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119 Reviews of Toyota of North Miami - Service Center
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January 21, 2015
Routine service professionals done, weak customer service I brought the car for a routine service. There were no issues, so it is hard to judge workmanship. Everything was done and there have been no proble I brought the car for a routine service. There were no issues, so it is hard to judge workmanship. Everything was done and there have been no problems since. The car was returned to be clean, including an exterior wash. I specifically set the appointment when they were not busy and told them I would wait. They still estimated 1 ½ - 2 hours for maintenance that takes 30-45 minutes. I think it is Toyota that has the system of advisors. When you bring the car for service, you are assigned to an advisor who in theory is responsible for the process. In my case after waiting two hours with no update or communication, I looked for the advisor and found his desk empty. apparently he had gone to lunch and did not bother to turn my paperwork over to anyone else. I found another advisor who found the paperwork on his desk for who knows how long. That is poor. More
by CalpulliS2
Employees Worked With
No idea who the advisor was
January 07, 2015
Horrible service!!! Waited 15 min for assistance. No smile no hello. Had to demand they bring out my car after 2hrs. Which they didn't even start working on. Thumbs down Waited 15 min for assistance. No smile no hello. Had to demand they bring out my car after 2hrs. Which they didn't even start working on. Thumbs down 100% crappy service. More
by Leo
Employees Worked With
Don't remember
November 30, 2014
Will never go there agaiN! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! More
by alileiro
Employees Worked With
November 19, 2014
Thanks Robertho!!! Thanks to Robertho's kindness I left pleased instead of PISSED! I got their at 7:00 am to have my car serviced. I did not have an appointment but that Thanks to Robertho's kindness I left pleased instead of PISSED! I got their at 7:00 am to have my car serviced. I did not have an appointment but that's why I got there early. A gentleman did the startup info and asked if someone had helped me before, I said yes Robertho. I didn't realized that I had to sit and wait 2 hrs before anything was done to my car. When Robertho arrived I was PISSED. He did the paper work and had my car done in 45 min. Thanks to him I was able make my next appointment. Thanks again to Robertho!!! He made my day!!! I really appreciate him. More
by Warday65
Employees Worked With
November 01, 2014
Took my car in for service Took my car into service November 1, 2014 my experience was very pleasant everybody was very professional and friendly and made you very comfortable i Took my car into service November 1, 2014 my experience was very pleasant everybody was very professional and friendly and made you very comfortable i've been to many different dealers before and this is probably the best experience I have ever had at a dealership I highly recommend North Miami Toyota More
by skydive
Employees Worked With
Wendy Morillo, Roberto Nieves
April 19, 2014
Amazing Individual Diango is more than just an employee at Toyota. He has gone above and beyond to make sure I am comfortable in the entire process at Toyota. He is extr Diango is more than just an employee at Toyota. He has gone above and beyond to make sure I am comfortable in the entire process at Toyota. He is extremely approachable and you can tell he loves what he does and not just collecting a check. Thank you so much Mr. Barreiro for taking your time with me and my needs. More
by chicalex69
March 20, 2014
I did not have an appointment and was able to be serviced same day without an appointment! The service center was packed. Fabulous waiting area! Thank you same day without an appointment! The service center was packed. Fabulous waiting area! Thank you More
by jennifer0987
Employees Worked With
Robertos
March 14, 2014
Roberto was friendly, courteous and helpful. He was very thorough in explaining the necessary repairs. I came in with brake and steering problems and drove out with a car that felt like new. I look forward thorough in explaining the necessary repairs. I came in with brake and steering problems and drove out with a car that felt like new. I look forward to bringing my car in for regular service. Thank you. More
by marberman
Employees Worked With
Roberto Nieves, Roberto Nieves
March 01, 2014
I brought my Prius in yesterday due to the recall. Since I was not sure if my car was affected, I called and was told to bring the car to them. I was told that the car needed to be reprogrammed. This is the I was not sure if my car was affected, I called and was told to bring the car to them. I was told that the car needed to be reprogrammed. This is the second time that I have used this service center and I have been very pleased both times. Jorge (I don't know the last name) attended me very quickly and efficiently. He was very friendly and helpful... and also returned a very clean car!! I used to take my car to Toyota Kendall; but I am much happier with the service at this dealer. Keep up the good work!! More
by bkinMIA
Employees Worked With
Jorge/George
