Toyota of North Austin - Service Center

Great Service Charles Maund always takes good care of me, and my car. My service representative, Angel, always takes the time to explain all repairs, all options, a Charles Maund always takes good care of me, and my car. My service representative, Angel, always takes the time to explain all repairs, all options, and finds me all the discounts he can. He arranges a loaner car when necessary, and keeps me informed. Angel is the best! More

Always a positive experience Angel Rodriguez has taken great care of my car the entire time I have owned it. He is the best and Charles Maund is smart for hiring him.if my car was Angel Rodriguez has taken great care of my car the entire time I have owned it. He is the best and Charles Maund is smart for hiring him.if my car was in for service, why is only sales reps listed? More

40k service maintenance...EXCELLENT! My service visits are always handled with exceptional professionalism thanks to Kevin Coyne and Butch Sosa. I always try to call ahead but some time l My service visits are always handled with exceptional professionalism thanks to Kevin Coyne and Butch Sosa. I always try to call ahead but some time life doesn't allow for it. These guys always treat me the same. Thank you More

Car looks great after body work My car was wrecked and the collision team did a great job putting it back together and was straight forward on how much damage there was and that the My car was wrecked and the collision team did a great job putting it back together and was straight forward on how much damage there was and that the insurance took care of it. Very professional and nice and keeping me update on the progress. I extremely pleased when it was done. Looked as if wreck never happened and not to mention its lifetime guarantee on parts! This experience as usual with Toyota is outstanding and never a disappiment. They go above and beyond. My car looked in the end as if it was never had an accident. Highly recommend taking your vehicle and trustin the collision team on every front. More

Came in for a 25,000 mile service and factory recall The service consultant at Charles Maund was very helpful and answered my many questions about the 25,000 mile service and the recall service I needed The service consultant at Charles Maund was very helpful and answered my many questions about the 25,000 mile service and the recall service I needed on my car. Thanks to him, I got it all taken care of. The service was fast too! More

Collison center My Prius was rear-ended and I only wanted the people who know Prius to repair it properly. They were very friendly and got the job done right. Thank y My Prius was rear-ended and I only wanted the people who know Prius to repair it properly. They were very friendly and got the job done right. Thank you. More

Service Took car in for service for oil change. KP Kirkpatrick is an excellent service advisor. He’s always honest and I always request to work with him. I tr Took car in for service for oil change. KP Kirkpatrick is an excellent service advisor. He’s always honest and I always request to work with him. I trust his judgement and recommendations. More

Service Appointment on 2018 Camry During my 1 yr servicing appointment, I waited near the checkout area. I heard servicemen go over what they did on the clients’ cars. Two were tol During my 1 yr servicing appointment, I waited near the checkout area. I heard servicemen go over what they did on the clients’ cars. Two were told about the service done and that their cars were WASHED. They had a 0 balance as did I since my car was 1 year old with less than 5000 miles. I’d like to know why my car wasn’t washed. Between my son and me, we purchased at least 6 cars in about 2 years. Melia in sales was so helpful and knowledgeable. More

Great service Every time I take my truck in for service I get great service from Kevin Coyne he is professional, helpful, and very nice. He is the only person I go Every time I take my truck in for service I get great service from Kevin Coyne he is professional, helpful, and very nice. He is the only person I go to. More

Car taken in because of water inside and carpets saturated I took my vehicle in because there was water inside and the carpets were saturated. There was a strong mold odor. I was told that the sunroof drain wa I took my vehicle in because there was water inside and the carpets were saturated. There was a strong mold odor. I was told that the sunroof drain was blocked and water backed up into my vehicle. There was evidence of mold throughout the vehicle. The dealership did mold remediation, replaced damaged interior and treated the non-replaced parts. My service rep, Walter Ortiz, did a fantastic job of keeping me informed of the progress. My insurance wouldn't cover any of the damage since it was not a sudden onset of water damage. They determined that it took place over time. Walter told me there is no way for the owner to check the drain and it would have to be done by the dealership. My concern is if owners don't have a way to monitor this type of thing, why the dealership doesn't check that each time the vehicle is brought in for service. I had my vehicle in for service approximately one month before this damage was discovered. If it had been I would not have been out almost $7,600 for the repairs. If I had that plus $2,100, I could have paid off my 2014 Highlander. This is the only complaint I have. More