted hours of my life arguing with a guy named Chris from Broa Broadway Toyota, consider yourself lucky. I didn't know about this website before I wasted hours of my life arguing with a guy named Chris from Broadway Toyota. I was looking for a 2009 Tacoma, but since I live in Corvallis, I didn't have a lot of options to look at. I decided to work with Broadway Toyota because the sales staff seemed very easy to work with. Well ... trust me ... the nice salesman who greets you over the phone (or in the parking lot) is not the guy who will be selling you the vehicle. Eventually, you will meet the sales manager. It was a classic case of the "good cop / bad cop" sales tactics (mixed in with the old bait and switch). The salesman is the nice guy who's just trying to help, while the sales manager is the hard-ball guy who's not afraid to tell you that, "he's getting upset" (yeah ... he actually said that to me ... I almost laughed). If you look through the other reviews, even the good ones, you'll see that everyone deals with multiple people at Broadway Toyota. There's a reason for this. It makes it harder for you to keep track of what's been promised. In my case, I know I had talked with someone about financing through OnPoint Credit Union, but when Chris (the sales manager) gave me the out-the-door price, he failed to mention that his price included a higher interest rate through Toyota Financial Services. After I called him out on it, he said that it was required because I was taking advantage of a college graduate program which mandates that I go through TFS, and of course, "we never talked about financing." Well, no "we" didn't but again, that's because I couldn't keep track of every conversation that I had with all three people I dealt with. That's when the arguing begun. The difference in interest was about $600 over the life of the loan. I told him that I wanted him to compensate me for that in the price, but he refused, saying that, "he was only going to make $50 on this deal as it was." That was a blatent lie which I called him out on when I pointed to the part of the build sheet that had over $500 alone in the dealer holdback and twice than in other sections (which he claimed to know nothing about). As a final effort, I asked if he'd throw in a bed extender, but he even refused that, so I walked out. On the way home, I called Toyota of Gladstone and bought the exact same truck for $200 less and they even gave me the interest rate that I wanted. I've taken the time to write this because I know that I'm not the first (or the last) person to waste their time at Broadway Toyota. If you're looking to buy a car, I hope you take my experience under consideration and do your homework on dealer tactics. For example, if you want to know more about "dealer holdback," go to: http://www.edmunds.com/advice/incentives/holdback/index.html. That way, when a crooked sales manager tries to pull the same things on you, you'll know to walk away just like I did. More

This is exactly how a buying experience should be. It was the least stressful experience we have ever had for buying a vehicle. Ken Scott our sales guy helped with showing the trucks we were interested in. H the least stressful experience we have ever had for buying a vehicle. Ken Scott our sales guy helped with showing the trucks we were interested in. He was quick and helpful without any pressure. Josh the sales manager took even more interest in our needs. He was warm, friendly and very patient in answering all of our questions. Connie Mah was just incredible. She stayed late to make sure we got the deal done right while being the warmest person anyone would need to wrap the sale up. Broadway Toyota went far beyond meeting all of our expectations! More

I gave the highest rating because I would not have changed any part of the car buying experience I had at Broadway Toyota (except that it does take more than a half hour, but you really can't get arou changed any part of the car buying experience I had at Broadway Toyota (except that it does take more than a half hour, but you really can't get around the paperwork). I knew what I wanted when I went in. I've never looked forward to the car buying game but I was surprised by the profesionalism and straight forward communication in this dealership and with my salesperson. I bought a pre-owned Sienna that came with a great warranty and will be shopping there again for a second family car soon. It just makes sense to buy a used car from the dealer, so you know it's been checked out and comes with a warranty. It's important to know what you want and keep an eye out for it in the dealers inventory. More