Toyota of Plano - Service Center

I needed warranty service before a road trip and they fit me in late day me in late day More

first off. .. I love my new 2025 Toyota Land Cruiser! My experience with the sales process was good. No complaints there... Now, 3 months later, I had my firs .. I love my new 2025 Toyota Land Cruiser! My experience with the sales process was good. No complaints there... Now, 3 months later, I had my first encounter with this dealership's service department and let me tell you.... I was NOT impressed whatsoever! I drove in to the service department like I've done with our Lexus and Audi cars that we own, expecting the same kind of top end service that we receive from those dealerships. What I got was... nothing. No Greeting. Not even an acknowledgment. I stood there watching employees walk right past me. I waited, thinking they were just busy. After about 10 minutes of standing there... still nothing. I walked into the service department offices, expecting a "what can we do for you?" from somebody. Still, Nothing. I watched people sitting at their desks doing nothing and they could have cared less about me. So, I left and walked next door to the sales floor and asked the front desk if there was anyone available from CS to help me. To make a long story short, they had to walk next door to the service department to get someone to help. The person who was asked to help me seemed bothered to be told to help me and it showed in his attitude. I took my car and left. I'm going to have to find another place to take my car where service means something.... Buyer beware! Buy or car from this dealership but don't service your car there. You'll be very DISAPPOINTED! More

The service was quick and courteous. They gave me some options on recommended additional services They gave me some options on recommended additional services More

Everyone I have dealt with has been very supportive and helpful. They are always willing to answer any questions I may have and offer suggestions that may help. helpful. They are always willing to answer any questions I may have and offer suggestions that may help. More

Excellent service! Friendly staff and efficient service. They had me in and out in no time. 10/10 would recommend Friendly staff and efficient service. They had me in and out in no time. 10/10 would recommend More

Extremely comptreent and knowledgeable staff. Easy to contact and get appointments. On time service and quick turnaround. Promises made; promises kept Easy to contact and get appointments. On time service and quick turnaround. Promises made; promises kept More

When I call for make it an appointment is easy . The service, and the attendant is very good. God bless you The service, and the attendant is very good. God bless you More

Good take care of customers with professional staffs. Highly recommended for better care of your vehicle for peace of mind. Highly recommended for better care of your vehicle for peace of mind. More

Easy check in and prompt service. In and out in about an hour. Excellent service advisor. In and out in about an hour. Excellent service advisor. More

A nice,well organized prime location Salesman sales managers are knowledgeable kind enthusiastic well trained people. I like them managers are knowledgeable kind enthusiastic well trained people. I like them More