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Toyota of Portland
Portland, OR
820 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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820 Reviews of Toyota of Portland
April 10, 2011
Today my wife and I purchased a new Prius from Broadway Toyota. Two weeks prior we had stopped in to casually check out what models they had. When we approached the sales people milling about in the lot we Toyota. Two weeks prior we had stopped in to casually check out what models they had. When we approached the sales people milling about in the lot we were nervous as they looked like sharks that wanted to devour us in some kind of first time buyer feeding frenzy! Just as we were about to make a run for it our soon to be superhero salesman swooped in saved us from certain peril. Ken Scott to the rescue! I'm not sure if he was actually wearing a cape but we like to remember it that way. Ken then took us to check out a few used and new models. His relaxed demeaner put us at ease instantly. He was quite knowledgeable and was able to answer all of our hybrid questions in a polite and friendly way even though we told him up front that we were not buying a car that day. Fast forward two weeks. The wife and I are on a mission. We are buying a Prius, today. We are going to find Ken. We drive by Broadway Toyota - slowly. We scan the lot for our man. We spot him! He his helping someone else. They are smiling and laughing, of course. Once Ken is done helping them we wave him down. We had been stealthy hiding out in our vehicle as not to draw any attention to ourselves. I think we may have actually scared him a little but he rebounded nicely and we were quickly on the road test driving what would eventually be the new Prius parked in our garage tonight as I write! In all seriousness. Thank you Broadway Toyota for hiring people like Ken. His customer service was excellent and our experience today was probably the easiest, no pressure purchase I have made. This is how customers want to be treated. More
by thomnat
Employees Worked With
Ken Scott, Kenny Scott
April 07, 2011
Salesperson insisted that the price on the window of a new 2010 barebones Yaris was the lowest possible price the dealership could offer, and the salesperson suggested that I should go to another dealer i new 2010 barebones Yaris was the lowest possible price the dealership could offer, and the salesperson suggested that I should go to another dealer if I wanted a better deal. That was a good suggestion! I went to another dealer the same day and got the same vehicle WITH full power package for the same price that Broadway wanted for bare bones. Broadway salesperson did not seem to care if I became a customer of theirs or not, and she was condescending, suggesting that I did not understand the concepts of margin and compared shopping for a Yaris to trying to get a better price at Nordstrom (??????) I will never go back to Broadway Toyota. More
by pdxrn
Employees Worked With
Nikki Larson
April 07, 2011
The car buying experience was great. I haven't bought a car for a long time and really dreaded it honestly. However, i never felt any pressure at Broadway Toyota. Nikki was very friendly, helpful and kno car for a long time and really dreaded it honestly. However, i never felt any pressure at Broadway Toyota. Nikki was very friendly, helpful and knowledgeable in the process. Both my wife and I drove the Highlander on different days without any pressure to "settle the deal" then and there. This was a stark contrast to VW Herzog Meier where we were forced to sit and wait and finally be told they wouldn't give us a price because we weren't willing to buy right then and there. Typical BS. Go to Broadway Toyota and see Nikki if you want to avoid this treatment. You won't be disappointed. More
by knighjoh
Employees Worked With
Nikki Larson
April 07, 2011
After test driving a Prius, Corolla, and regular Camry I tried the hybrid Camry. I enjoy the feel and economy of this car. I want to understand more about how much the battery contributes to propulsion, a tried the hybrid Camry. I enjoy the feel and economy of this car. I want to understand more about how much the battery contributes to propulsion, as the engine comes on at very low speeds. Also if shifting into "B" is advisable over using the brakes when slowing or going downhill. Is this a better way to recharge the battery than braking? More
by alford55
Employees Worked With
Kenny Khzam, Kenny Khzam
April 07, 2011
The customer service was very friendly and worked hard to meet the wants and needs of the customer. Mr. Khzam was experienced and informative of the car bying process. I also like they way he would continu meet the wants and needs of the customer. Mr. Khzam was experienced and informative of the car bying process. I also like they way he would continually check back with us althourgh the process and even after the close of the deal; making sure we were totally satisfied with out purchase and to see if we had any other questions. More
by vsanders
Employees Worked With
Kenny Khzam, Kenny Khzam
April 06, 2011
Our business purchases a new or used truck every 6-8 months. This was by far the quickest, most professional, and definitely satisfying car buying experience I have ever had. Matthew has to be one of th months. This was by far the quickest, most professional, and definitely satisfying car buying experience I have ever had. Matthew has to be one of the nicest salesmen I have ever met, Leslie put together some great prices in a matter of minutes, and Dewey finished off the transaction very professionally. We spent less than 60 minutes at the dealership. Broadway Toyota definitely knows how to treat a customer! They have made buying a car fun again. Terry More
by lawnsrus
Employees Worked With
Matthew, Leslie & Dewey
April 02, 2011
We were looking at the new Rav4s in the back parking lot when Sayed approached us and offered us help. We found a lower priced rav4 than the rest of the rav4's in the lot which we liked but it was the ugly when Sayed approached us and offered us help. We found a lower priced rav4 than the rest of the rav4's in the lot which we liked but it was the ugly greenish/gold color. We took a test drive and after that Sayed found the color we liked (Silver) and took us through a hassle-free process to purchase the car. We thought he was honest, friendly, knowledgable and not pushy at all. The finance guy Jeff Fisher took us through the financing which is usually the part we hate most because they try to push the warranties on you, but after we said no the first time and after refusing his counter offer he let us go painlessly :) After the finance guy Sayed had the car washed with a full tank of gas waiting for us outside and went over all the features for us. We were on our way home with our first brand new car after that and give Sayed and Broadway Toyota a 5 star experience. Thanks, Tram & Tram More
by Tram
Employees Worked With
Sayed Hasanein and Jeff Fisher
March 31, 2011
Matthew was excellent. He was personable, friendly, informative and very low pressure. We felt very comfortable with him. Leslie was so professional and great to work with on the negotiation. We wer informative and very low pressure. We felt very comfortable with him. Leslie was so professional and great to work with on the negotiation. We were pleasantly surprised at how easy everything went. We were so happy with our experience, that we went back and bought a second car 2 weeks later. I would recommend this dealership to anyone. We have bought a lot of cars over the years and have never had such a pleasant experience. Thank you Matthew, Leslie and thank you Broadway Toyota! More
by timnkris
Employees Worked With
Matthew and Leslie
March 29, 2011
Sayed was a very good sales associate. He was very polite, friendly, knowledgeable about cars, and he was willing to answer any question i was asking him. He made me to have a great experience buying polite, friendly, knowledgeable about cars, and he was willing to answer any question i was asking him. He made me to have a great experience buying my Toyota Rav 4. i would recommend Broadway Toyota for everybody. More
by chichidula
Employees Worked With
Sayed Hassanein
March 27, 2011
We had a great experience working with Heather to buy our new car. I had originally begun my search with the Costco auto buying program but was quickly able to negotiate a far better deal through the intern new car. I had originally begun my search with the Costco auto buying program but was quickly able to negotiate a far better deal through the internet sales department. As we exchanged emails to negotiate price and find exactly the car we wanted, Heather was prompt and courteous and took good care of us throughout the process. Buying a car from the "sharks" that work the sales floor can be a grueling experience. Heather and the internet sales dept. were much more pleasant to work with. More
by MrV
Employees Worked With
Heather Jensen
