Toyota of North Austin - Service Center

Great experience and great service! Before going in, I called the Svc. Dept. to check the wait for an oil change, Brie helped me make a same-day reservation, so there was no waiting when Before going in, I called the Svc. Dept. to check the wait for an oil change, Brie helped me make a same-day reservation, so there was no waiting when I arrived - very nice. Once there, Cal Wilson, svc consultant, took my car, answered my questions about a dead remote opener, and gave me a estimate of 45min-1Hr window to complete the work. I waited in a fully appointed room (PC desks, TV, free soft drink machine, nice bathrooms, plenty of seats). The only PC desk that was open happened to be the one where customers had stacked the misc keyboards and mice, and it had become very dusty. Not a big deal, so I asked for a cleaning wipe at the check-out desk, Joey was quick to just take care of it for me, which was definitely an extra courtesy, and showed he put the customer first, including their experience while waiting. I appreciated that. Phillip was the person who explained what was done that day, as well as other maintenance items that were needed or would be needed soon. No pressure to have them done that day, but he did give me specific mileage marks for getting them done. Cal met me again to deliver my car, and even honored an oil change coupon from Toyota of Cedar Park that would be good on my next oil change. The techs has put down a paper floor mat and covered the seat with a disposable cover to keep it from getting dirty. I was out the door in less than an hour. This is why I have only serviced my Toyota Avalon where I bought it - Charles Maund on Hwy 183. p.s. I accidentally left my laptop behind, and when I called, the staff had already found it and secured it in their safe. Thank you to an excellent and professional team!! Check out was quick and easy with Brie. More

Outstanding Service Visit Eleazar turned my first 5k maintenance visit to an outstanding experience. First off, I did not get any phone-call or email reminder from the service Eleazar turned my first 5k maintenance visit to an outstanding experience. First off, I did not get any phone-call or email reminder from the service dept for my first 5k visit although their system had arranged one for me. I called them in and scheduled one but this time the representative who helped me did not assign any service consultant to me which therefore made my visit as just a "walk-in". Eleazar approached to me when I got there and took care of it for me. It was quick and easy and outstanding. More

Great service We have worked with Kevin Coyne with two new toyota's & have had excellent experiences every time. He does a great job and listens to your conerns. Hi We have worked with Kevin Coyne with two new toyota's & have had excellent experiences every time. He does a great job and listens to your conerns. Highly recommended. More

Scheduled maintenance I did not scheduled service in advance, yet I experienced timely and expedite service. I truly felt a valued customer and Mr. Rodriguez made sure I ha I did not scheduled service in advance, yet I experienced timely and expedite service. I truly felt a valued customer and Mr. Rodriguez made sure I had a flawless experience. Thank you More

Outstanding Service Outstanding, professional service. I trust Mr. Veal I requested an appointment for a routine service check. I was greeted upon arrival and the servi Outstanding, professional service. I trust Mr. Veal I requested an appointment for a routine service check. I was greeted upon arrival and the service was quick. Actions were explained and he offered to answer any questions I might have. Thank you for the excellent service I have come to expect. Thank you. More

Everything went great! Paul, the person in the car service area said it would take one hour and it was exactly one hour. There was coffee and donuts in the waiting area. : Paul, the person in the car service area said it would take one hour and it was exactly one hour. There was coffee and donuts in the waiting area. :-) More

Wonderful service and staff Received my service quickly and efficiently! Brought my new 4 Runner in for a nail in the tire 3 days after I purchased and the service team took care Received my service quickly and efficiently! Brought my new 4 Runner in for a nail in the tire 3 days after I purchased and the service team took care of it quickly. Randy also set an appointment for my Cilajet application. A rent car was ready for me and I picked up my 4runner later in the afternoon...friendly and efficient service! More

Service Eventhough i didn't have a appt., they were able to get me in & out in a jiffy. And they informed me additional service is needed on my next service. Eventhough i didn't have a appt., they were able to get me in & out in a jiffy. And they informed me additional service is needed on my next service. More

New to Charles Maund This was my first maintenance experience with Charles Maund. Paul was my service advisor and was excellent. he made my experience awesome and because This was my first maintenance experience with Charles Maund. Paul was my service advisor and was excellent. he made my experience awesome and because of him I will be back. More

Transparent Service! Walter was exceptional in taking care of my warranty repair. Was clear on setting the expectation and also had my car vacuumed and washed for pickup. Walter was exceptional in taking care of my warranty repair. Was clear on setting the expectation and also had my car vacuumed and washed for pickup. I didn’t even buy my car through Charles Maund and felt like I should have! Thank you Walter! More