Toyota of North Miami - Service Center

Awful It has taken me a while to wrote this review, because I thought they would address what happened to me there: 1. Went for Auto Butler and when I go It has taken me a while to wrote this review, because I thought they would address what happened to me there: 1. Went for Auto Butler and when I got home my car was full of this black tar or grease !! Called spoke to Wendy she explained that the machine was broken and that I wasn't the only person complaing. It cost me $80 to have my car detailed somewhere else. Have never gone back for auto butler. Waste of my money 2. Went in with a tire that was loosing air. They returned my car and said that the was nothing wrong. I insisted that I was facing to put air in the tire every 2 days. They assured me that they had removed the tire and placed in under water and that it was fine. I got home and discovered that this was a lie, that they had never removed the tire, and I know this because I put tie wraps on my tires and then I paint them with a solved paint to match the hubcap and that sane tie wrap was still in the tire. Called them and complained they apologized and said that a manager would call me back. Antionne alled me and apologized, he said to bring the car on and to send him. Went in the next day asked asked for Antionne, he apologized and admitted that they had in fact lied to me. He took my car and said he would repair the tire ASAP. While waiting for the car I decided to buy a Car Perfume. The Cashier asked me if I wanted a receipt and I said no it was not necessary. I put the Car Perfume in my purse and after a while I decided to go out to the show room to look around. This is when I was stopped by one if the men that work in the Parts Dept who told me that I needed to pay for the Car Perfume before going anywhere. I explained that I had in fact paid. That's when right then and there in the middle of the waiting area he made me opens purse and when he saw that I had the car perfume and raised his voice and asked for the receipt, I told me that I had told the Cashier that I didn't want a receipt, that it was only a $6 item. He proceeded to insinuate that if I didn't have a receipt then "I didn't pay for it". By now everyone is aware of what is happening and are looking at me like I'm a thief!! I walked to the front of the Cashiers line and asked her to please give me a receipt because I was being accused of stealing !! She did do and I walked the receipt of the guy and told me that I didn't appreciate being accused of being a thief. I went looking for Antionne and told him what had just happened. I was onviouksy very upset and crying. He apologized and had me wait in office until my car was ready. Before I left he said that someone would call me to go over what happened. I got a call from Wendy who said that she had reviewed the cameras and was appalled at what had happened and how it had been handled. She said she was going to speak to management to make sure this never happens again to another customer and she would call me and would "make this up to me" she said that she knew and understood that what ever they did it would never compensate me for their lies and most of all the humiliation that they had caused me. But that she would do her best to make it up to me. It has been over 5 months since this happened and I never heard fro anyone there again!! They simply don't care about their customers. More

Repair I went last Sunday on January 31 2016, they told me made the rotation, they never didn't. I have a Toyota Rav 4. And I bought my car 8 Month ago at th I went last Sunday on January 31 2016, they told me made the rotation, they never didn't. I have a Toyota Rav 4. And I bought my car 8 Month ago at the same dealer and they treat me like a don't care where you buy. Horrible service and they lie every time I go my car have something different ? They don't care the customer. That's wrong because money is not rain. I will never buy a car again More

Irresponsible Staff I went in for an auto butler service for the second time and was disappointed for the second time. I was promised transportation to my job, while they I went in for an auto butler service for the second time and was disappointed for the second time. I was promised transportation to my job, while they worked on my vehicle, and ended up being very late to work. Then, when I showed up to pick up my car, no one knew where it was - again. I kept being told that there were new workers, which is why no one knew where my car was. It was one thing for that to have been an explanation for the first time that this occurred, but by the second time it simply became a convenient excuse, which only served to further emphasize the level of blatant incompetence on the part of this particular dealership. They also kept saying that someone by the name of Wendy was "in charge." Doubt it. Needless to say, I was not pleased. At all. More

services its poor, take a lot of time and nor acurate As soon i get to the services, i took 2014 for light sensor tire ( witch was never fixed ), after 4 hours of oil change the service advisor tell me my As soon i get to the services, i took 2014 for light sensor tire ( witch was never fixed ), after 4 hours of oil change the service advisor tell me my car was involved in a front accident, he refer me to a collision department, i left really concern i went to a great shop for alignment and frame repair, after a long day my corolla was a wheel pull and alignment the big deal of toyota cost me only 124$ , the services in toyota was unaccurate, not profesional, I WILL NEVER DO SERVICE THERE AGAIN More

