Toyota of North Miami

Poor Customer Services Once they sell the car you do not exist, can't get service or a phone call back. I've leased 2 cars with them and purchased one. After you leave the Once they sell the car you do not exist, can't get service or a phone call back. I've leased 2 cars with them and purchased one. After you leave the dealership, when you call for service or to speak with anyone, you get transfers 10 to 12 times, hung up on or sent to an answering machine. When you leave a message you never get a returned phone call. Tried to get my car serviced and check on a warranty policy I purchased with them for a used car, and every person I speak lacks common courtesy and an ounce of customer service. The customer service has progressively gone down the drain over the past year. My second lease ends in 5 months and I refuse to set foot in this dealership again. Should of learned my lesson with my last lease before I bought a car with them, they did a bait and switch on my turn in car value and tried to bill me an additional $2K in "added charges" claiming they only gave me an estimated value. When I called three times to discuss, they ignored my calls and it was not until I walked in with a copy of a paper written by one of their sales men that explained the details and firmly said we would not be billed any additional costs that I was helped. At first the team ignored my husband and just stating that the guy we bought the vehicle from was no longer there (only 2 months had past), then we made a huge scene, so the head of customer service came out and saw that we had something in writing so they took care of the "added charges". More

new car Pablo Zuniga, thanks for your help your service was great,well informed through out the whole process thank you so much. Please thank all the other gu Pablo Zuniga, thanks for your help your service was great,well informed through out the whole process thank you so much. Please thank all the other guys for me every one was excellent. More

Really nice and CLEAN dealership!!! Unfortunately I was unable to leave with a car due to some personal criterias. Ronald Gaudin (my True Car Representative) was great and worked every a Unfortunately I was unable to leave with a car due to some personal criterias. Ronald Gaudin (my True Car Representative) was great and worked every angle to help me leave with a car and was great over the phone and inviting me over. The dealership was amazing compared to other Toyota Dealership. I never seen a work place where everyone was smiling like family!! More

Exceeded expectation...Bought Rav4 I recieved a million phone calls from many Toyota Dealers in South Florida after entering my true car information online. It was quite annoying! The o I recieved a million phone calls from many Toyota Dealers in South Florida after entering my true car information online. It was quite annoying! The one call I gravitated to was a young gentlemen Ronald Gaudin, from Toyota of North Miami. I would rather a hard working young guy to earn my business. Long story short, I came in with my TrueCare pricing and left with a Rav4 at a great monthly payment. The value of the dealership, customer service, friendliness, great quality vehicle made me buy. On the "Price, quality, service" wheel: I choose Quality & Service! More

I love my prius!! 6/2/15 I usually don't do this but man this guy was great! Ronald, explained the 2015 prius to the point where I had to get it over a Toyota camry. I let g I usually don't do this but man this guy was great! Ronald, explained the 2015 prius to the point where I had to get it over a Toyota camry. I let go the perception of what other people thought of the prius and made this investment for me. Super happy beyond belief. More

I bought my first car . It was a simple walk up to ask for a quote , but thanks to my sales person and thanks to the great deal he gave me I bought my self my first car .. It was a simple walk up to ask for a quote , but thanks to my sales person and thanks to the great deal he gave me I bought my self my first car .. More

Great Experience!!! Was just looking and Ronald Gaudin took the time to explain the different trims on a Camry. He has this cool tablet with Intell cars that answer ANY q Was just looking and Ronald Gaudin took the time to explain the different trims on a Camry. He has this cool tablet with Intell cars that answer ANY question about the car. I ended up purchasing a car that day. Was in the market for a while, his customer service encourage me to invest in a car that day. Thank you Ronald.! More

Very Satisfied I was very satisfied with professional and courteous service I received from David Rodriguez and the staff at Toyota of North Miami. The service is e I was very satisfied with professional and courteous service I received from David Rodriguez and the staff at Toyota of North Miami. The service is excellent. More

Casey Miller is a excellent salesperson I stop by Toyota Of North Miami not expecting to buy a car. I was Greeted by Casey miller with all smiles. He was very polite with a southern accent I stop by Toyota Of North Miami not expecting to buy a car. I was Greeted by Casey miller with all smiles. He was very polite with a southern accent yes mam to me and yes sir to my husband. I have never been treated at a business as nice as Casey treated me and my Husband. He gave us a deal we couldn't refuse On a new car. I would have felt guilty not buying a car from him. That young man is awesome I will be sending all of my family and friends to him More