Toyota of Plano - Service Center

Service today was horrible from the time I arrived to the time I left. I arrived at my appointment time at 11a. My assigned Service Advisor was Leandro Gonzalez who should be fired immediately. He has poor c time I left. I arrived at my appointment time at 11a. My assigned Service Advisor was Leandro Gonzalez who should be fired immediately. He has poor customer service and is a liar. He did not greet me, examine my car, go over my profile to see what services are needed. I waited 15mins after arriving and had to go to another advisor to let them know I have not been helped. I sat at the dealership for over 2hrs and car was not ready so I told Leandro that I needed to leave as I had already been there too long. He goes to the back and drives my car to the front. My car was missing a hub caron the front driver tire and he lies and say I brought my car there without it which is a lie, please watch security cameras that will show my hub caps on driver side was on there when I arrived. The manager Bob comes and put a new hub cap on. I will not be returning and will be letting everyone know the type of service I received and to be aware. I dont know if I even got my oil changed and car inspected nor do I feel say as the way I brought my car for a simple multi point inspection was not done. I came December 2019 got an oil change and Leandro stated I needed another oil change without reviewing my profile or even going over the checklist with me to advise if my car needed anything. LEANDRO DID NOT DO HIS JOB AND SHOULD BE TERMINATED AS HE IS BAD REFLECTION FOR TOYOTA OF PLANO More

This is my 3rd Toyota and I am so disappointed in the service department. I bought the new rav 4 back in September 2019 and it make a weird noise. I have taken it in twice and they could not find anythin service department. I bought the new rav 4 back in September 2019 and it make a weird noise. I have taken it in twice and they could not find anything. I don’t believe they are really taking the time to look. I plan to sell the car soon. They service act like they do not care. Believe customers do not come first. Buy somewhere else. I never buy from them again! More

Worst Dealership Experience of My Life This is truly the most unprofessional Toyota I have ever encountered. It astounds me that this is now supposed to be the headquarters of Toyota, becau This is truly the most unprofessional Toyota I have ever encountered. It astounds me that this is now supposed to be the headquarters of Toyota, because the people that work there have no respect for customers shopping for a brand new car or those who already have the misfortune of owning one of their cars. A few weeks ago I got a flat tire very close to the Toyota dealership about an hour before they closed. When I called to see if I could bring the car in (even if they didn't look at the tire until the next day) but just so I didn't have to drive 15 miles away on the donut just to take it there the next day, the receptionist was so incredibly rude. It's one thing to say that isn't common practice, but it is another to be so dismissive and disrespectful to a paying customer. The next day I called again to see if I could bring the car in. (As a side note, the tires were bought from Toyota so they are under warranty) when I spoke to a different person the next day he said "Warranty isn't a thing..." I ended up taking the car to Toyota of Richardson, which is 40 minutes away from me just because I hated the idea of paying these disrespectful people to fix my car. I'm truly disappointed in Toyota, as we have had so many Toyota cars, but each time I interact with someone at this location I am reminded why it is an unfortunate excuse for a business. A few weeks prior to this, my family and I were searching for a new car for my uncle. We made the poor decision to try Toyota of Plano. While the saleswoman was running around like a headless chicken, we were waiting in the parking lot for a total of 3 hours. In this time, there were at least 2 instances where she disappeared for more than 30 minutes at a time. Car dealerships are supposed to convince you to buy their cars, not send you running in the opposite direction. This location is so nice, new, and so close to my house but unfortunately a business cannot be run by a shiny building. It has to have people functioning inside that have some ability to interact with, and sell to customers. I truly would never do someone the disservice of recommending this location to them, and I highly recommend avoiding this joke of an establishment by any means necessary. More

Greg Cash is a jerk! What a rude experience I had with this guy Greg Cash. I've never had such a bad experience at a dealership in my entire life. Talking down to me when What a rude experience I had with this guy Greg Cash. I've never had such a bad experience at a dealership in my entire life. Talking down to me when I asked a quesiton? Really? More

The best sales man ever. Thank you very much. I will bring my frieds and family I bought nice camry l love it l recommend bring my frieds and family I bought nice camry l love it l recommend More

finished work on time first time going to the new facility. friendly staff. timely execution of work. service personnel (Cavan) listened to my concerns and addressed it first time going to the new facility. friendly staff. timely execution of work. service personnel (Cavan) listened to my concerns and addressed it to the extend possible. More

Worst Service Department ! Worst Toyota Dealeship in the United States. Last week i went to the delaer for my RAV4 maintenance and check the issue with my key. Service Advisor Worst Toyota Dealeship in the United States. Last week i went to the delaer for my RAV4 maintenance and check the issue with my key. Service Advisor was telling he will take care of everything. He never called me about the service has been done. I have to call the dealer and confirm my car is ready for pickup and the key issue not fixed but they charged me everything. Today i couldn't open my trunk and key was not working. This dealer is next to Toyota US Headquarters and its a big joke :( I will not goto thihs dealership again and going to dispute my credit card charge. More

Great Job Very courteous and helpful. He handled both our 2017 Camry and our 2015 RAV4 in a timely manner. Did a great job! Thank you for getting us out as you Very courteous and helpful. He handled both our 2017 Camry and our 2015 RAV4 in a timely manner. Did a great job! Thank you for getting us out as you soon as you could. More

Great service and I got what I wanted Shontell told me that she could get me in a car and that’s exactly what she did and I’m honestly grateful for it. She’s a great sales person and I’ll Shontell told me that she could get me in a car and that’s exactly what she did and I’m honestly grateful for it. She’s a great sales person and I’ll be referring more people to get a car through her More

Completely satisfied! I recently had some work done on my 2000 4Runner. I bought the car new, and it has over 300,000 miles on the odometer. It was idling roughly, and Chri I recently had some work done on my 2000 4Runner. I bought the car new, and it has over 300,000 miles on the odometer. It was idling roughly, and Chris assured me they would find the cause. His team was able to identify the problem and fix it, and I am happy that my trusted 4Runner is running smoothly again. It was a decent-sized job, and throughout the entire process, Chris kept me updated and informed, and was extremely respectful. He even worked with his boss to honor a promotion I found from another local Toyota dealer to reduce the price. I don’t usually keep my service advisor’s card, but I will be asking for Chris on my next visit. Thank you! More