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Toyota of North Miami - Service Center

Miami, FL

4.4
119 Reviews

119 Reviews of Toyota of North Miami - Service Center

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June 16, 2020

I was getting crazy high quotes on counter of parts , good thing is I went online and for my surprise they have an online parts department at the same dealer ,but they don’t work together , for my surpr More

by Arnold
Recommend Dealer
Yes
Employees Worked With
Sebastian
December 04, 2019

It’s always a good experience when I take my car for maintenances to Toyota of North Miami. Juan David my service advisor provided me with the greatest experience as always. Thank you for taking the ti More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Juan David Hernandez
October 18, 2019

It's really nice and friendly place to come for your car.Jean make me feel that i don't have to worry about anything just relax and everything will bw taken care of. More

by Zico
Recommend Dealer
Yes
Employees Worked With
Wesbert-Jean
August 07, 2018

DON'T TRUST THEIR QUOTE WARNING! DO NOT TRUST the quotes for service they give over the phone. Service advisor, Ledon Bramwell, lied to me on the phone to get me in and then More

by jpat
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Ledon Bramwell
May 22, 2018

Telling lies just to get you into the dealership I called to schedule a sticky dashboard change service. On the phone lady told me, that my car is qualified for this. I scheduled an appointment for 1 More

by Alex Vozrud
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gary Haim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge pelayo
December 11, 2017

Alfredo Amazing service, they were very easy to work with and always made sure our stay was pleasurable. Very enthusiastic and hard working people. Kory Kearn More

by Aacena23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kory Kearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2017

Careless mechanics I purchased my Toyota from this dealership. On my 4th oil change, careless service technitians did not put the right amount of oil, actually 2 1/2 qua More

by AlexTacoma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Antoine Kerlinst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2017 -

Toyota of North Miami responded

Sorry to hear that. Please see Antoine when your next service is due and the oil change will be complementary for your troubles.

August 30, 2017

Amazing Service I want to thank Rafael Quintana for the excelent work and customer service ever he was very helpful and answer every question. Thank for finding me More

by janet0987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2017

Service manager does not believe in loyal customers Service could care less if you come to them or not. Management doesn't back what employee says. Not loyal to loyal customers. They really need to valu More

by Washington G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2017 -

Toyota of North Miami responded

I am sorry you feel that way but I can assure you that ALL of our associates value our customers. Please email me your contact information so we can discuss your situation in further detail. efriedman@toyotaofnorthmiami.com

May 05, 2017

Poor service, poor feedback and customer comunication. Great problem in customer service section feedback in Florida "Toyota of North Miami" and strong dissatisfaction with the service I received. I attac More

by Vyacheslav Murmanov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 05, 2017 -

Toyota of North Miami responded

I am sorry our service director did not follow up with you. Please email me your contact information to efriedman@toyotaofnorthmiami.com and I will make sure your concerns are addressed.

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