Toyota of Plano - Service Center

Good service In toyota of plano my dealership mr. MOE helped us through everything.he explained and traslate parts my family cant understand and I'm happy with hes In toyota of plano my dealership mr. MOE helped us through everything.he explained and traslate parts my family cant understand and I'm happy with hes service.?? More

Always excellent! Just had a collision repair. Great service. Ken the new service agent was caring and helpful. Even responded to a text message on his day off. Just had a collision repair. Great service. Ken the new service agent was caring and helpful. Even responded to a text message on his day off. More

Friendly amazing service We went to get our old Prius serviced. But Sama Hawileh showed us a lease plan on a new Prius that fit our budget. Everyone at this dealership was v We went to get our old Prius serviced. But Sama Hawileh showed us a lease plan on a new Prius that fit our budget. Everyone at this dealership was very helpful making leasing a new car essentially painless. More

Efficient & flexible Jordan is on the ball. Great communication, and goes to bat for his customers. Have worked with him several times, doesn't return the car until are co Jordan is on the ball. Great communication, and goes to bat for his customers. Have worked with him several times, doesn't return the car until are concerns are addressed. Had a pesky malfunction with my bed extender and he worked his contacts through the dealership and beyond to solve. More

David Walc and Cab service excellent Wow David Walc provided great service during my Rav 4 car's service. He explained me all the parts replaced in my car and also the future consideratio Wow David Walc provided great service during my Rav 4 car's service. He explained me all the parts replaced in my car and also the future considerations. I got call from him once my car is ready to pick up. He sprinkled lot of information about the warranty and things need to take care of. He is A1 Service Specialist!! I forgotten about the one provided Cab Service - He is very polite and gave tremendous service - Dropped and picked from my entrance of my office building on headquarters dr, Plano.. Thank you TOYOTA OF PLANO!! More

Service department couldn’t even diagnose a bad battery I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the ba I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. At one point the advisor said ‘I’m spit balling here, but…’ Spit balling isn’t a phrase you want to hear about a brand new car. He said I shouldn’t have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didn’t know why Toyota of Plano didn’t replace the battery. The service advisor there was wonderful. They replaced the battery and I haven’t had any issues for the past 2 weeks. Moral of the story – use Toyota of Grapevine, not Toyota of Plano. Toyota of Plano is moving to be closer to the new Toyota headquarters; they better get their act together. This level of quality won’t cut it with corporate executives. There should not be such a drastic difference between the quality of one dealership and another. More

Service beyond expectation I originally had to replace the radiator in my Landcruiser in February 2013. In March of 2015, the radiator that was replaced began to leak again. I w I originally had to replace the radiator in my Landcruiser in February 2013. In March of 2015, the radiator that was replaced began to leak again. I was frustrated that I was looking at paying for a new radiator all over again only two years from the original date of the install. I decided to email Rusty Gentry at Toyota of Plano and asked if there was anything they could do to help me out on labor to replace it again. Much to my surprise, they did. Paul Parsley called to let me know that they would pay for all of the labor and all I had to do was pay for the part. This was beyond my expectation since the part and the labor was both out of the warranty period. I have taken my car to Toyota of Plano for the last 10 years and will continue to do so as long as I own this vehicle. I have left a review of Yelp as well. Thank you Rusty, Paul and Dylan for taking care of this issue. More

Alternator change turn out hood strut broke xxx!! Brought my 2008 Camry to have an alternator change.they charge $718 and some change. It took more than 4 hours to do it. Before I left the dealership Brought my 2008 Camry to have an alternator change.they charge $718 and some change. It took more than 4 hours to do it. Before I left the dealership I open the hood to see the workmanship and I discover that the strut on the hood is not working. Went back to the guy on the service and he said thats because of the cold weather. xxx.. He called the service manager and told about it, and the manager said the same thing. SHAME ON YOU.. To think that the hood strut works perfectly before I came to their service dept. Anyway I have to check my alternator tomorrow if they really change it to a new one cause I doubt it. We'll see. Definitely I will not recommend to anybody this dealership TOYOTA OF PLANO... More

Disappointed We had great experience with Kash, and got a good deal from Toyota of Plano on our new Highlander! Would recommend Kash to anybody who wanna have pain We had great experience with Kash, and got a good deal from Toyota of Plano on our new Highlander! Would recommend Kash to anybody who wanna have painless and straight forward purchase experience. Keep a good job Toyota of Plano. P.s. After about 6 months, just wanted to make a quick update on our experience with Kash. He followed up with us about our experience with a new purchased Toyoyta about three times within a month of a purchase with questions like if everything is going well with the car and so on, but when after about 5 or so months we really needed him for some assistance with reordering a service brochure that was lost by service department of Toyota of Plano during first oil change and left him three or four messages on his phone voice mail and also wrote him an email he never responded. Never. I tried to call him again about a week ago about the same thing (because it takes forever to order that service brochure as I have been told by service associate from Toyota's headquarters, he didn't get back to me at all. So I can't consider this as an excellent performance of a sale associate anymore and would just downgrade it to 2 stars (average). Update (1/10/2016): Had the same disappointing experience with David Walc. They (Toyota of Plano) just don't return calls, emails when you need their assistance. More

Post car-buying experience just as good as first experience! I recently bought a 2011 Toyota Camry from Jacoub Oueini and had a fantastic experience. After buying my car I had one maintenance issue. I called Jac I recently bought a 2011 Toyota Camry from Jacoub Oueini and had a fantastic experience. After buying my car I had one maintenance issue. I called Jacoub and he scheduled an appointment that day. My issue was resolved in less than an hour. While I was there I told Jacoub I was having trouble setting up the Bluetooth in my car. He volunteered to help me and took time away from his busy schedule and possible future sales with other customers to make sure I received the best service. When Jacoub and I still couldn't figure out the Bluetooth, he took me to the Toyota of Plano New Car lot across the street where Mustafa Al-Far also volunteered to assist me. We still couldn't figure out the problem but Jacoub didn't give up! He asked manager Faz Imam to help. After several tries, Faz was able to sync my phone with the car. It actually ended up being a problem with my phone and not the car! I was blown away by the amount of time that all three of these gentlemen spent to make sure I had the best Toyota experience possible. They knew there was not an additional sale involved but simply wanted to take care of a Toyota customer. If you read my previous review, you'll see that I do not enjoy the car shopping/buying experience. Toyota of Plano has completely changed this for me and I am deeply thankful! More