Toyota of North Miami

Routine service professionals done, weak customer service I brought the car for a routine service. There were no issues, so it is hard to judge workmanship. Everything was done and there have been no proble I brought the car for a routine service. There were no issues, so it is hard to judge workmanship. Everything was done and there have been no problems since. The car was returned to be clean, including an exterior wash. I specifically set the appointment when they were not busy and told them I would wait. They still estimated 1 ½ - 2 hours for maintenance that takes 30-45 minutes. I think it is Toyota that has the system of advisors. When you bring the car for service, you are assigned to an advisor who in theory is responsible for the process. In my case after waiting two hours with no update or communication, I looked for the advisor and found his desk empty. apparently he had gone to lunch and did not bother to turn my paperwork over to anyone else. I found another advisor who found the paperwork on his desk for who knows how long. That is poor. More

Worst experience ever with dealership They did not deliver what they promised. Also, they had very bad attitude. Very rude and unprofessional people. Kory Kearney lied to us. My wife and They did not deliver what they promised. Also, they had very bad attitude. Very rude and unprofessional people. Kory Kearney lied to us. My wife and I couldn't believe that something like this still exist. We went to another Toyota dealership, had a very nice experience and we ended up with our new Toyota. It is very surprising that 2 Toyota dealerships can have such a huge difference. More

Horrible service!!! Waited 15 min for assistance. No smile no hello. Had to demand they bring out my car after 2hrs. Which they didn't even start working on. Thumbs down Waited 15 min for assistance. No smile no hello. Had to demand they bring out my car after 2hrs. Which they didn't even start working on. Thumbs down 100% crappy service. More

Worst Dealer in Florida My experience with this dealer was definitely the worst ever experienced when buying a car. It is well known that in the search for the perfect car, o My experience with this dealer was definitely the worst ever experienced when buying a car. It is well known that in the search for the perfect car, one undergoes a great deal of stress due to choosing the correct type that matches with the price. The key to success throughout this adventure is for the buyer to find a dealer that is trustworthy, patient and friendly in order to make the search better. When I went to Toyota of North Miami seeking the help of professionals to buy a car, they lied, disrespected me and stressed me in such a way that I decided to write this review and recommend to everyone to look for alternatives when buying a car. When I found a special price online I decided to go to the dealership immediately in order to purchase the car that I wanted. As soon as I arrived with the special price found online, the salesman made a face of disgust and began telling my husband and I that the price shown did not have included other fees. Since we were already there, and had driven a long way, we decided to go on with the purchase. When the time came to sit with the financial specialist, nothing was explained regarding the contract, we were asked to sign the documents that after hours of debate and negotiation, we decided to finally sign in order to finally go home. When giving the down payment for the car, my card was charged twice the amount without any explanation or authorization on my part. When a home, we reviewed the contract, we saw that the finance rate was totally wrong and had nothing to do with what we had agreed on. The next day I went to the dealer, I let them know that this problem had occurred; no one however was allowed to help me except a specific financial specialist who at the time was not present and for whom I had to wait for a period of four hours. When I let them know that I was wrongly charged twice, Kori, the dealer manager told us that they had noticed the transaction was charged twice, but that they had instantly issued a refund into my account. I have not yet received this refund, I have asked the dealership to please give me a receipt for this transaction and they seem to have none available. All they state is that the refund, due to holidays that passed is still processing and can take up to 10 days. Please be advised that the dealer did change the finance rate, however I had to go through a lot in order to be attended in a courteous and professional matter. Please try to find a dealership that respects and treats you with professionalism instead of choosing this dealer that cares very little about their customer’s satisfaction and cares of nothing more than to rob their customers. More

Will never go there agaiN! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! The worst service i have ever had!! David Rodriguez was so rude and unprofessional! Did not take care about me and he didn't listen me at all! More