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Toyota of North Austin - Service Center

Austin, TX

4.2
1,159 Reviews

1,159 Reviews of Toyota of North Austin - Service Center

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February 17, 2018

Service I purchase my vehicle from Charles Maund Toyota Austin. Everyone is so helpful and friendly. I have always been provided with the excellence Toyota se More

by Kita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Kirkpatrick (KP)
Feb 19, 2018 -

Toyota of North Austin responded

Thank you for the five star rating, Kita! We're so glad you had a great experience with us at Charles Maund Toyota. Please let us know if there is anything else we can do for you in the future. Thanks again!

February 13, 2018

Was a Honda owner now a Toyota owner Less than a year ago we were looking for a CRV but we found Honda dealership would not negotiate w/ us. We received a call from Charles Maund, we foun More

by Tallone#316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Yebra, Adrienne Guzman, Frank Lopes
Feb 13, 2018 -

Toyota of North Austin responded

Thank you for your great rating, Tallone#316! It was our pleasure to provide you with the excellent service you deserved during your recent visit. We truly appreciate your business & thank you for choosing Charles Maund Toyota. Have a fantastic day!

February 11, 2018

Buyers / Toyota Owners Beware!! Service department charged me for alignment that they never completed. As a result, my brand new tires where destroyed and my families safety was at r More

by Toyota Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lauren Clarke
Feb 16, 2018 -

Toyota of North Austin responded

Hello. I believe we spoke to you previously about this situation. It is absolutely not that we won’t accept responsibility, but in this case we can’t. You installed an aftermarket lift kit yourself and for that we cannot align the vehicle back to factory specs. This was explained to you at the time this happened by our technician. We hope that one day we can earn your business back. Have a great day.

February 07, 2018

Wonderful, service provider. Always, greeted with kindness. My reason for giving Cal Wilson, such a great review is because, I feel as if I have know him for a long time. I am always treated with such kindness More

by Patton52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal Wilson
Feb 08, 2018 -

Toyota of North Austin responded

Patton52, thanks so much for stopping by Charles Maund Toyota! We truly appreciate it and thank you for the positive rating!

February 07, 2018

Quick and easy car inspection My car inspection was quick and easy, without any problems. I brought my car in, and the inspection was finished in about half an hour. More

by Orion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Coyne
Feb 08, 2018 -

Toyota of North Austin responded

Orion, Thanks for the positive review! We hope to see you back at the dealership soon!

February 05, 2018

Consistently exceptional service My service adviser makes sure I am getting what my car needs and nothing I don't. They are friendly and understand the importance of getting things d More

by Sandy K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal (service)
Feb 06, 2018 -

Toyota of North Austin responded

Thank you for your feedback, Sandy K! We are glad your visit to our dealership left you completely satisfied. We truly appreciate your business, and look forward to working with you again in the future!

February 02, 2018

Paul Marcin To be honest everyone I had interaction with in the service department was friendly and made me feel comfortable. Paul was my Service Consultant for More

by Lori Ploch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Marcin
Feb 05, 2018 -

Toyota of North Austin responded

We appreciate you taking the time to leave us this positive review, Lori Ploch! We are glad that you found your experience to be a great one at Charles Maund Toyota and we hope you choose us again!

February 01, 2018

Great attention to customer service Gave me a free loaner car for the day. Much appreciated. Nice waiting room, and they always explain what they want to do to my car and why, and keep m More

by DianneTex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 02, 2018 -

Toyota of North Austin responded

Thank you for your rating, DianneTex! We are glad you left our dealership completely satisfied. We appreciate your business, and look forward to seeing you again in the future!

January 28, 2018

Pleasant, Professional Service I have had my car serviced by appointment at Charles Maund Toyota for the past 4 years. The service was "on time." I was given a preview, service cons More

by realperson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Mannilla
Jan 29, 2018 -

Toyota of North Austin responded

Thank you for taking the time to review us! Your high rating really tells us a lot and we hope to help you again!

January 27, 2018

My first Service Visit exceeded my expectations! The Art of Car-Buying has changed since I bought my last car in 2002. Constantin Swies led me through the new maze, making my experience much easier More

by Sheryl J Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Constantin Swies, Jerry Hernandez
Jan 29, 2018 -

Toyota of North Austin responded

Sheryl J Anderson, Thanks for the great 5-star review! We hope to see you back at the dealership soon!

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