Toyota of Portland

Always easy to get in same day Service was great as ever. Always able to get in for service on the same day. Always have quality work done. I'll be back Service was great as ever. Always able to get in for service on the same day. Always have quality work done. I'll be back More

It takes six and a half hours to buy a car there. Why? Do you value your time? Please note: Toyota of Portland asks you to rate them 5 stars, and if you don't want to, to contact them to solve the iss Do you value your time? Please note: Toyota of Portland asks you to rate them 5 stars, and if you don't want to, to contact them to solve the issue for you. On the surface, that may seem like good service, but really, I think it skews their positive rating unnaturally higher. We reached out to them about our experience on Saturday. It's 3:00 Monday afternoon and no-one has got back to us. I think we got an adequate deal. It was about $250 below the market average for Portland, based on the Truecar average. We had to negotiate pretty hard to get that, which was annoying because the internet is supposed to make car buying easier, not harder. The frustrating and confusing part of our experience was after we had negotiated the price. We spent a total of two and a half hours after we agreed on the price of the car. and we paid cash (plus a trade-in) for the car. We had to put up with the hard-sell of service packages, and strangely, the finance guy forgot to ask us for the check? And it was only after we were completely done with the paperwork and he had shaken hands and ushered us out of his office that my husband asked, "Did you want us to write the check?" "Yes. That'd be great," the guy said. Even after the business portion of the car buying experience was done, we waited an extra hour for them to "detail" it. Our sales rep did not keep us informed about what was happening, but instead mostly disappeared, so we were left in the showroom just standing around for literally hours. The detail guys apparently were washing their own cars, and didn't get to ours so finally, one of them took our car off the lot to a local car wash to clean it. What if he had scratched it? Would we have been liable? They had sold it to us by that time. And was that really what happened? I don't know. That's what our sales rep said. They have 85 minute countdown clocks- you're supposed to be able to buy a car within 85 minutes? In total, we were there six and a half hours. We are in the market for my husband's car now, and we are going to look elsewhere. More

Venza service Dennis was great at getting to the root of our issue! Kept me well informed thru the process! Even gave I sight as to why this is an issue with this m Dennis was great at getting to the root of our issue! Kept me well informed thru the process! Even gave I sight as to why this is an issue with this model of car. More

Easy 15K service It’s always easy to have the car serviced here. Friendly people, coffee and snacks, WiFi available......what’s not to like. If you want a ride home th It’s always easy to have the car serviced here. Friendly people, coffee and snacks, WiFi available......what’s not to like. If you want a ride home they have that ,too. More

Out of state purchase Buying out of state was made simple and smooth. The car was ready to go when we arrived. The price was fantastic! Thank you all Buying out of state was made simple and smooth. The car was ready to go when we arrived. The price was fantastic! Thank you all More

Emergency appointment My emergency light flashed last Saturday at 5:15 pm. I called your service department, and was told to bring in my 2005 Prius first thing Monday morn My emergency light flashed last Saturday at 5:15 pm. I called your service department, and was told to bring in my 2005 Prius first thing Monday morning, even though I did not have an appointment, which I did. Ian was my "case manager," I would call him, and he was fantastic. He called up my service record, reviewed what had happened and gave me a tentative prognosis and estimate. Even though I don't have a smart phone to keep up with texting, Ian kept me in touch every step of the way. The work came in under his estimate, and sooner than I expected, and I was thrilled. Ian is a rock star! More

Bulbs on vehicle went out. I was able to set an appointment with Jessica. My service advisor Angie is the best. I always enjoy going to Toyota for services. I always get the bes I was able to set an appointment with Jessica. My service advisor Angie is the best. I always enjoy going to Toyota for services. I always get the best service More

Surprising how easy it was to buy my new Toyota 4 runner. Adrian was great. He took the time to show us several different 4 runners making sure we got everythin how easy it was to buy my new Toyota 4 runner. Adrian was great. He took the time to show us several different 4 runners making sure we got everything we wanted in this beautiful truck (ish). He made the rest easy by making us comfortable while we waited for the manager and finance to do there part. Drove home in a beautiful and fun 4 runner. I give him four stars More

Aaron Brock in the service department scammed and lied to me Aaron Brock in the service department overcharged me by $108.50. He then repeatedly lied to me about it telling me that he gave me a discount and that Aaron Brock in the service department overcharged me by $108.50. He then repeatedly lied to me about it telling me that he gave me a discount and that I didn’t remember our original discussion about the total: twice over the phone, once after I got there in person to clear up the charges, and then again after clearing up the excess charges. Classic gaslighting. I was also unhappy that the service department had bumped my initial appointment to begin with, probably after selling the tires they had originally promised me. Dan Zika, a service advisor, returned my phone call and left a message saying that the excess charges would be deducted but did not once apologize for the fiasco. I purchased my car new at this dealership almost 6 years ago. Since then, I have only taken it to be serviced here. Until now, I have had good experiences. More

Quick and painless: The staff is always so pleasantly professional and attentive. Their waiting area is quiet and tech friendly. I bought my new car here and always have no stress bringing it in for ser professional and attentive. Their waiting area is quiet and tech friendly. I bought my new car here and always have no stress bringing it in for service. More