Best Toyota dealership in Miami! Steve, my service rep, went above and beyond my expectations!! I was coming from several years of bad service from Kendall Toyota and was thoroughly i Steve, my service rep, went above and beyond my expectations!! I was coming from several years of bad service from Kendall Toyota and was thoroughly impressed with everything about Toyota of North Miami--from Julio's (the technician) knowledge and service to the many amenities the dealership offered for customers waiting to have their vehicles serviced. This is my new Toyota dealership! More

Friendly and attentive servise . Mr. Oscar was very attentive and helpful . Service fast. I have two of my children with me , they have a good time in the playground . Staff friendly Mr. Oscar was very attentive and helpful . Service fast. I have two of my children with me , they have a good time in the playground . Staff friendly and attentive . More

Rude customer service I made an appointment for service for an oil change...I didn't wanted to wait while my car was in service, so I decided to take the free shuttle servi I made an appointment for service for an oil change...I didn't wanted to wait while my car was in service, so I decided to take the free shuttle service, James (the shuttle driver was excellent he got to my house really fast). The Service manager (Miguel) told me that when my car was going to be ready, he would call me, and that it would last around 1:45 min. After almost 4 hrs, I decided to call him to check on my car. He tells me(with an attitude and slightly rude)that he called and left me a voicemail. If I really had in fact received that call and voicemail, i wouldn't be calling to check on my car. I ALWAYS take my car to this dealer for service, and the last time, they assigned with this same guy (Miguel Lara) and both times, my experience has not been really pleasant (I just didn't took the time to write a review, but since this time is the same situation, I decided to say something) Overall, i think this is a good dealer, but they need to train their service managers to offer a better customer service. More

Poor Customer Services Once they sell the car you do not exist, can't get service or a phone call back. I've leased 2 cars with them and purchased one. After you leave the Once they sell the car you do not exist, can't get service or a phone call back. I've leased 2 cars with them and purchased one. After you leave the dealership, when you call for service or to speak with anyone, you get transfers 10 to 12 times, hung up on or sent to an answering machine. When you leave a message you never get a returned phone call. Tried to get my car serviced and check on a warranty policy I purchased with them for a used car, and every person I speak lacks common courtesy and an ounce of customer service. The customer service has progressively gone down the drain over the past year. My second lease ends in 5 months and I refuse to set foot in this dealership again. Should of learned my lesson with my last lease before I bought a car with them, they did a bait and switch on my turn in car value and tried to bill me an additional $2K in "added charges" claiming they only gave me an estimated value. When I called three times to discuss, they ignored my calls and it was not until I walked in with a copy of a paper written by one of their sales men that explained the details and firmly said we would not be billed any additional costs that I was helped. At first the team ignored my husband and just stating that the guy we bought the vehicle from was no longer there (only 2 months had past), then we made a huge scene, so the head of customer service came out and saw that we had something in writing so they took care of the "added charges". More

Very Satisfied I was very satisfied with professional and courteous service I received from David Rodriguez and the staff at Toyota of North Miami. The service is e I was very satisfied with professional and courteous service I received from David Rodriguez and the staff at Toyota of North Miami. The service is excellent. More

Incredible experience The atmosphere, the customer service, the waiting room, cafeteria., and the cleanliness. You name it....Toyota was on point in every area. What a plea The atmosphere, the customer service, the waiting room, cafeteria., and the cleanliness. You name it....Toyota was on point in every area. What a pleasure! I was pleasantly surprised. I look forward to getting my car serviced again. I actually felt as if I was an owner of a BMW. Great work!!!! More