Toyota of Pharr

Bad Service I am very disappointed with this dealership. When they're trying to make a sale they are very helpful but once your vehicle needs service repairs yo I am very disappointed with this dealership. When they're trying to make a sale they are very helpful but once your vehicle needs service repairs you have to wait for them to have an opening in order to have you car checked and most of the time their answer is there's nothing wrong with the car. Never again will I purchase a vehicle from there. More

Misleading Sales & Crazy Maintenance Prices. I'm very upset with deal and their practice of customer service. I'm very positive that I will never buy from Frank Smith Toyota or any Toyota dealer. I'm very upset with deal and their practice of customer service. I'm very positive that I will never buy from Frank Smith Toyota or any Toyota dealer. When I went in, to purchase my car I made sure I told finance; I wanted to be covered in case anything happened to my car. This was so parts and labor would not cost an arm and a leg, b/c it's foreign. To my knowledge, I purchased an insurance that would help with that. Today my car went in with a problem and just to take off the tire and hubcap it would cost me $110 then parts would be extra. The insurance I purchased does nothing and the guarantee I was told about are empty words. When I asked to speak to a manager, I was denied, I was told I had to go look for one. I didn't get paper work nor a name. I will never go with such a dealer nor go with foreign vehicles. Irma Gonzalez More

poor customer service and attention Bad experience with Internet sales manager Raul Luna. I don't know if he is just too busy or what. First time I went, gave him heads up that I wou Bad experience with Internet sales manager Raul Luna. I don't know if he is just too busy or what. First time I went, gave him heads up that I would be there and well the power went out and he couldn't show me vehicle. 4 days later, give him heads up that I will be there, car was sold. OK, please show me other Avalons and 4 runners. He states, "I'll be right back!", 20 minutes later he is no where to be found?! They just leave you waiting.... I think I am just going to find myself a nice Honda, I really wanted to find a good Toyota, but the Customer Service is just not there. I just don't know what the problem with this dealership is, there were 20-30 employees sitting there doing nothing and the front store secretary was snoring as she was falling to sleep. Poor service, poorly run business. Quite distasteful and sours the whole experience. More

Dangerous used Tundra sold They sold me a used truck with the rear differential bent. Unwilling to help with the $4000 repairs needed. Not safe I already lost control once on th They sold me a used truck with the rear differential bent. Unwilling to help with the $4000 repairs needed. Not safe I already lost control once on the freeway. Manager offered to trade it back but I would pay $5000 for trading it in. I was robbed and put in a dangerous truck. More

Great experience Everyone was very friendly and helpful. Made me feel like family through the entire process of buying my first car. I would totally recommend this dea Everyone was very friendly and helpful. Made me feel like family through the entire process of buying my first car. I would totally recommend this dealership. More

A happy customer My recent experience with Frank Smith Toyota was excellent. Great service and courteous salesperson. Eddie Guerra was professional and made the purcha My recent experience with Frank Smith Toyota was excellent. Great service and courteous salesperson. Eddie Guerra was professional and made the purchase easy. The financing process was surprisingly less complicated and hassle free than what I expected. Thank you so much. More

I purchased a vehicle here last week, and after I left with the vehicle I have received no contact as to what my next steps are. I was given no copies of any paperwork, or informed of when I could expect with the vehicle I have received no contact as to what my next steps are. I was given no copies of any paperwork, or informed of when I could expect to get them. I had to go in and try and figure things out myself after calls to the dealership left me with unanswered questions. I left the dealership with still unanswered questions and haven't been contacted from my salesperson or the financial representative I worked with. Apparently, customers aren't number 1 at Frank Smith. More

I would have to say that did good job and Mario(sales) did a great job of attending to me. Overall they are quick and friendly and Mario was honest. I would recommend Frank Smith again to friends and fam did a great job of attending to me. Overall they are quick and friendly and Mario was honest. I would recommend Frank Smith again to friends and family. Also the fiance department was good to me as well. More

The customer service is awesome!! The environment is friendly, Genaro Davila is not a aggresive salesman worried about making a sale, he is intrested in the customers (my) intrest, he is not the type of friendly, Genaro Davila is not a aggresive salesman worried about making a sale, he is intrested in the customers (my) intrest, he is not the type of salesman that nodes and smiles when being talked to and pertends to listen when he's not, Mr. Davila listens to what is expected from a purchase. Making the purchase of my 2013 Hyundai Sonota was a smooth & stress free descision, thanks to Mr. Davila. When explained about the APR% & monthly payments Julio Martinez couldn't have done better job, he broke it down to be clearly understood. Usually dealing with the finance department with the signing of papers for the purchase on a vehicle is the most uncomfortable and time consuming, not with Mr. Ruiz, it wasn't just here's a paper sign, all was explained & done quickly. The purchase of My 2013 Hyundai Sonota was a very pleasant experince. Both Toyota & Hyundai are under the Frank Smith Dealership BUT I WOULDN'T Change My Hyundai Family for nothing in the world. More

This dealership is HORRIBLE. I WILL NEVER TAKE MY CAR HERE EVER AGAIN. Yes, I will admit that the staff may be friendly and the facility may be nice and Toyota may TRY as hard as their determined little HERE EVER AGAIN. Yes, I will admit that the staff may be friendly and the facility may be nice and Toyota may TRY as hard as their determined little hearts might, but none of that even BEGINS to take the edge off of the RIDICULOUS price repairs for my car and the lack of decent service I experienced while working with this dealership. I had taken my toyota in and it was diagnosed with two leaking breaks on the backwheels, a leak in the engine, and a leak in the water coolant which added up to a whopping $2,700.00. I thought for certain that they were joking! Was the sealant they were using on my car taken from the Hubble Space telescope and I had to pay for the rocket fuel they needed to get there? Or was it from Tony Stark's Iron Man suit? Was I on Candid Camera? Even worse was that I didn't even get my car on the projected day and I did not even receive any form of notification. Does this dealership think I can put my life on pause? Do they believe that just because I don't have my car I magically don't have to run errands of my daily life or go to work? Because let me tell you that it certainly, definitely, absolutely, positively, unconditionally, unequivocally, irrefutably, undoubtedly DOESN'T. I AM SEVERELY DISAPPOINTED IN THIS DEALERSHIP, especially since it tries so hard to project a professional, customer-friendly front. I was tragically misleaded! More