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123 Reviews of Toyota of North Miami - Service Center
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June 12, 2015
Finally: honesty and professional. Service I can trust Frank Garcia was a pleasant surprise. It feels great to now have a service consultant I can trust! Will be returning for all future service Frank Garcia was a pleasant surprise. It feels great to now have a service consultant I can trust! Will be returning for all future service More
by styznip
Employees Worked With
April 10, 2015
BAD EXPERIENCE WITH OIL CHANGE I visited this dealer on Tuesday April 7 2015 to have an oil change done on my 2001 tacoma. I was told that it would take more than 2 hours to do the I visited this dealer on Tuesday April 7 2015 to have an oil change done on my 2001 tacoma. I was told that it would take more than 2 hours to do the oil change when I inquire why would it take that long I was told that the dealer was very very busy performing oil changes. I waited for more than 2 hours for the oil change to be done. The following day I went under my truck to check the drain coolant plug on the engine block and I noticed the oil filter was very very dirty which did reflect a filter with only 20 miles after been replaced the previous day. I knew at that moment something was not right so I drove back to the dealer and explain to the service advisor my concern. They looked at the filter and took my car back to the service area. I then asked to speak to the service manager Mr.Richard Martin. Mr.Martin told me he already knew what happened and he was disappointed that something like this happened which in fact my filter was not replaced. They handled the situation very nicely; they apologized for the mishap. My filter was replaced and the money I paid for the oil change was refunded. I also was offered to have my next oil change done for free. I'm not going to try to find out why the filter was not replaced from the beginning. But I do remember them saying that oil changes take more than 2 hours because they are very, very busy doing oil changes. And maybe this is the reason why the technician forgot to replaced my oil filter as they are hurrying to get the job done. Just maybe this dealer needs more personnel to do oil changes so technicians are not in a hurry doing oil changes and customers will not have to wait more than two hours. Maybe, don't know. Wilmer. More
by Wilmer
Employees Worked With
April 07, 2015
Slow, poor service scheduling After having made an appointment, I had to wait 2.5 hours for an oil change. When I arrived I was told it would take 1.5 hours. When I asked why so After having made an appointment, I had to wait 2.5 hours for an oil change. When I arrived I was told it would take 1.5 hours. When I asked why so long, I was told that others were also scheduled and were ahead of me. After 2 hours I was now late for an appointment, and I had to pester the service adviser to expedite the service, which was finally completed after another half hour. You get the impression that the customer comes last at this dealership. I will not return. More
by flix58
Employees Worked With
He did not give me his name
March 16, 2015
Too long for my first oil change experience I was there on Jan 19 2015 for my first oil change of my Corolla 2014..Service manager was friendly but staff was Not..I arrived the first at 0630 am I was there on Jan 19 2015 for my first oil change of my Corolla 2014..Service manager was friendly but staff was Not..I arrived the first at 0630 am and wait until 0700 am of course..Staff asked me for my papers NO good morning or hello..As a mater of fact they greet the person who arrived at 0715 after me ...Finally at about 0930 am this person told me my car was ready but the staff who supoused to hand me the car with my keys refused to give me the keys because numbers didnt match on the papers..Manager had to go back and told to them and told them everything was OK. I dont understand why took that long for a rotation and an oil change when I was the first in line.It took also that long on Jul 25 2014 for my first 5000 miles rotation...Still is free in the toyota plan so I cant complaint but I will recommend to speed up the process when U see people eating breakfast in the cafeteria and some work waiting..!! More
by metalcuban
January 21, 2015
Routine service professionals done, weak customer service I brought the car for a routine service. There were no issues, so it is hard to judge workmanship. Everything was done and there have been no proble I brought the car for a routine service. There were no issues, so it is hard to judge workmanship. Everything was done and there have been no problems since. The car was returned to be clean, including an exterior wash. I specifically set the appointment when they were not busy and told them I would wait. They still estimated 1 ½ - 2 hours for maintenance that takes 30-45 minutes. I think it is Toyota that has the system of advisors. When you bring the car for service, you are assigned to an advisor who in theory is responsible for the process. In my case after waiting two hours with no update or communication, I looked for the advisor and found his desk empty. apparently he had gone to lunch and did not bother to turn my paperwork over to anyone else. I found another advisor who found the paperwork on his desk for who knows how long. That is poor. More
by CalpulliS2
Employees Worked With
No idea who the advisor was
January 07, 2015
Horrible service!!! Waited 15 min for assistance. No smile no hello. Had to demand they bring out my car after 2hrs. Which they didn't even start working on. Thumbs down Waited 15 min for assistance. No smile no hello. Had to demand they bring out my car after 2hrs. Which they didn't even start working on. Thumbs down 100% crappy service. More
by Leo
Employees Worked With
Don't remember
November 30, 2014
Will never go there agaiN! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! More
by alileiro
Employees Worked With
November 19, 2014
Thanks Robertho!!! Thanks to Robertho's kindness I left pleased instead of PISSED! I got their at 7:00 am to have my car serviced. I did not have an appointment but that Thanks to Robertho's kindness I left pleased instead of PISSED! I got their at 7:00 am to have my car serviced. I did not have an appointment but that's why I got there early. A gentleman did the startup info and asked if someone had helped me before, I said yes Robertho. I didn't realized that I had to sit and wait 2 hrs before anything was done to my car. When Robertho arrived I was PISSED. He did the paper work and had my car done in 45 min. Thanks to him I was able make my next appointment. Thanks again to Robertho!!! He made my day!!! I really appreciate him. More
by Warday65
Employees Worked With
November 01, 2014
Took my car in for service Took my car into service November 1, 2014 my experience was very pleasant everybody was very professional and friendly and made you very comfortable i Took my car into service November 1, 2014 my experience was very pleasant everybody was very professional and friendly and made you very comfortable i've been to many different dealers before and this is probably the best experience I have ever had at a dealership I highly recommend North Miami Toyota More
by skydive
Employees Worked With
Wendy Morillo, Roberto Nieves
April 19, 2014
Amazing Individual Diango is more than just an employee at Toyota. He has gone above and beyond to make sure I am comfortable in the entire process at Toyota. He is extr Diango is more than just an employee at Toyota. He has gone above and beyond to make sure I am comfortable in the entire process at Toyota. He is extremely approachable and you can tell he loves what he does and not just collecting a check. Thank you so much Mr. Barreiro for taking your time with me and my needs. More
by chicalex69
